Experienced Customer Care Specialist – Sales, Retention, and Technical Support for brighthush’s oxio Platform

About brighthush

brighthush is a forward‑thinking telecommunications and media company that is redefining how people connect, communicate, and consume content across North America. With a portfolio that spans high‑speed internet, premium television, and cutting‑edge digital services, brighthush is committed to delivering exceptional experiences to both residential and business customers. Our culture is built on innovation, collaboration, and a relentless focus on customer satisfaction. As we continue to grow, we’re looking for passionate, customer‑centric professionals who want to make a real impact and advance their careers in a dynamic, tech‑driven environment.

Position Overview

As a Customer Care Specialist – oxio, you will be the frontline advocate for our customers, ensuring they receive timely, accurate, and friendly support across multiple channels. You will play a pivotal role in driving sales, retaining existing subscribers, and resolving technical issues that keep our customers connected to the world. This full‑time, remote position based in Ontario, Canada, offers the flexibility to work evenings, weekends, and holidays, allowing you to balance professional growth with personal commitments.

Key Responsibilities

• Customer Service Excellence: Deliver outstanding service via chat, phone, and email, ensuring every interaction reflects brighthush’s high standards.
• Sales & Retention: Identify upsell and cross‑sell opportunities, guide customers through product upgrades, and implement retention strategies to reduce churn.
• Troubleshooting & Issue Resolution: Diagnose and resolve technical problems related to the oxio platform, escalating complex cases to specialized teams when necessary.
• Data Accuracy & Documentation: Maintain detailed records of customer interactions, transactions, and follow‑ups in our CRM system.
• Process Improvement: Provide feedback on workflow efficiencies and contribute to the continuous improvement of support processes.
• Team Collaboration: Work closely with sales, technical support, and product teams to ensure a seamless customer journey.

Essential Qualifications

• High school diploma or equivalent; post‑secondary education preferred.
• 1–3 years of experience in sales, customer service, or technical support roles.
• Proficient in Windows operating systems and Microsoft Office Suite.
• Strong written and verbal communication skills in English.
• Excellent typing speed (minimum 45 WPM) and accuracy.
• Demonstrated ability to handle high‑volume, fast‑paced environments.
• Flexibility to work evenings, weekends, and holidays as required.

Preferred Qualifications

• Experience with customer relationship management (CRM) tools such as Salesforce or Zendesk.
• Prior exposure to telecommunications or media services.
• Knowledge of the oxio platform or similar digital service ecosystems.
• Multilingual capabilities (French, Spanish, or other languages) are a plus.
• Certifications in customer service or technical support.

Skills & Competencies

• Customer‑First Mindset: Empathy, patience, and a genuine desire to help customers succeed.
• Problem‑Solving: Analytical thinking, troubleshooting, and the ability to find creative solutions.
• Time Management: Prioritization, organization, and the capacity to juggle multiple tasks simultaneously.
• Adaptability: Comfort with change, learning new tools, and staying current with industry trends.
• Team Player: Collaboration, open communication, and a willingness to support colleagues.
• Technology Savvy: Quick to learn new software, comfortable with data entry, and proficient in Google Suite.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Care Specialist, you will have access to:

• Structured onboarding and mentorship programs.
• Regular training sessions on product updates, sales techniques, and customer engagement strategies.
• Opportunities to transition into specialized roles such as Technical Support Engineer, Sales Manager, or Product Specialist.
• Cross‑departmental projects that broaden your skill set and expose you to new business areas.
• Leadership development workshops and access to industry conferences.

Work Environment & Culture

Our remote-first culture empowers you to work from the comfort of your home while staying connected to a vibrant, collaborative team. You’ll enjoy:

• Flexible scheduling that respects work‑life balance.
• Regular virtual team huddles, knowledge‑sharing sessions, and social events.
• A culture that celebrates diversity, inclusion, and innovation.
• Access to cutting‑edge tools and technology that streamline your workflow.
• Recognition programs that reward outstanding performance and customer impact.

Compensation & Benefits

While specific figures are tailored to experience and role, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with industry standards.
• Performance‑based bonuses and incentives.
• Health, dental, and vision coverage.
• Flexible spending accounts and wellness programs.
• 401(k) matching and retirement planning resources.
• Paid time off, holidays, and a generous sick leave policy.
• Professional development budget and tuition reimbursement.

Why Join brighthush?

When you join brighthush, you become part of a mission‑driven organization that values innovation, customer success, and employee growth. You’ll work with a talented team that is passionate about delivering world‑class service, and you’ll have the chance to shape the future of telecommunications and media. If you thrive in a fast‑paced, customer‑centric environment and are eager to grow your career while making a tangible difference, brighthush is the place for you.

How to Apply

Ready to take the next step? Submit your application through our careers portal and let us know why you’re the perfect fit for the Customer Care Specialist role at brighthush. We look forward to exploring how your skills and passion can help us continue to exceed customer expectations and drive business success.