Remote Customer Education Specialist – Virtual Training & Onboarding Lead for B2B SaaS Ecosystem Growth

About brighthush

brighthush is a trailblazer in the ecosystem‑led growth space, empowering businesses to unlock the full potential of their partner networks. Since our founding in 2018, we have grown to a vibrant team of 51‑200 professionals who live and breathe the power of collaboration, data‑driven insights, and seamless integration. Our flagship platform connects companies to their partners, customers, and suppliers, turning complex relationships into actionable intelligence that fuels revenue and innovation. At brighthush, we believe that learning is the catalyst for transformation—both for our customers and for our own people. That’s why we’re looking for a passionate Customer Education Specialist to help our users master the platform and realize its true value.

Why This Role Matters

As a Remote Customer Education Specialist, you will be the bridge between brighthush’s cutting‑edge technology and the people who use it every day. Your expertise will shape how customers perceive, adopt, and champion our platform. Whether you’re leading a one‑on‑one onboarding session or a 100‑person org‑wide workshop, your impact will ripple across sales, partnerships, marketing, and the entire brighthush ecosystem. You’ll be the voice that turns complex features into intuitive, actionable knowledge, driving adoption, confidence, and ultimately, customer success.

Key Responsibilities

• Lead Engaging Virtual Trainings – Design, deliver, and iterate live webinars, workshops, and onboarding sessions for diverse audiences, from small stakeholder groups to large org‑wide calls of 100+ participants.
• Champion the brighthush Learning Experience – Serve as the high‑impact ambassador of our learning journey, driving adoption, creating aha‑moments, and building confidence in ecosystem‑led growth.
• Build Rapport & Adapt Quickly – Read the room, tailor your delivery to different learning styles, and guide customers toward meaningful outcomes in real time.
• Translate Product Expertise into Accessible Content – Develop deep knowledge of the brighthush platform and translate it into clear, accurate, and customer‑centric training materials.
• Contribute Across Knowledge Channels – Write help center articles, create scripts, design courses for brighthush Academy, and produce engaging webinar recordings.
• Collaborate Cross‑Functionally – Work closely with Customer Success, Support, Product Marketing, and Partnerships to ensure a cohesive learning experience across every customer touchpoint.
• Leverage AI & Automation Thoughtfully – Use emerging tools to enhance output and efficiency, while preserving the human judgment that makes training effective.

Essential Qualifications

• Minimum of 1 year in a customer‑facing role such as Customer Success, Partnerships, Sales, Support, Training, or Onboarding.
• Proven confidence speaking live to groups—presenting, teaching, demoing, or handling questions on the fly.
• Exceptional written communication skills with the ability to explain complex concepts simply and clearly.
• Rapid learner who can pick up new tools, concepts, and workflows without heavy guidance.
• Detail‑oriented, dependable, and self‑motivated—comfortable owning tasks end‑to‑end.
• Knowledge of sales workflows, partnership ecosystems, or B2B SaaS environments.

Preferred Qualifications

• Experience designing and delivering virtual training programs for enterprise customers.
• Background in instructional design or curriculum development.
• Familiarity with learning management systems (LMS) and content authoring tools.
• Experience with data‑driven learning analytics to measure training effectiveness.
• Comfortable using AI‑powered content creation tools and automation platforms.

Core Skills & Competencies

• Communication Excellence – Clear, concise, and engaging verbal and written communication.
• Customer‑Centric Mindset – Deep empathy for user challenges and a passion for solving them.
• Adaptability & Agility – Ability to pivot quickly in a fast‑moving SaaS environment.
• Collaboration & Influence – Work effectively with cross‑functional teams and influence stakeholders.
• Analytical Thinking – Use data to assess learning outcomes and iterate on content.
• Technical Proficiency – Comfortable with video conferencing, LMS, and content creation tools.

Career Growth & Learning Opportunities

At brighthush, we invest in the professional development of every team member. As a Customer Education Specialist, you’ll have the chance to:

• Progress into senior training roles, such as Lead Training Architect or Director of Customer Education.
• Collaborate with product teams to influence feature design based on customer learning needs.
• Lead cross‑departmental initiatives that shape the overall customer experience.
• Attend industry conferences, workshops, and certifications to stay ahead of emerging trends in customer education and SaaS adoption.
• Receive a generous learning stipend to pursue courses, certifications, or conferences of your choosing.

Work Environment & Culture at brighthush

brighthush thrives on a culture of trust, accountability, and continuous improvement. Our remote‑first model means you can work from anywhere in the USA while staying connected to a collaborative, high‑energy team. We provide:

• Access to co‑working spaces in your area to foster collaboration when you need it.
• Regular virtual team‑building events and quarterly in‑person retreats.
• A transparent communication style that encourages open dialogue and idea sharing.
• Flexible time off policies that respect your work‑life balance.
• A supportive environment where your voice is heard and your contributions are recognized.

Compensation & Benefits

While the exact salary range will be discussed during the interview process, we offer a competitive compensation package that includes:

• Equity options to share in brighthush’s growth and success.
• Comprehensive healthcare coverage for you and your family.
• Wellness stipend to support your physical and mental health.
• Work‑from‑home stipend to create a productive home office.
• Paid parental leave to support new parents.
• Flexible time off to recharge and pursue personal interests.
• Learning stipend to invest in your professional development.

How to Apply

If you’re excited to help customers unlock the full potential of the brighthush platform, we’d love to hear from you. Please submit your resume, a brief cover letter outlining your relevant experience, and any portfolio pieces or links to past training materials you’ve created. Join us in shaping the future of ecosystem‑led growth and making learning a cornerstone of success.

Apply now and become an integral part of the brighthush team—where your expertise fuels growth, your creativity shapes learning, and your impact is felt across the entire ecosystem.