Remote Customer Care Advisor – 24/7 Dental & Vision Insurance Support, Full‑Time Work From Home, Join brighthush’s Growing Team

About brighthush

brighthush is more than a name – it’s a promise of clarity, compassion, and a touch of fun in every interaction. In a world where insurance can feel like a maze, we bring a member‑centric approach that keeps smiles bright and minds at ease. As a leading provider of dental and vision coverage, we partner with top carriers to deliver seamless solutions that empower individuals and families to live healthier, happier lives.

Our culture is built on five core values that guide everything we do: Relentless Positivity, Growth Obsessed, Get it Done, Helpful Spirit, and Solution Driven. These principles shape our daily work, our relationships with agents, and most importantly, the experience we create for our members.

Why brighthush?

At brighthush, we’re more than a team – we’re a community. We celebrate diversity, encourage curiosity, and reward initiative. Whether you’re a seasoned customer‑service veteran or a fresh graduate eager to learn, you’ll find a place where your voice matters and your growth is a priority.

We’re on a mission to Spread the Smile across every interaction, and we need passionate people to help us keep that promise alive. If you thrive in a fast‑moving, remote environment and want to make a real difference in people’s lives, brighthush is the place for you.

Role Overview

As a Remote Customer Care Advisor, you will be the frontline of our member experience. Your primary responsibility is to deliver exceptional phone, email, and chat support to our dental and vision members, ensuring every call ends with a satisfied smile. You’ll work from home, with a fully equipped workspace and a 2‑4 week paid training program that equips you with the tools, knowledge, and confidence to thrive.

Key Responsibilities

• Handle inbound and outbound communication with members and providers across phone, email, and chat channels.
• Review member accounts, answer product‑related questions, process policy changes, resolve disputes, and handle transactions with precision.
• Refer new product enrollment or changes to licensed agents when appropriate.
• Address billing or service complaints, escalating issues to the correct department for resolution.
• Document every member interaction in our CRM, maintaining accurate, detailed notes that reflect the full conversation.
• Stay current on all brighthush products, services, and industry trends to provide informed guidance.
• Educate members on health and wellness, helping them choose the best benefit plans and maximize their coverage.
• Build trust throughout the healthcare lifecycle, fostering loyalty and improving member retention.
• Meet or exceed performance metrics, including call quality, conversation effectiveness, member satisfaction, call volume, average handle time, attendance, and schedule adherence.
• Participate in team meetings, skill‑builder sessions, and ongoing training to continuously improve your expertise.

Essential Qualifications

• Minimum of 2 years of customer service or call‑center experience.
• College degree preferred, but not required.
• Excellent verbal and written communication skills.
• Proficient computer skills, including MS Word, Excel, Outlook, and Teams.
• Strong multitasking ability: listening, typing, speaking, and navigating multiple interfaces simultaneously.
• Bilingual proficiency is a plus (Spanish speakers receive an additional pay differential).

Preferred Qualifications

• Experience in the insurance or healthcare industry.
• Familiarity with CRM systems and data entry best practices.
• Demonstrated ability to handle high‑volume, high‑stress environments while maintaining a positive attitude.
• Track record of meeting or exceeding performance KPIs.

Skills & Competencies

• Active listening and empathy – the ability to understand member needs and respond with genuine care.
• Problem‑solving mindset – turning challenges into opportunities for improvement.
• Adaptability – thriving in a fast‑moving, remote work environment.
• Time‑management – balancing multiple tasks while delivering quality service.
• Team collaboration – contributing to a supportive, high‑performing team culture.
• Tech‑savvy – comfortable using new tools and platforms as they evolve.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Customer Care Advisor, you’ll have access to:

• Structured onboarding and 2‑4 week paid remote training program.
• Continuous learning through skill‑builder workshops, webinars, and industry certifications.
• Clear career pathways – from Senior Advisor to Team Lead, Manager, and beyond.
• Mentorship programs pairing you with experienced leaders who can guide your professional journey.
• Regular performance reviews and personalized development plans.

Work Environment & Culture

Working from home is more than a perk – it’s a commitment to flexibility and work‑life balance. Your dedicated workspace will be fully equipped, and you’ll receive a home‑office stipend to ensure a distraction‑free environment. At brighthush, we celebrate:

• Inclusive, diverse teams that value every perspective.
• Open communication channels – from daily stand‑ups to quarterly town halls.
• A culture of recognition – celebrating wins big and small.
• Community outreach – volunteer days, charity drives, and wellness initiatives.
• Fun, team‑building activities – virtual game nights, fitness challenges, and more.

Compensation & Benefits

While specific salary ranges are tailored to experience and location, brighthush offers a competitive package that includes:

• Competitive base salary with performance‑based incentives.
• Company‑paid health, dental, life, and disability insurance.
• 401(k) plan with employer match.
• Work‑from‑home allowance and tech support.
• Paid time off, holidays, and flexible scheduling.
• Professional development budget and tuition reimbursement.
• Employee wellness programs, including mental health resources and gym memberships.
• Regular team events, both virtual and in‑person when possible.

How to Apply

Ready to bring your passion for customer service to a team that values growth, positivity, and impact? Click the link below to submit your application and join brighthush’s mission to Spread the Smile across the nation.

Apply to brighthush Today

Closing

At brighthush, we’re redefining what it means to provide insurance support. We’re looking for dedicated, empathetic, and driven individuals who want to make a real difference in people’s lives. If you’re ready to grow, learn, and help us keep smiles bright, we want to hear from you. Join us, and let’s build a brighter future together.