Remote CPC Processor – Customer Support Specialist for Health Data Exchange – Join brighthush

About brighthush

brighthush is a pioneering data platform that is reshaping the future of healthcare. As the world’s leading health data exchange, we empower every decision in the medical field with the right data, at the right time, in the right format. Our platform is built on the largest, most diverse health data network in the United States, ensuring that data is secure, accessible, and actionable for clinicians, researchers, insurers, and policymakers alike. By joining brighthush, you become part of a high‑performing, values‑driven team that tackles some of healthcare’s most complex challenges with technology‑forward solutions.

Why Work with brighthush?

• Impactful Mission: Every call you handle helps patients, insurance companies, and legal teams access critical medical records, directly supporting better health outcomes.
• Remote Flexibility: Work from anywhere in the U.S. with a fully equipped home office setup, including a computer, dual monitors, and a virtual phone system.
• Comprehensive Training: Our onboarding program blends virtual instruction with live mentorship to ensure you hit the ground running.
• Competitive Compensation: Base pay ranges from $15.00 to $18.32 per hour, with potential adjustments based on experience and location.
• Robust Benefits: PTO, health, vision, dental, 401(k) savings plan, tuition assistance, and more.
• Inclusive Culture: brighthush is committed to a work environment free from discrimination and embraces diversity in all its forms.

Key Responsibilities

As a Remote CPC Processor – Customer Support Specialist, you will be the frontline liaison between patients, insurance companies, attorneys, and our internal teams. Your role will involve:

• Answering inbound calls from patients, insurers, and legal professionals regarding medical record requests.
• Providing real‑time status updates on record retrieval and processing.
• Documenting all interactions accurately across multiple platforms using dual monitors.
• Maintaining high call quality and adherence to compliance standards.
• Collaborating with cross‑functional teams to resolve complex inquiries.
• Participating in continuous improvement initiatives to streamline processes.
• Ensuring all documentation meets regulatory and company guidelines.

Essential Qualifications

• High school diploma or equivalent; associate’s or bachelor’s degree preferred.
• Minimum of 1 year experience in a call center or customer support environment.
• Strong verbal and written communication skills in English.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
• Experience with dual‑monitor setups and multitasking in a fast‑paced environment.
• Ability to handle high‑volume call traffic with composure and professionalism.
• Basic understanding of healthcare data privacy regulations (HIPAA, HITECH).
• Reliable high‑speed internet connection and a quiet workspace.

Preferred Qualifications

• Experience in the healthcare or life sciences industry.
• Familiarity with electronic health record (EHR) systems.
• Knowledge of medical billing and coding terminology.
• Previous exposure to compliance and audit processes.
• Strong analytical and problem‑solving skills.

Core Competencies & Skills

• Customer‑Centric Mindset: Empathy, patience, and a genuine desire to help.
• Technical Proficiency: Quick adaptation to new software and platforms.
• Attention to Detail: Accurate data entry and documentation.
• Time Management: Prioritizing tasks in a high‑volume setting.
• Team Collaboration: Working effectively with remote colleagues.
• Adaptability: Thriving in a dynamic, evolving environment.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and fostering continuous learning. As a Remote CPC Processor, you will have access to:

• Structured career pathways into senior support roles, process improvement, or data analytics.
• Regular training sessions on industry trends, regulatory updates, and new technologies.
• Mentorship programs pairing you with experienced leaders in the organization.
• Opportunities to contribute to cross‑functional projects that shape the future of health data exchange.
• Tuition assistance for courses related to healthcare informatics, data science, or project management.

Work Environment & Culture at brighthush

Our culture is built on transparency, collaboration, and a shared commitment to excellence. Even though you’ll be working remotely, you’ll feel part of a vibrant community through:

• Weekly virtual team huddles and monthly all‑hands meetings.
• Digital channels for informal chats, knowledge sharing, and social events.
• Recognition programs celebrating individual and team achievements.
• Open‑door policies encouraging feedback and continuous improvement.
• Inclusive initiatives that celebrate diversity across gender, ethnicity, age, and background.

Compensation, Perks, and Benefits

• Competitive Pay: $15.00 – $18.32 per hour, with potential adjustments based on experience and location.
• Paid Time Off (PTO): Generous vacation, sick leave, and personal days.
• Health & Wellness: Comprehensive medical, vision, and dental plans.
• Retirement Savings: 401(k) plan with company match.
• Professional Development: Tuition assistance and access to industry conferences.
• Technology Stipend: Company‑provided computer, dual monitors, and virtual phone system.
• Flexible Work Hours: Monday – Friday, 8:00 a.m. – 4:30 p.m. EST.

Health & Safety Commitments

brighthush prioritizes the safety of our patients and staff. Depending on your location, we may require post‑offer health screenings and proof of vaccinations such as flu, Tdap, and COVID‑19. Exemptions for medical or religious reasons are evaluated on a case‑by‑case basis by brighthush HR.

Equal Opportunity & Inclusion

brighthush is an Equal Employment Opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or any other protected status.

How to Apply

Ready to make a difference in the world of health data? Click the link below to submit your application and join the brighthush team.

Apply to brighthush

We Look Forward to Hearing From You

At brighthush, your work will directly influence the quality of healthcare decisions across the nation. If you are passionate about customer service, thrive in a fast‑paced environment, and want to be part of a mission‑driven organization, we encourage you to apply today. Together, we can bring clarity and efficiency to the complex world of health data.