Remote Customer Care Advisor – Dental & Vision Insurance – Brighthush – 100% Work From Home – Growth & Excellence

About Brighthush

Brighthush is a trailblazer in the dental and vision insurance arena, redefining how people experience health coverage. With a culture that blends relentless positivity, a growth‑obsessed mindset, a “Get it Done” attitude, a helpful spirit, and a solution‑driven approach, Brighthush is more than a company—it’s a community of winners, nerds, and gamers who bring fun, kindness, and thoughtful innovation to every interaction. Our mission is simple yet powerful: Spread the Smile to our members, agents, and each other, while delivering unparalleled satisfaction and value.

Why Brighthush?

At Brighthush, we’re not just a team; we’re a movement. Our five core values guide every decision, every call, and every strategy:

• Relentless Positivity – We approach challenges with optimism and celebrate every win.
• Growth Obsessed – Continuous learning and personal development are at the heart of our culture.
• Get it Done – Results matter; we act decisively and efficiently.
• Helpful Spirit – We support one another and our members with genuine care.
• Solution Driven – We solve problems creatively and sustainably.

Our partnerships with leading carriers—brighthush, VSP, and Zurich—enable us to offer comprehensive, flexible plans that empower members to take control of their health and well‑being. As we expand, we’re looking for passionate individuals who want to shape the future of dental and vision insurance and help us continue to transform lives.

Position Overview

We’re seeking a Remote Customer Care Advisor to join our dynamic team. In this role, you’ll be the frontline champion for our members, delivering exceptional phone, email, and chat support. You’ll help members navigate their benefits, resolve inquiries, and ensure a seamless experience that reflects Brighthush’s commitment to excellence.

Key Responsibilities

• Handle inbound and outbound communication with members and providers across multiple channels (phone, email, chat).
• Review member products, answer questions about policies, enrollment changes, and resolve disputes.
• Process transactions, refer new enrollments to licensed agents, and address billing or service complaints.
• Escalate complex issues to the appropriate department for investigation and resolution.
• Document all member interactions in our CRM, maintaining accurate, detailed notes.
• Maintain up‑to‑date knowledge of all Brighthush products and services.
• Educate members on health and wellness, helping them select the best benefit plan options.
• Build trust and rapport throughout the healthcare lifecycle, enhancing member retention.
• Meet and exceed performance goals and KPIs, including call quality, conversation effectiveness, member satisfaction, call volume, average handle time, attendance, and schedule adherence.
• Participate in team meetings, skill‑builder sessions, and ongoing training exercises.

Essential Qualifications

• Minimum of 2 years of customer service or call center experience.
• College degree preferred but not required.
• Excellent verbal and written communication skills.
• Strong multitasking ability—listening, typing, speaking, and navigating multiple interfaces simultaneously.
• Professional, courteous demeanor with a passion for helping others.
• Proficiency in CRM systems and Microsoft Office Suite.
• Ability to work independently in a remote environment.

Preferred Qualifications

• Bilingual proficiency (Spanish) with an additional pay differential.
• Experience in the dental or vision insurance industry.
• Knowledge of healthcare benefits and enrollment processes.
• Previous remote work experience with a proven track record of meeting performance metrics.

Skills & Competencies

• Active listening and empathy.
• Problem‑solving and critical thinking.
• Time management and organizational skills.
• Adaptability to changing priorities and new technologies.
• Team collaboration and knowledge sharing.
• Customer‑centric mindset.

Career Growth & Learning Opportunities

At Brighthush, we believe in nurturing talent. As a Customer Care Advisor, you’ll have access to:

• Comprehensive onboarding and 2‑4 weeks of paid remote training.
• Ongoing skill‑builder sessions and workshops.
• Clear career pathways to supervisory, team lead, or specialist roles.
• Mentorship programs with senior leaders.
• Access to industry conferences, webinars, and certifications.
• Regular performance reviews with actionable feedback.

Work Environment & Culture

Brighthush’s remote work model is designed for flexibility and productivity. Your workspace should be professional, free from distractions, and conducive to clear communication. We provide:

• All necessary equipment (computer, headset, high‑speed internet).
• Work‑from‑home allowance and support.
• Regular virtual team gatherings and social events.
• A culture that celebrates wins, fosters collaboration, and values work‑life balance.

Compensation, Perks & Benefits

While specific figures may vary, Brighthush offers a competitive compensation package that includes:

• Base salary with performance‑based incentives.
• Company‑paid health, dental, life, and disability insurance.
• 401(k) with employer match.
• Paid time off, holidays, and sick leave.
• Professional development budget.
• Employee wellness programs and resources.
• Flexible work schedule and remote work support.

Equal Opportunity Employer

Brighthush is an Equal Opportunity Employer. We celebrate diversity and are committed to building a team that reflects a wide range of backgrounds, perspectives, and skills. Our inclusive culture ensures that every voice is heard and valued.

How to Apply

If you’re ready to win each day, grow your career, and help us spread smiles across the nation, we want to hear from you. Click the link below to submit your application and join the Brighthush family.

Apply to Brighthush Today

Stay Connected

We’ll keep you updated on your application status and share additional opportunities that match your skills and interests. Feel free to reach out with any questions.

Thank you for considering a career with Brighthush. Together, we’ll continue to transform lives, elevate member experiences, and spread the smile—one conversation at a time.