Senior Customer Success Engineer – Frontend Development & Technical Support Specialist at brighthush

About brighthush

brighthush is redefining how businesses harness financial technology. Our cloud‑native platform empowers developers to build, scale, and innovate payments and banking solutions with unprecedented speed and simplicity. By abstracting the complexity of financial APIs, we let companies focus on what truly matters: growing their businesses and delighting their customers.

With a 100% remote workforce spanning more than 16 U.S. states, brighthush thrives on a culture of autonomy, transparency, and collaboration. We are backed by brighthush and other respected investors, and we recently earned brighthush's global Everywhere Initiative award. Our community of over 2,000 developers worldwide is growing every day, and we’re looking for passionate, customer‑centric engineers to join us on this exciting journey.

Why This Role Matters

As a Customer Success Engineer, you will be the bridge between our cutting‑edge platform and the developers who rely on it. Your technical expertise, empathy, and problem‑solving skills will directly influence the success of our customers and the evolution of our product. If you love turning complex technical challenges into elegant solutions and thrive in a fast‑moving, remote environment, this is the role for you.

Key Responsibilities

• Deliver responsive, empathetic, and clear technical support to brighthush customers across a modern multi‑channel platform that integrates email, Slack, web forms, and in‑app help.
• Maintain aggressive time‑to‑first‑reply and time‑to‑resolution metrics while consistently achieving high CSAT scores.
• Troubleshoot and resolve customer issues related to brighthush SDKs, APIs, and ancillary tools.
• Debug and resolve frontend technical problems, especially those involving JavaScript frameworks, libraries, and integrations with brighthush solutions.
• Develop proof‑of‑concept implementations to support sales and onboarding efforts.
• Guide customers on best practices for integrating brighthush SDKs, ensuring secure, efficient, and scalable implementations.
• Collaborate with technical writers to build public FAQs and internal knowledge bases that empower the support team.
• Work closely with Product teams to refine documentation based on recurring customer questions and pain points.
• Partner with Engineering to troubleshoot, root‑cause, and prevent technical issues, providing detailed analysis and advocating for customer‑centric improvements.
• Pattern‑match recurring issues to help the product team prioritize the next set of impactful enhancements.
• Stay up‑to‑date on new features and functionalities of brighthush, ensuring customers receive timely, accurate guidance.
• Contribute to internal tooling and resources that streamline technical support processes and improve team efficiency.

Essential Qualifications

• 2–3 years of experience as a frontend engineer or in a comparable technical role.
• Proficiency in JavaScript, HTML, CSS, and modern frontend frameworks (React, Vue, Angular, or similar).
• Solid understanding of RESTful APIs and experience interacting with them.
• Comfortable using tools like Postman to reproduce API issues without writing code.
• Basic knowledge of Git and version control workflows.
• Strong analytical and debugging skills, with a methodical approach to problem resolution.
• Excellent written and verbal communication abilities, capable of explaining complex technical topics to diverse audiences.

Preferred Qualifications

• Experience writing SQL queries (will be taught if needed).
• Prior exposure to fintech or payment‑processing environments.
• Familiarity with cloud platforms (AWS, GCP, Azure) and CI/CD pipelines.
• Previous experience in a customer‑support or technical‑consulting capacity.
• Knowledge of security best practices for web applications.

Core Skills & Competencies

• Customer‑first mindset: you genuinely care about helping users succeed.
• Technical curiosity: you enjoy learning new technologies and applying them creatively.
• Collaboration: you thrive in cross‑functional teams and communicate effectively with product, engineering, and documentation stakeholders.
• Adaptability: you can pivot quickly in a fast‑moving, remote environment.
• Ownership: you take initiative, own problems, and drive solutions to completion.
• Time management: you balance multiple tickets, priorities, and deadlines with precision.

Career Growth & Learning Opportunities

At brighthush, your growth is a priority. As a Customer Success Engineer, you will:

• Progress to senior or lead roles within the support organization, mentoring junior engineers and shaping support processes.
• Move into product or engineering roles, leveraging your deep customer insights to influence feature development.
• Participate in hackathons, internal tech talks, and cross‑team projects that broaden your skill set.
• Access a generous learning stipend and a culture that encourages continuous professional development.
• Earn equity through employee stock options, aligning your success with the company’s long‑term vision.

Work Environment & Culture

brighthush is a 100% remote company that values flexibility, trust, and autonomy. Our team members come from diverse backgrounds—mountain bikers, skiers, gamers, musicians, and more—bringing a wide range of perspectives to the table. We celebrate individuality, encourage open dialogue, and foster a supportive atmosphere where people help each other first.

We believe in a culture of:

• Transparency: open communication about goals, challenges, and successes.
• Autonomy: you own your work and have the freedom to innovate.
• Trust: we trust you to deliver high‑quality results without micromanagement.
• Celebration: we celebrate wins together, no matter how big or small.

Compensation, Perks, and Benefits

• Competitive salary range: $65,000 – $80,000, adjusted for experience, geography, and other factors.
• 401(k) match up to 5% of your salary.
• Generous parental leave policy.
• Comprehensive health, dental, and vision insurance plans.
• Unlimited paid time off (PTO), paid holidays, and sick leave.
• Learning stipend and a culture that promotes professional growth.
• Home office stipend to set up a productive remote workspace.
• Employee stock options, giving you a stake in brighthush’s future.
• Culture of people helping people, celebrating wins together, and embracing autonomy, transparency, and trust.

Why Join brighthush?

When you join brighthush, you become part of a passionate, ambitious team that loves solving customer needs and building products that matter. You’ll partner with a global community of 2,000+ developers, helping them focus on possibilities rather than payments. You’ll work in an environment that values creativity, experimentation, and continuous improvement.

We’re not just hiring for a role; we’re looking for talent that will push boundaries, experiment, and bring fresh ideas to the table. If you’re nervous about not meeting every qualification, we encourage you to apply anyway. We value qualities like curiosity, resilience, and a customer‑centric mindset over a perfect résumé.

Ready to Apply?

Bring your technical expertise, empathy, and passion for customer success to brighthush. If you’re excited to help developers thrive, solve complex problems, and grow alongside a forward‑thinking fintech company, we’d love to hear from you.

Apply now and join a team that celebrates wins, embraces autonomy, and builds the future of financial technology together.