Remote Customer Experience Coordinator – Client Success & Scheduling Specialist for Global Travel Services

About brighthush and the Travel Experience Revolution

At brighthush, we’re redefining the way people experience travel. Our mission is to make every journey seamless, personalized, and unforgettable. From the moment a traveler books a flight to the instant they return home, brighthush is there to ensure every touchpoint is smooth, efficient, and delightful. We’re a fast‑growing, technology‑driven travel hub that blends industry expertise with cutting‑edge digital tools to deliver world‑class service across the globe.

As a Remote Customer Experience Coordinator, you’ll become an essential part of this mission. You’ll be the friendly voice and reliable resource that keeps our clients satisfied, our partners informed, and our internal teams aligned. Whether you’re handling a last‑minute itinerary change or troubleshooting a booking hiccup, your work will directly impact the travel experience of thousands of customers every day.

Why Join brighthush?

• Impactful Work: Your role directly influences customer satisfaction and loyalty, key metrics that drive our company’s growth.
• Remote Flexibility: Work from anywhere with a reliable internet connection. We trust you to manage your schedule and deliver results.
• Collaborative Culture: Join a cross‑functional team of passionate professionals who value transparency, continuous learning, and mutual support.
• Career Growth: We invest in your development through mentorship, training programs, and clear promotion pathways.
• Competitive Compensation & Perks: Enjoy a comprehensive benefits package, including health coverage, paid time off, and a generous remote‑work stipend.

Key Responsibilities

As the Remote Customer Experience Coordinator, you will be the linchpin that connects our clients, partners, and internal teams. Your day‑to‑day tasks will include:

• Client Support: Respond to customer inquiries via email, chat, and phone with a friendly, solution‑oriented approach.
• Scheduling & Coordination: Manage travel itineraries, flight changes, hotel reservations, and transportation bookings, ensuring all details are accurate and up to date.
• Issue Resolution: Identify and resolve booking discrepancies, cancellations, or delays, escalating to senior staff when necessary.
• Data Management: Maintain accurate records in our CRM and internal systems, ensuring data integrity and confidentiality.
• Process Improvement: Collaborate with the operations team to refine workflows, reduce response times, and enhance the overall customer journey.
• Team Collaboration: Work closely with sales, marketing, and technical support to provide a cohesive experience across all touchpoints.
• Reporting: Compile weekly metrics on response times, resolution rates, and customer satisfaction scores for leadership review.

Essential Qualifications

We’re looking for candidates who bring a blend of experience, skills, and personal attributes that align with our values:

• Experience: 2+ years in customer support, preferably in travel, hospitality, or a related service industry.
• Communication: Excellent written and verbal communication skills in English; additional languages are a plus.
• Proficiency with CRM platforms (e.g., Salesforce, Zendesk) and Microsoft Office Suite.
• Strong organizational skills with the ability to juggle multiple tasks and deadlines.
• Self‑motivated, proactive, and comfortable working independently from a home office.
• Problem‑solving mindset with a focus on delivering positive outcomes for customers.
• High level of professionalism and a genuine passion for travel and customer service.

Preferred Qualifications

While not mandatory, the following will give you a competitive edge:

• Experience with travel booking engines (e.g., Amadeus, Sabre, Galileo) or airline reservation systems.
• Knowledge of travel industry regulations, visa requirements, and travel insurance products.
• Background in data analysis or reporting, with proficiency in Excel or Google Sheets.
• Previous remote work experience and familiarity with virtual collaboration tools (Slack, Teams, Zoom).
• Certification in Customer Experience Management or related fields.

Core Skills & Competencies

Success at brighthush requires a blend of technical and soft skills:

• Customer‑Centric Mindset: Always put the customer first and anticipate their needs.
• Attention to Detail: Accuracy is critical when handling itineraries and sensitive personal data.
• Time Management: Prioritize tasks effectively to meet tight deadlines.
• Adaptability: Thrive in a fast‑moving environment with evolving processes.
• Collaboration: Work seamlessly with cross‑functional teams, both remote and in‑office.
• Technology Savvy: Quickly learn new tools and platforms to improve efficiency.
• Conflict Resolution: Handle difficult situations with calmness and professionalism.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and unlocking potential. As a Customer Experience Coordinator, you’ll have access to:

• Structured onboarding and continuous training programs covering travel industry trends, customer service best practices, and advanced CRM usage.
• Mentorship from senior leaders who will guide your professional development.
• Clear promotion pathways to roles such as Senior Customer Experience Specialist, Team Lead, or Operations Manager.
• Opportunities to cross‑train in related areas like Sales Support, Marketing Campaigns, or Product Development.
• Annual performance reviews that align your goals with company objectives and reward high performers.

Work Environment & Company Culture

brighthush is built on a foundation of trust, transparency, and innovation. Our remote culture emphasizes:

• Flexible work hours that accommodate different time zones and personal commitments.
• Regular virtual team‑building events, including game nights, wellness workshops, and skill‑sharing sessions.
• A culture of open feedback, where every voice is heard and valued.
• Commitment to diversity, equity, and inclusion, ensuring a welcoming environment for all.
• Encouragement of continuous learning through access to online courses, industry conferences, and internal knowledge bases.

Compensation, Perks, and Benefits

While specific figures may vary based on experience, we offer a competitive salary package that includes:

• Base salary commensurate with market rates for remote customer support roles.
• Performance‑based bonuses tied to customer satisfaction metrics and operational efficiency.
• Health, dental, and vision insurance plans for you and your dependents.
• Paid time off (vacation, sick leave, personal days) plus a generous holiday schedule.
• Remote‑work stipend to cover home office setup, internet, and utilities.
• Employee wellness program, including mental health resources and gym membership discounts.
• Professional development budget for courses, certifications, and conference attendance.

How to Apply

If you’re ready to bring your customer‑first mindset, organizational prowess, and passion for travel to a dynamic, remote team, we’d love to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for the Remote Customer Experience Coordinator role at brighthush.

Join us in shaping the future of travel—one exceptional customer experience at a time.