Remote Customer Experience Analyst – Market Research Specialist – Earn Up to $790 Weekly, Flexible Hours, Full‑Time/Part‑Time Opportunities at brighthush

About brighthush

brighthush is a trailblazing market‑research platform that bridges the gap between consumers and brands. We empower everyday people to share candid, unfiltered opinions on products, services, and experiences—without the pressure of sales scripts or long‑term commitments. Our remote, flexible model lets you earn a competitive income from the comfort of your own home, on a schedule that fits your life. Whether you’re looking for a part‑time gig, a full‑time role, or a side hustle, brighthush offers a transparent, rewarding way to turn your voice into value.

Why Join brighthush?

At brighthush, we believe that every opinion matters. Our clients—spanning consumer goods, technology, healthcare, travel, and more—rely on real, candid feedback to shape products that people love. As a Customer Experience Analyst, you’ll be at the heart of this process, helping brands refine their offerings while earning up to $790 a week for the studies you qualify for. No previous customer‑service experience is required; we provide all the training you need to succeed.

Key Responsibilities

• Participate in Remote Sessions: Join live focus groups, one‑on‑one interviews, and product‑testing sessions via video or audio from your phone, tablet, or computer.
• Provide Honest Feedback: Share your genuine thoughts on brand messaging, product usability, packaging, and overall experience.
• Complete Surveys: Answer structured questionnaires that capture detailed insights on consumer preferences and trends.
• Maintain Data Integrity: Ensure all responses are accurate, timely, and confidential, following brighthush’s strict privacy protocols.
• Qualify for Studies: Review study criteria and self‑assess eligibility to maximize your earning potential.
• Collaborate with Research Teams: Work closely with project managers and analysts to refine research objectives and deliver actionable insights.
• Document Findings: Summarize key takeaways in concise, clear reports that can be shared with client stakeholders.
• Adapt to New Tools: Quickly learn and master new survey platforms, video conferencing tools, and data‑collection software as they evolve.

Essential Qualifications

• Reliable internet connection and a device (phone, tablet, or computer) equipped with a camera and microphone.
• Strong verbal and written communication skills in English.
• Ability to follow instructions, stay focused, and provide thoughtful, articulate responses.
• Self‑motivated, with a proactive attitude toward learning new tools and processes.
• Commitment to confidentiality and data security.
• Basic numeracy skills to accurately record and interpret survey data.

Preferred Qualifications

• Prior experience in market research, customer service, or product testing (not required).
• Basic understanding of consumer behavior and brand strategy.
• Familiarity with survey platforms (e.g., Qualtrics, SurveyMonkey) or video conferencing tools.
• Experience with data entry or spreadsheet software.
• Multilingual abilities to participate in international studies.
• Experience in social media listening or content creation.

Skills & Competencies

• Critical Thinking: Analyze product features and articulate strengths and weaknesses clearly.
• Active Listening: Capture nuances in brand messaging and respond thoughtfully.
• Time Management: Balance multiple studies and meet deadlines in a flexible environment.
• Adaptability: Adjust to new study formats, technologies, and client requirements quickly.
• Attention to Detail: Provide precise, consistent feedback that drives actionable insights.
• Digital Literacy: Comfortable navigating web‑based tools, spreadsheets, and basic data‑visualization platforms.
• Collaboration: Work effectively with remote teams across time zones.

Career Growth & Learning Opportunities

While the role is designed for immediate impact, brighthush offers a clear pathway for career advancement. As you gain experience, you can transition into:

• Senior Research Analyst – leading larger, more complex studies.
• Project Coordinator – managing research projects and coordinating teams.
• Client Success Manager – building relationships with key brand partners.
• Data Scientist – applying statistical techniques to uncover deeper consumer insights.
• Product Development Consultant – advising brands on product strategy based on research findings.

We provide ongoing training modules, webinars, and mentorship programs to help you develop new skills and stay ahead of industry trends. Whether you’re looking to deepen your expertise in market research or pivot to a related field, brighthush supports your professional growth every step of the way.

Work Environment & Company Culture

brighthush thrives on a culture of transparency, respect, and continuous learning. Our remote‑first approach means you can work from anywhere, with flexible hours that accommodate students, parents, caregivers, or anyone seeking a balanced lifestyle. We celebrate diversity and encourage every team member to bring their authentic self to the table. Regular virtual town halls, peer‑to‑peer learning circles, and informal coffee chats keep our community connected and engaged.

Our leadership team is committed to fostering an inclusive environment where ideas are valued and innovation is rewarded. You’ll find a supportive network of peers, a clear feedback loop, and a focus on work‑life harmony that keeps our remote workforce energized and productive.

Compensation, Perks & Benefits

Competitive Pay: Earn up to $790 per week for qualifying studies—exact compensation varies by study length, complexity, and client budget. Payments are processed bi‑weekly through direct deposit, ensuring you receive your earnings promptly.

Flexible Scheduling: Choose studies that fit your availability; you can work part‑time or full‑time, as your schedule demands. Our platform automatically matches you with studies that align with your interests and time constraints.

Remote Work: No commuting, no office overhead—work from your home, a coffee shop, or anywhere with a stable internet connection. We provide a stipend for high‑speed internet and a small equipment allowance if needed.

Professional Development: Access to free courses, industry reports, and skill‑building workshops. We partner with leading universities and online learning platforms to offer discounted courses in data analytics, consumer psychology, and project management.

Community Support: Join a network of peers for knowledge sharing, mentorship, and social events. Our internal Slack workspace hosts channels for industry news, study tips, and casual conversation.

Health & Wellness: While we’re a remote‑first company, we offer a wellness stipend that can be used for gym memberships, meditation apps, or ergonomic accessories to support your home office setup.

Recognition & Rewards: Monthly “Voice of the Customer” awards celebrate top performers who consistently deliver high‑quality insights. Winners receive gift cards, extra study credits, and public recognition on our internal leaderboard.

How to Apply

Ready to turn your voice into a valuable asset? Click the link below to start your application and discover if you qualify for the studies that match your interests and schedule. Spots are limited, so act quickly to secure your place on the brighthush team.