Seasoned Cambodian-English Bilingual Healthcare Customer Service Representative – Remote, California – Join brighthush

About brighthush

At brighthush, we believe that every interaction should feel personal, compassionate, and empowering. As a leading provider of customer experience solutions in the healthcare sector, we blend cutting‑edge technology with a human‑centric approach to help patients navigate their benefits with confidence. Our remote‑first culture empowers employees to work from anywhere while staying connected to a vibrant, global community of lifelong learners.

Why brighthush?

brighthush has earned recognition as a Great Place to Work® in the United States, a testament to our commitment to employee well‑being, growth, and inclusion. We’re proud to offer a supportive environment where your voice matters, your career is nurtured, and your contributions directly impact the lives of millions of patients.

Key Responsibilities

As a Cambodian‑English Bilingual Healthcare Customer Service Representative, you will be the frontline advocate for patients seeking clarity on their health benefits. Your day‑to‑day tasks will include:

• Answering inbound calls and chat inquiries from patients in a timely, courteous manner.
• Listening actively to understand each patient’s unique needs and concerns.
• Researching across multiple systems—claims portals, benefit plans, and internal knowledge bases—to provide accurate, up‑to‑date information.
• Explaining complex insurance terminology in plain language, ensuring patients feel informed and confident.
• Documenting interactions accurately in our CRM, maintaining compliance with privacy regulations.
• Managing a high volume of interactions while consistently meeting quality and productivity metrics.
• Following a structured schedule that includes scheduled breaks, lunch, and mandatory training sessions.
• Collaborating with team leads and cross‑functional partners to resolve escalated issues.

Essential Qualifications

• Minimum of 6 months of customer service experience, preferably in a healthcare or insurance context.
• Fluency in both English and Cambodian (Khmer), with strong verbal and written communication skills in both languages.
• High school diploma or equivalent; additional coursework in health sciences or customer service is a plus.
• Demonstrated empathy, patience, and a genuine desire to help others.
• Proficiency with Windows‑based applications, web browsers, and basic troubleshooting.
• Dedicated, distraction‑free home workspace equipped with a reliable computer.
• Secure, high‑speed wired internet connection (minimum 25 Mbps).

Preferred Qualifications

• Experience with call‑center software (e.g., Genesys, Five9) or CRM platforms.
• Knowledge of U.S. health insurance plans, provider networks, and regulatory requirements.
• Previous remote work experience with a proven track record of meeting or exceeding performance goals.
• Certification in customer service or a related field.

Skills & Competencies

• Exceptional listening and active‑questioning techniques.
• Strong analytical and problem‑solving abilities.
• Adaptability to changing processes, policies, and technology.
• Time‑management skills that balance speed with accuracy.
• Team collaboration and a willingness to share best practices.
• Commitment to continuous learning and self‑improvement.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development from day one. You will receive:

• Comprehensive onboarding with instructor‑led online sessions, live coaching, and peer‑to‑peer learning.
• Access to thousands of free courses on platforms such as Coursera, LinkedIn Learning, and our internal learning hub.
• Individualized coaching sessions to refine your skills and set career milestones.
• Clear pathways to advance into senior support roles, team leadership, or specialized healthcare analytics positions.
• Tuition reimbursement for approved courses and certifications.

Work Environment & Culture

Our remote model means you can work from the comfort of your home in California while staying connected to a global team of curious, compassionate professionals. We foster a culture that values:

• Inclusivity and belonging—every team member is encouraged to bring their authentic self to work.
• Community impact—through volunteer initiatives and partnership with local health organizations.
• Continuous improvement—regular feedback loops, innovation challenges, and data‑driven decision making.
• Work‑life balance—flexible scheduling, generous paid time off, and wellness incentives.

Compensation & Benefits

We offer a competitive base hourly wage starting at $22.65, with opportunities for overtime and performance bonuses. In addition, you will receive:

• Health, dental, and vision insurance plans tailored to remote employees.
• Paid time off (PTO) that accrues monthly, plus paid holidays.
• Employee assistance program (EAP) for mental health support.
• Professional development stipend and tuition reimbursement.
• Referral bonus program for bringing talented peers into the brighthush family.
• Wellness incentives, including gym membership discounts and wellness app subscriptions.

How to Apply

Ready to bring your bilingual expertise and compassionate service to a company that values humanity in every interaction? Click the link below to submit your application and join the brighthush team.

Apply to This Job

Join brighthush Today

At brighthush, your role as a Cambodian‑English Bilingual Healthcare Customer Service Representative is more than a job—it’s a chance to make a tangible difference in patients’ lives while building a rewarding career. If you are passionate about helping others, thrive in a dynamic remote environment, and want to grow with a company that truly cares, we want to hear from you.

Apply now and become part of a global family dedicated to delivering smarter, more human customer experiences.