[Remote] Growth Strategy & Operations Director

Note: The job is a remote job and is open to candidates in USA. Carrum Health is hiring a Growth Strategy & Operations Director to scale its surgical and emerging service lines. The role translates business-unit strategy into operational workflows, leads cross-functional growth initiatives, develops service-line analyses, and supports market launch and external partner engagement.

Responsibilities

• Identify and prioritize growth, utilization, and profitability initiatives, and own day-to-day tactics, trade-offs, and decisions under the guidance of the General Manager
• Lead those initiatives end to end, driving cross-functional teams to deliver results for the service line
• Maintain deeper, service line (SL)-specific analyses and metrics, building on the standard cross-SL reporting maintained centrally; analyses will drive actionable insights, surface trends and issues, and drive resolution
• Build scalable operational workflows and optimized clinical service pathways, partnering with Care and Product teams to shape the patient experience that drives utilization
• Partner with Sales, Account Management, Operations, Clinical, BI and Technology Product teams to bring the service line to market: advise on opportunities, join client conversations as needed, build team enablement, and own customer-facing operational escalations
• Serve as the subject matter expert in client, consultant, and market-facing meetings, educating external partners, including benefits consultants and employer clinical experts, on Carrum’s care model and value proposition

Skills

• Strong skills working with cross-functional teams to translate overarching strategy into executable, self-sufficient workflows
• 8+ years of healthcare, value-based care, digital health, or health plan experience (healthcare or technology company preferred)
• Experience in partnering with, educating, and supporting external benefits consultants, employer buyers, and clinical/business SMEs
• Track record in deploying complex growth and operational initiatives in fast-paced environments
• Ability to apply critical thinking to new or challenging market edge cases and exercise sound, autonomous decision-making authority
• Entrepreneurial and resourceful — you're a problem solver
• Experience handling deadlines, keeping many balls in the air, and prioritizing work in a fast-paced, dynamic environment
• Passion for collaborating cross-functionally with sales, operations, client success, data, and product teams to ideate, complete projects, and drive impactful results
• Preferably understanding the healthcare member journeys, provider operations, and payer/employer dynamics
• Healthcare or technology company preferred

Benefits

• Stock option plan and performance bonus for eligible employees
• Flexible schedules and remote work
• Chicago and San Francisco offices available as an option
• Flexible PTO, within reason
• Summer Fridays (sign off @ 1pm local time)
• 15+ paid holidays, including Juneteenth, World Mental Health Day, and Carrum Health Day
• Annual holiday shutdown in December
• Paid parental leave
• Health, vision, and dental insurance
• Employee Assistance Programs (EAP)
• 401K retirement plan

Company Overview