Remote Customer Care Advocate – Veteran & Military Family Support Specialist for TRICARE Beneficiaries (Virtual, Georgia‑Only)

About brighthush and the Mission Behind This Role

brighthush is a veteran‑owned, minority‑inclusive organization that has been championing exceptional customer engagement since 2008. With a proud history of partnering with both commercial and government clients, brighthush has become a trusted name in veteran‑centric service delivery. Our culture is built on respect, integrity, and a genuine commitment to supporting those who have served our nation.

We are currently expanding our dedicated team of remote customer care advocates to support TRICARE beneficiaries. This is a unique opportunity for Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers to bring their experience and empathy to a role that makes a real difference in the lives of military families.

Why Join brighthush?

• Mission‑Driven Work: Every interaction you handle helps a military member or family navigate benefits, claims, and eligibility questions.
• Full‑Time, Long‑Term Employment: No seasonal or contract work—stable, predictable hours from the comfort of your home.
• Competitive Compensation & Growth: Starting pay of $15 per hour during training, with immediate increases post‑training and performance incentives.
• Comprehensive Benefits Package: Medical, dental, vision, FSA, 401(k), paid time off, and more—available after 60 days of employment.
• Retention Bonuses: $1,000 total, split into two installments after 6 months and 1 year of production.
• Professional Development: 8‑week paid virtual training, ongoing skill‑building, and opportunities to advance into supervisory or specialized roles.
• Inclusive Culture: A workplace that celebrates diversity, values your service, and supports your personal and professional growth.

Key Responsibilities

As a Remote Customer Care Advocate, you will be the frontline voice for TRICARE beneficiaries. Your day‑to‑day tasks will include:

• Responding to caller inquiries via phone and written communication about benefits, contracts, eligibility, and claims.
• Completing an eight‑week paid virtual training program and applying new skills immediately.
• Operating a PC to retrieve information, document inquiries, and track activities in the client database.
• Documenting inquiry outcomes with precision to support accurate tracking and analysis.
• Coordinating with teammates to ensure timely handling of member requests.
• Escalating complex issues to a virtual supervisor when necessary.
• Meeting quality, member experience, and first‑time resolution objectives.
• Maintaining a productive work environment and proactively addressing connectivity or technical challenges.

Essential Qualifications

To thrive in this role, you should meet the following criteria:

• U.S. citizenship and residence in an eligible hiring state (Georgia).
• Minimum of 2 years of customer service experience, with call center experience strongly preferred.
• High school diploma or equivalent.
• Reliable, predictable attendance and the ability to connect to the client environment within 5 minutes.
• Typing speed of at least 35 words per minute.
• Proficiency with Windows or macOS, common applications, and the ability to quickly learn new systems.
• Strong verbal and written communication skills, with empathy and professionalism in challenging interactions.
• Physical ability to lift up to 35 pounds of computer equipment.
• Personal PC or laptop meeting the technical specifications outlined below.
• Wired, high‑speed internet connection (minimum 100 Mbps download / 20 Mbps upload) via Ethernet cable.
• Functional webcam and microphone.
• Successful completion of a drug screen, background check, and U.S. government security clearance.

Preferred Qualifications & Desired Skills

• Excellent communication and active listening skills.
• Conflict resolution and de‑escalation abilities.
• Professionalism, sound judgment, integrity, and accountability.
• Empathy and a strong customer‑service mindset.
• Adaptability to new systems and processes.
• Independent work ethic combined with effective teamwork.
• A genuine commitment to serving military members, Veterans, and their families.

Technical Requirements for Remote Work

To ensure a seamless experience for both you and our clients, please review the following equipment and connectivity standards:

• Operating System: Windows 10 or newer, or macOS 13 Ventura or newer.
• RAM: Minimum 4 GB; 8 GB recommended.
• Disk Space: At least 120 GB available.
• Browser: Microsoft Edge or Google Chrome.
• Webcam & Microphone: Required.
• Internet: Wired Ethernet connection only; Wi‑Fi, satellite, mobile hotspots, or VPN connections are not permitted.
• Unsupported Devices: Tablets, Chromebooks, mobile devices, and Wi‑Fi extenders are not allowed.

Compensation & Benefits Overview

During the 8‑week paid training period, you will earn a flat rate of $15 per hour. Upon successful completion of training, your hourly rate will increase, and you will become eligible for a comprehensive benefits package after 60 days of employment.

Benefits include

• Medical, dental, and vision coverage.
• Long‑ and short‑term disability.
• Term life insurance.
• 401(k) retirement plan.
• Paid time off (PTO) and 11 paid holidays.
• Paid sick leave.
• Employee assistance program.

Retention Bonus Structure

• First payment of $500 after 6 months of production.
• Second payment of $500 after 1 year of production.

All bonuses are contingent upon continued employment and meeting eligibility criteria as verified by brighthush.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent. As a Remote Customer Care Advocate, you will have access to:

• Ongoing training modules to deepen your knowledge of TRICARE benefits and customer service best practices.
• Mentorship from experienced supervisors and peers.
• Clear pathways to supervisory roles, specialized support positions, or cross‑functional teams.
• Regular performance reviews and feedback loops to help you set and achieve career goals.
• Access to industry conferences, webinars, and certifications that enhance your skill set.

Work Environment & Company Culture

brighthush fosters a collaborative, inclusive, and supportive culture—even in a virtual setting. Our remote teams enjoy:

• Flexible scheduling that respects your personal commitments.
• Regular virtual team huddles and social events.
• Open communication channels with leadership.
• A focus on work‑life balance and mental well‑being.
• Recognition programs that celebrate achievements and milestones.

How to Apply

Ready to make a difference? Click the link below to submit your application and take the first step toward a rewarding career with brighthush.

Apply to brighthush Today

Closing Statement

brighthush is more than a company—it’s a community dedicated to honoring the service of our military families. If you bring a passion for customer service, a commitment to integrity, and a desire to support those who have served, we invite you to join our team. Together, we can provide the clarity, compassion, and care that TRICARE beneficiaries deserve.