Remote Commercial Insurance Customer Support Specialist – Licensed VA Agent, 3+ Years Experience, Agency Management & Tech Proficiency

About brighthush and the Commercial Insurance Landscape

brighthush is a forward‑thinking, family‑owned independent insurance agency that has been serving the Virginia community for over a decade. With a deep commitment to personalized service, we specialize in commercial lines, bonds, and both business and personal insurance solutions. Our mission is to protect the financial futures of our clients while fostering a culture of integrity, innovation, and continuous learning.

In today’s fast‑moving insurance environment, the role of a Commercial Insurance Customer Support Specialist is more critical than ever. You’ll be the linchpin that keeps our policyholders satisfied, our agents efficient, and our operations running smoothly—all while working remotely from the comfort of your own space.

Why Join brighthush?

• Impactful Work: Every task you complete directly supports our clients’ peace of mind and our agency’s reputation for excellence.
• Remote Flexibility: Work from anywhere in Virginia (or beyond) while staying connected to a collaborative, high‑energy team.
• Professional Growth: We invest in your development through ongoing training, mentorship, and clear career pathways.
• Competitive Compensation: Earn a base salary of $45,000–$55,000 per year, plus performance‑based incentives.
• Comprehensive Benefits: Enjoy generous paid time off, health & wellness programs, and a supportive work environment.

Key Responsibilities

As a Remote Commercial Insurance Customer Support Specialist at brighthush, you will be responsible for a wide array of tasks that keep our agency’s operations seamless and our clients satisfied. Your day‑to‑day duties will include:

• Processing endorsements, policy changes, and renewals with precision and speed.
• Issuing certificates of insurance and other required documentation.
• Maintaining accurate, up‑to‑date policy files in our agency management system.
• Coordinating with underwriters, agents, and clients to resolve queries and expedite approvals.
• Managing task lists and project timelines using collaborative tools such as Asana, Trello, or Monday.com.
• Ensuring compliance with state regulations and internal quality standards.
• Providing exceptional customer service via phone, email, and live chat.
• Assisting with data entry, reporting, and analytics to support business decisions.
• Participating in continuous improvement initiatives to streamline processes.

Essential Qualifications

• Active Property & Casualty Insurance License in Virginia.
• Minimum of 3 years of experience in commercial lines insurance.
• Proficiency with agency management software (e.g., Applied Systems, Vertafore, or similar).
• Advanced Microsoft Office skills (Word, Excel, Outlook, PowerPoint).
• Strong experience with collaborative task management platforms.
• Excellent written and verbal communication skills in English.
• Demonstrated ability to work independently in a remote setting.
• High attention to detail and strong organizational skills.
• Proactive problem‑solving mindset and a customer‑first attitude.

Preferred Qualifications

• Experience with CRM systems such as Salesforce or HubSpot.
• Knowledge of state‑specific insurance regulations beyond Virginia.
• Previous exposure to underwriting or claims processes.
• Background in data analytics or reporting.
• Experience in a fast‑paced, high‑volume call center environment.

Skills & Competencies

• Technical Proficiency: Comfortable navigating multiple software platforms and troubleshooting basic technical issues.
• Communication: Clear, concise, and professional communication across all channels.
• Time Management: Ability to juggle multiple priorities and meet tight deadlines.
• Collaboration: Works effectively with cross‑functional teams, both virtually and in person.
• Adaptability: Thrives in a dynamic environment and embraces change.
• Customer‑Centric Mindset: Prioritizes client satisfaction and seeks to exceed expectations.
• Analytical Thinking: Uses data to inform decisions and improve processes.

Career Growth & Learning Opportunities

At brighthush, we believe that growth is a shared journey. As a Customer Support Specialist, you’ll have the chance to:

• Advance into senior support roles or transition into underwriting, claims, or sales.
• Earn additional certifications such as the Certified Insurance Counselor (CIC) or the Associate in Commercial Insurance (ACI).
• Participate in our internal mentorship program, pairing you with seasoned professionals.
• Attend industry conferences, webinars, and workshops to stay ahead of market trends.
• Contribute to process improvement projects that shape the future of our agency.

Work Environment & Company Culture

brighthush fosters a culture of transparency, collaboration, and respect. Even though we operate remotely, we maintain strong team cohesion through:

• Weekly virtual stand‑ups and monthly all‑hands meetings.
• Open‑door communication channels via Slack, Teams, and email.
• Regular virtual coffee breaks and team‑building activities.
• A focus on work‑life balance, encouraging employees to set boundaries and recharge.
• Recognition programs that celebrate achievements and milestones.

Compensation & Benefits

• Base Salary: $45,000 – $55,000 per year, commensurate with experience.
• Performance Incentives: Quarterly bonuses tied to team and individual metrics.
• Paid Time Off: Generous PTO policy, including vacation, sick leave, and personal days.
• Health & Wellness: Comprehensive medical, dental, and vision plans.
• Retirement Savings: 401(k) plan with company match.
• Professional Development: Reimbursement for relevant courses, certifications, and conferences.
• Technology Stipend: Monthly allowance for home office equipment and high‑speed internet.
• Employee Assistance Program: Confidential counseling and support services.

How to Apply

If you’re ready to bring your expertise, enthusiasm, and dedication to a dynamic, remote team, we’d love to hear from you. Click the link below to submit your application and join brighthush in shaping the future of commercial insurance.

Apply to this role at brighthush

Join brighthush Today!

At brighthush, we’re not just another insurance agency—we’re a community of passionate professionals committed to protecting our clients’ futures and each other’s growth. If you’re a licensed VA agent with a proven track record in commercial lines, a knack for technology, and a desire to thrive in a remote, collaborative environment, this is the opportunity for you. Take the next step in your career and help us deliver unparalleled service to our clients.

We look forward to welcoming you to the brighthush family!