[Remote] Customer Engineer (Pre-Sales)

Note: The job is a remote job and is open to candidates in USA. Federato is hiring a Customer Engineer to help insurance carriers and MGUs realize the value of its AI-native platform. The role partners with Sales on technical discovery, solution design, demos, and sales engagements, while developing reusable pre-sales systems, tools, and content.

Responsibilities

• Own technical sales engagements from discovery through close
• Deliver tailored, high-impact demos focused on business outcomes
• Translate customer workflows into Federato configurations including quoting, rating, endorsements, and portfolio optimization
• Lead RFP and security questionnaire completion in collaboration with Product and Security teams
• Build and maintain reusable demo environments reflecting target customer segments
• Develop onboarding materials, configuration libraries, and example rating logic
• Partner with the Manager, Pre-Sales and Product Marketing to refine messaging frameworks and technical collateral
• Co-define and continuously improve the pre-sales lifecycle (discovery, solutioning, handoffs, etc.)
• Contribute to shared team assets like:
• Discovery playbooks
• Configuration scopes and success criteria templates
• Demo setup guides and walkthroughs
• Collaborate with Product and Engineering to align roadmap with customer pain points
• Surface recurring objections and product gaps with clarity and context
• Provide post-sale context to Implementation & Customer Success

Skills

• 6–10+ years in technical presales/solutions engineering
• Hands-on experience in demos, architecture design, and enterprise sales support
• Strong insurance domain knowledge (or curiosity to learn quickly)
• Familiarity with policy lifecycle management, rating, quoting, and underwriting systems
• Ability to communicate technical value to both execs and practitioners
• Coding competence in Javascript and SQL
• Fluency with AI tools such as Gemini and Claude for building and configuring systems
• Experience working at high-growth, early stage start ups
• Degree in Computer Science, Software Engineering, Information Systems, or equivalent

Benefits

• Stock options

Company Overview

Company H1B Sponsorship