Remote Principal Product Manager – Customer Zero Program Lead & AI Integration Champion – Driving Enterprise AI Adoption at brighthush

About brighthush

brighthush is a trailblazing AI‑driven integration platform that empowers businesses to connect their applications, data, and workflows with unprecedented speed and intelligence. Since its founding in 2011, brighthush has evolved into a high‑growth, inclusive tech company that thrives on innovation, collaboration, and a relentless focus on customer success. With a global footprint and a culture that celebrates curiosity, ownership, and continuous learning, brighthush is redefining how enterprises orchestrate their digital ecosystems.

As a remote‑first organization, brighthush empowers its teams to work from anywhere in the United States, fostering a culture built on trust, transparency, and high performance. Our people are our greatest asset, and we invest heavily in their professional growth, well‑being, and career advancement.

Why This Role Matters

The Customer Zero program is the heartbeat of brighthush’s product excellence. By using our own platform internally across go‑to‑market (GTM), customer experience (CX), and general & administrative (G&A) functions, we validate, refine, and showcase the true value of our solutions before they reach our customers. The Principal Product Manager for Customer Zero will own this critical initiative, turning internal adoption into a powerful narrative that drives external growth, informs the roadmap, and demonstrates the tangible impact of our AI‑powered capabilities.

Key Responsibilities

• Program Ownership & Strategic Vision – Own the Customer Zero program as a fully funded, high‑impact initiative. Define a clear roadmap, measurable outcomes, and an operating rhythm that aligns with competing priorities. Set the pace, articulate what success looks like, and keep momentum alive without external push.
• Internal Adoption & Feedback Loop – Champion the adoption of brighthush’s core products (agents, MCP, Ora/CLI, integrations) within GTM, CX, and G&A systems. Identify friction points proactively, surface hard‑to‑solve challenges, prioritize them, and shepherd them into the product roadmap in partnership with the Chief Product Officer (CPO) and the product organization.
• AI‑First Champion – Leverage brighthush’s AI‑powered platform daily. Be an early adopter of new agentic capabilities, provide candid feedback on performance, and help define what “AI‑first” looks like in enterprise workflows. Your hands‑on experience becomes a critical part of the product improvement loop.
• Product Discipline & Delivery – Apply rigorous product discipline to every workstream: clear requirements, success criteria, and prioritization grounded in adoption and business value. Commit to realistic delivery dates by shipping the smallest viable version that delivers real value and iterating from there.
• Process Design & Execution – Operate in dual hats: design the underlying business processes and own the solution as a product manager. Own both the “how” and the “what” to ensure the final product delivers an outstanding experience.
• Governance & Security Trade‑offs – Balance user needs with security, privacy, and governance (RBAC, permissions, service accounts). Build prescriptive playbooks, governance patterns, reference architectures, and proof points that hold up in enterprise conversations.
• External Evangelist – Serve as the face of brighthush’s internal use. Present at flagship events, engage in key customer and prospect conversations, and package internal success stories into references that Sales and Marketing can leverage to close deals.

Essential Qualifications

• 8+ years of product management experience, with a proven track record of leading complex, cross‑functional programs as a Principal individual contributor.
• Deep functional expertise in GTM and/or CX operations, including hands‑on experience with brighthush, brighthush, or equivalent platforms. Ability to design processes, not just manage backlogs.
• Demonstrated success running an internal‑as‑first‑customer (Customer Zero) program, dogfooding, or establishing a product function from scratch.
• Experience building and packaging reference stories, proof points, and playbooks that Sales and Marketing can use externally.
• Strong analytical mindset: use adoption, usage, and outcome data to prioritize, influence stakeholders, and detect early signs of issues.
• Executive presence and the ability to represent brighthush in boardrooms, client meetings, and industry events.
• Comfort with AI‑first or agentic products, and a genuine curiosity about the limits and possibilities of AI.
• Proven ability to ship the smallest version that delivers real value, iterate quickly, and recover gracefully from setbacks.
• Excellent communication skills: translate complex technical concepts to business stakeholders and vice versa.
• Strong influence skills: drive results through collaboration, not authority.

Preferred Qualifications

• Background in SaaS, iPaaS, integration, or automation platforms.
• Hands‑on experience using the product you support internally.
• Close partnership with a CPO or product organization to influence a public roadmap.
• Experience with AI‑powered workflow automation and agentic capabilities.

Skills & Competencies

• Strategic Thinking – Ability to see the big picture, ask “why” before “how,” and align program goals with company objectives.
• Data‑Driven Decision Making – Leverage metrics to prioritize, influence, and validate outcomes.
• Process Design – Translate business needs into scalable, repeatable processes.
• Stakeholder Management – Build alignment across engineering, Sales, Marketing, and executive teams.
• AI Literacy – Understand AI capabilities, limitations, and how to embed them into enterprise workflows.
• Communication & Storytelling – Craft compelling narratives for internal and external audiences.
• Resilience & Adaptability – Thrive in ambiguity, recover quickly from setbacks, and keep momentum.
• Ownership & Accountability – Treat program challenges as your own and measure success by outcomes, not activity.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as our technology. As the Principal Product Manager for Customer Zero, you will:

• Lead cross‑functional initiatives that directly influence the product roadmap and company strategy.
• Collaborate with senior leaders, including the CPO, CTO, and VP of Sales, gaining exposure to executive decision‑making.
• Mentor junior product managers and contribute to building a high‑performance product organization.
• Participate in industry conferences, webinars, and speaking engagements, enhancing your professional brand.
• Access continuous learning resources, including AI research labs, product management workshops, and leadership development programs.

Work Environment & Culture

brighthush’s remote‑first culture is built on trust, collaboration, and transparency. Our team members enjoy:

• Flexible work hours and a results‑oriented mindset.
• Regular virtual team‑building events and quarterly in‑person retreats.
• A culture that celebrates experimentation, learning from failure, and rapid iteration.
• Inclusive hiring practices and a commitment to diversity, equity, and belonging.
• Access to cutting‑edge AI research, internal hackathons, and innovation labs.

Compensation & Benefits

While specific figures vary based on experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior product leadership roles.
• Performance‑based bonuses tied to program outcomes and company growth.
• Equity or stock‑option plans to share in the company’s success.
• Three weeks of paid vacation in the first year, with additional days accrued annually.
• Unlimited wellness days, paid holidays, and a generous parental leave policy.
• Comprehensive health, dental, vision, and life insurance plans.
• Monthly technology stipend to support home‑office setup and professional development.
• Professional development budget for courses, certifications, and conferences.
• Recognition programs and career development pathways.

How to Apply

If you are a visionary product leader who thrives on building something that doesn’t yet exist, who can translate complex AI capabilities into tangible business value, and who is ready to own a program that shapes the future of brighthush, we want to hear from you.

Submit your application through our careers portal or contact our recruiting team directly to discuss this exciting opportunity.

Join brighthush and be part of a team that is redefining how enterprises integrate, automate, and innovate. Your expertise will help us turn internal success stories into external growth engines, driving value for our customers and partners worldwide.