[Remote] Customer Experience Consultant

Note: The job is a remote job and is open to candidates in USA. Johnny Grow is a revenue growth consultancy that helps clients design and deliver customer experience solutions. The Customer Experience Consultant develops and implements CX strategies, manages consulting services and projects, and builds client relationships to improve retention, customer lifetime value, and revenue growth.

Responsibilities

• In a consulting capacity, this role will design or refine a company's CX strategy, integrate or coordinate all customer facing lines of business or departments, identify the measurable experiences to be delivered at multiple interaction points throughout the customer journey, reengineer business processes as necessary, and apply a tech stack for automation and reporting
• Engage clients. This position works with midmarket and large B2B and B2C clients to solve customer facing challenges and capitalize on business growth opportunities
• Drive business development. This includes aligning with marketing programs, growing the sales funnel, meeting prospects, creating sale opportunity win plans, and successfully closing sale opportunities
• Deliver consulting services. A CX consultant crafts the strategy and go-to-market plan and then works with client stakeholders and staff to realize its goal
• Build customer relationships. Growing trust and customer relationships are essential to be our clients trusted business advisors
• Work with colleagues. You will partner with awesomely talented peers. You may work with sales professionals, marketing consultants, change management champions, Scrum Masters or other experts that add value to our client engagements
• Manage sales cycles to closure
• Deliver CX consulting services
• Manage service projects (including scope, time, cost and quality) and project teams
• Grow client accounts
• Build executive-level trusted relationships with clients

Skills

• A minimum of 15 years CX work experience, either as a consultant or a company C-suite operator
• A minimum of 7 years full-time experience in implementing CX-specific technologies and processes
• A proven track record of successful sales and services delivery
• An ability to build, maintain, grow and manage multiple relationships at the most senior levels within client organizations
• Strong communication skills with cross functional company leaders such as the CEO, CRO, CMO and CIO
• Ability to lead teams by influence and motivate others to execute and achieve target results by collaborating across functions in a matrixed environment
• Strong interpersonal skills and a passion for relationship building
• Delivering executive-level presentations
• Excellent analytical and problem-solving skills
• Strong leadership, coaching and decision-making abilities
• Unquestionable professional integrity, credibility, and character
• Eligible to work in the United States without Visa or other sponsorship

Benefits

• Fully remote position that can be worked from any location in the United States.
• For full-time staff: a great work environment, internal tools and technologies, advancement opportunities, above-market compensation, and a strong benefits program.

Company Overview