Remote Customer Advocacy & Reference Program Coordinator – 20 Hours/Week – Championing Customer Success, Brand Voice, Thought Leadership, and Experience Excellence at brighthush

About brighthush

brighthush is a trailblazing risk‑intelligence platform that empowers the world’s most influential enterprises to protect people, operations, and brand reputation when it matters most. By weaving together real‑time threat detection, impact assessment, and coordinated response into a single, AI‑driven architecture, brighthush gives security teams the confidence and speed they need to act decisively. Our culture is built on simplicity, collaboration, and an unwavering focus on customer success, and we are proud to have been recognized as a Best Places to Work company for ten consecutive years. Whether you’re a seasoned professional or an ambitious early‑career talent, brighthush offers a dynamic environment where innovation meets purpose.

Why brighthush?

At brighthush, you’ll be part of a high‑growth, PE‑backed SaaS company that is redefining how organizations protect themselves in an increasingly complex threat landscape. Our team is passionate, data‑driven, and committed to using modern AI tools to work smarter, move faster, and continuously improve processes. You’ll have the opportunity to make a tangible impact on customer advocacy, help shape the voice of our clients, and grow your career in a fast‑moving, global environment. The role is designed for individuals who thrive in a flexible, remote‑first setting while collaborating with cross‑functional teams across the globe.

Role Overview

We are seeking a detail‑oriented, organized, and proactive Customer Advocacy & Reference Program Coordinator (up to 20 hours per week) to support the day‑to‑day execution of brighthush’s customer advocacy program. In this role, you will partner closely with the Customer Marketing team to maintain a healthy reference program, coordinate advocacy opportunities, support internal communications, and contribute to ongoing program operations. Success requires strong organization, excellent communication skills, and the ability to manage multiple priorities while delivering high‑quality work.

Key Responsibilities

Customer Advocacy & Reference Management

• Coordinate and execute the customer reference program in partnership with Sales, Customer Success, and Marketing.
• Identify and recruit customers for advocacy opportunities, including references, case studies, third‑party reviews, speaking engagements, and advisory initiatives.
• Track advocacy activities, customer participation, and key program metrics to support accurate reporting and program health.
• Maintain customer reference records, profiles, and availability across internal systems.
• Develop and update advocacy documentation, templates, and internal resources that support efficient program execution.
• Monitor shared advocacy inboxes and route requests to the appropriate stakeholders.
• Support customer recognition and appreciation initiatives.
• Build and maintain a quarterly advocacy calendar that aligns with product launches, marketing campaigns, and sales milestones.

Customer Marketing Team Support

• Draft internal communications that promote customer wins, advocacy opportunities, and program updates.
• Assist with tracking program performance metrics and preparing reports or summaries.
• Help organize marketing assets, customer content, templates, and documentation.
• Coordinate logistics for customer stories, testimonials, webinars, and other advocacy initiatives as needed.
• Maintain project trackers and documentation to ensure visibility across ongoing initiatives.
• Collaborate with the content team to refine messaging for case studies and reference materials.

Cross‑Functional Collaboration

• Act as the liaison between Sales, Customer Success, Marketing, and Product teams to ensure alignment on advocacy goals.
• Facilitate regular check‑ins with stakeholders to gather feedback and refine program processes.
• Champion a culture of customer advocacy across the organization by sharing best practices and success stories.
• Represent the advocacy program in cross‑departmental meetings and strategy sessions.

Data & Reporting

• Collect, analyze, and present advocacy data to senior leadership, highlighting trends, ROI, and areas for improvement.
• Develop dashboards and scorecards that track key performance indicators such as referral volume, case study completion rate, and customer satisfaction.
• Ensure data integrity and confidentiality across all advocacy‑related documentation.
• Provide actionable insights to help shape future advocacy initiatives and marketing strategies.

Recognition & Appreciation

• Design and execute recognition programs that celebrate customer advocates and their contributions.
• Coordinate thank‑you gifts, certificates, and public acknowledgments in line with brighthush’s brand guidelines.
• Collaborate with HR and Marketing to amplify advocacy success stories across internal and external channels.
• Maintain a registry of recognition milestones and ensure timely delivery of rewards.

Essential Qualifications

• Excellent organizational skills and exceptional attention to detail.
• Strong written communication, copyediting, and proofreading skills.
• Experience managing projects or coordinating multiple stakeholders.
• Ability to handle sensitive customer information with professionalism and discretion.
• Proficiency with brighthush’s internal tools and CRM systems; experience with AI‑driven customer engagement tools is a plus.
• Strong collaboration and communication skills across cross‑functional teams.
• A proactive mindset with the ability to manage competing priorities independently.
• Enthusiasm for creating exceptional customer experiences and helping customers share their success stories.
• Bachelor’s degree in Marketing, Communications, Business, or a related field.

Preferred Qualifications

• Experience supporting customer marketing, customer success, advocacy, or marketing operations.
• Familiarity with AI‑driven customer engagement tools and data analytics platforms.
• Background in the technology or risk management industry.
• Experience with content creation for internal and external audiences.
• Knowledge of marketing automation platforms such as HubSpot, Marketo, or Pardot.
• Experience with data visualization tools like Tableau or Power BI.

Skills & Competencies

• Project coordination and stakeholder management.
• Data tracking, reporting, and KPI analysis.
• Content creation and copywriting for internal and external audiences.
• Adaptability and problem‑solving in a fast‑paced environment.
• Team collaboration across Sales, Customer Success, and Marketing.
• Proficiency with CRM, marketing automation, and collaboration tools.
• Strong analytical mindset and data‑driven decision making.

Career Growth & Learning

While this is a part‑time contractor role, you will gain exposure to brighthush’s core product, customer success strategy, and marketing operations. You’ll have the chance to build a portfolio of advocacy assets, develop cross‑functional relationships, and learn how AI tools can accelerate customer engagement. Successful contractors may be invited to transition into full‑time roles or be considered for future leadership opportunities within the Customer Advocacy or Marketing teams. Additionally, you will have access to brighthush’s learning and development resources, including webinars, industry conferences, and mentorship programs.

Work Environment & Culture

brighthush values human connection over automation, places customers first, and thrives on teamwork. We celebrate simplicity, uphold our reputation, and reward hard work. Our remote‑first culture offers flexibility, a collaborative environment, and a focus on continuous learning. We encourage the use of AI tools to streamline workflows and enhance creativity. At brighthush, you’ll find a supportive community that values transparency, accountability, and a shared commitment to making a difference in the world of risk intelligence.

Compensation, Perks & Benefits

As a contractor, you will receive a competitive hourly rate commensurate with experience. In addition, you will have access to brighthush’s employee benefits program, including health, dental, and vision coverage, a generous paid time off policy, and professional development resources. All contractors are eligible for participation in brighthush’s performance recognition program and quarterly team events. We also provide a stipend for home‑office equipment and a flexible schedule that respects your work‑life balance.

How to Apply

If you are passionate about customer advocacy, organized, and eager to make a difference, we invite you to apply. Please submit your résumé and a brief cover letter outlining your relevant experience and why you would thrive at brighthush. We look forward to exploring how you can contribute to our mission of protecting people and minimizing loss through effective communication.