Remote Customer Experience Agent – 100% Work From Home – High‑Impact Client Support Specialist

Introduction: Join brighthush and Shape the Future of Home Services

At brighthush, we are redefining the way homeowners experience plumbing, HVAC, and electrical solutions. With a legacy spanning three decades, brighthush has become synonymous with reliability, professionalism, and a customer‑first mindset. Our mission is simple: deliver a 5‑star experience at every touchpoint, from the first phone call to the final service completion. As we expand our footprint across the United States, we are looking for dedicated, empathetic, and goal‑driven individuals to join our remote Customer Experience team.

As a Remote Customer Experience Agent, you will be the frontline voice that connects homeowners with the expertise they need. You will handle inbound inquiries, coordinate service dispatches, and promote premium membership plans—all while working from the comfort of your own home in Latin America. If you thrive in a fast‑paced environment, love building relationships, and are passionate about delivering exceptional service, brighthush invites you to apply.

Key Responsibilities

• Inbound Call Management: Answer customer calls promptly (within two rings) during peak business hours, managing up to three concurrent lines during high‑volume periods.
• CRM Data Accuracy: Create new customer records and update existing profiles within the brighthush CRM platform, ensuring all information is current and complete.
• Scripted Service Coordination: Use structured call scripts and service protocols to set clear expectations about service visits, technician arrivals, and job scopes.
• Digital Channel Stewardship: Act as the secondary owner for digital channels—email, website chat, lead tracker forms, and voicemails—responding promptly and professionally.
• Call Routing & Escalation: Efficiently screen, transfer, and route incoming calls to service coordinators, dispatchers, and internal departments.
• Premium Plan Promotion: Introduce and explain the features, pricing, and long‑term benefits of brighthush’s Premium Membership Plans to callers, driving conversion rates.
• Performance Tracking: Maintain lead management logs, track booking conversion rates, and support the department’s goal of 80%+ call conversion.
• Operational Support: Prepare daily administrative packets for service technicians, installation teams, and field sales specialists.
• Cross‑Functional Collaboration: Coordinate closely with service coordinators, dispatchers, and supervisors to align with daily, weekly, and monthly sales and booking targets.
• Continuous Improvement: Share customer feedback and trending service needs with the Customer Experience Supervisor to refine workflows and enhance service quality.
• Feedback Acceptance: Embrace constructive coaching and operational feedback to drive continuous improvement across key performance indicators (KPIs).

Essential Qualifications & Skills

• Customer Service Experience: Proven background in customer service, call center operations, inbound sales, or dispatch support—preferably within US service‑based or home‑services businesses.
• CRM & Software Proficiency: Hands‑on experience with CRM platforms (brighthush CRM preferred) and multi‑channel communication tools.
• Fluent English Communication: Excellent written and spoken English skills to handle high‑volume calls, convey empathy, and draft professional email and chat responses.
• High‑Volume Phone Management: Demonstrated ability to manage multiple calls, navigate several software tabs simultaneously, and maintain composure in a goal‑driven environment.
• Shift Flexibility: Full commitment to the required shift schedule in US Eastern Time: Tuesday‑Thursday 11:00 AM–7:00 PM ET; Saturday‑Sunday 12:00 PM–8:00 PM ET (Off days: Monday and Friday).
• Remote Infrastructure: Dedicated, quiet home office; high‑performance computer; noise‑canceling headset; reliable high‑speed internet connection.

Preferred Qualifications (Nice to Have)

• Direct experience using brighthush CRM for booking calls and tracking technician dispatch.
• Background in residential home services (plumbing, HVAC, electrical, roofing, or pest control).
• Experience selling membership plans, extended service contracts, or maintenance subscriptions over the phone.

What brighthush Offers You

Competitive Compensation

Earn a fixed monthly salary of $1,560 USD, ensuring predictable income while you grow your skills.

Stable Shift Structure

Enjoy a consistent weekly schedule with dual consecutive rest days (Monday and Friday), giving you ample time to recharge.

Comprehensive Onboarding

Receive full system training on brighthush script protocols, CRM workflows, and premium service offerings—so you hit the ground running.

Remote Work Freedom

Operate from anywhere in Latin America—no commute, no office constraints, and the flexibility to balance work and life.

Career Growth & Learning

• Structured career ladder: From Customer Experience Agent to Senior Agent, Team Lead, and beyond.
• Access to ongoing training modules covering advanced sales techniques, conflict resolution, and industry best practices.
• Mentorship programs pairing you with seasoned agents and supervisors.
• Opportunities to cross‑train in dispatch, field operations, or quality assurance.

Company Culture & Values

At brighthush, we thrive on teamwork, empathy, accountability, and continuous performance tracking. Our culture is built on:

• Customer‑Centricity: Every decision is guided by the homeowner’s experience.
• Data‑Driven Excellence: We track KPIs rigorously and celebrate wins.
• Inclusive Collaboration: Diverse voices are heard and valued.
• Professional Growth: We invest in your development and reward high performers.

How to Apply

We value fairness and transparency. To ensure your application is considered, please meet the following mandatory requirements:

• Submit a 30‑second voice or video recording in English—no other language or missing recording will result in automatic disqualification.
• Answer all knockout questions accurately—any “NO” to essential qualifications will disqualify you.
• Confirm you are a Latin American resident—brighthush only hires talent based in Latin America.
• Apply to no more than three jobs and only if you fully meet the listed qualifications.

All important updates will be sent via email, so be sure to check your inbox and spam/junk folders.

Ready to Make a Difference?

Join brighthush and become the voice that transforms ordinary service calls into memorable experiences. Your empathy, drive, and commitment to excellence will help us continue delivering top‑tier service to thousands of homeowners. If you’re ready to grow, learn, and thrive in a supportive, high‑energy environment, we encourage you to apply today.