Strategic eCommerce Customer Business Manager I – Remote – Drive Growth for Leading Consumer Brand at brighthush

About brighthush

brighthush is a global powerhouse in the consumer goods arena, renowned for its innovative approach to flavor, quality, and sustainability. With a portfolio that spans herbs, spices, seasonings, and condiments, we bring culinary delight to kitchens worldwide. Our mission is simple yet ambitious: to enrich everyday meals with exceptional taste while championing responsible sourcing, cutting‑edge technology, and inclusive growth. At brighthush, we celebrate diversity, empower creativity, and foster a culture where every voice matters.

With a workforce of over 14,000 passionate professionals across the globe, brighthush thrives on collaboration, curiosity, and a relentless pursuit of excellence. Whether you’re a seasoned industry veteran or a fresh talent eager to make an impact, you’ll find a place where your ideas can shape the future of food and flavor.

Position Overview

We are seeking a dynamic Strategic eCommerce Customer Business Manager I to join our remote team. In this role, you will partner with high‑profile Strategic eCommerce customers—including Amazon and Whole Foods—to drive revenue growth, optimize merchandising, and elevate the customer experience. Reporting to the Customer Business Manager III within brighthush’s Pure Play sales team, you will play a pivotal role in shaping our eCommerce strategy and ensuring our brand’s presence remains strong across digital marketplaces.

Key attributes for success include a blend of analytical rigor, creative problem‑solving, and exceptional stakeholder management. You will thrive in a fast‑paced, data‑driven environment and be comfortable navigating cross‑functional teams spanning Sales, Marketing, Supply Chain, and Finance.

Key Responsibilities

• Customer Relationship Management: Build and nurture long‑term partnerships with Strategic eCommerce accounts, ensuring alignment on business objectives and fostering mutual growth.
• Merchandising & Assortment Strategy: Develop and execute merchandising plans that maximize shelf impact, optimize product mix, and drive sales across Amazon and Whole Foods platforms.
• Pricing & Promotion Optimization: Leverage data to set competitive pricing, design effective trade promotions, and monitor spend efficiency to meet both company and customer targets.
• Marketplace Execution: Oversee end‑to‑end marketplace operations, from inventory planning to content creation, ensuring flawless execution and compliance with platform guidelines.
• Data‑Driven Insights: Analyze consumption data, market trends, and performance metrics using tools such as Circana, Nielsen, and Vendor Central to inform strategy and provide actionable recommendations.
• Cross‑Functional Collaboration: Partner with Marketing, Supply Chain, Finance, and Customer Service teams to synchronize initiatives, resolve issues, and deliver a seamless customer experience.
• Trade Spend Management: Monitor and evaluate trade promotion investments, ensuring optimal ROI and adherence to budgetary constraints.
• Continuous Improvement: Identify process gaps, propose enhancements, and champion best practices across the eCommerce ecosystem.

Essential Qualifications

• Bachelor’s degree in Business, Marketing, Management, or a related discipline.
• Minimum of 4 years of sales, marketing, or related experience, with a focus on retail buying, branded food service, revenue management, trade marketing, or category management.
• At least 2 years of experience managing a customer base, demonstrating the ability to build trust and deliver results.
• Strong analytical, problem‑solving, and organizational skills, with a proven track record of turning data into actionable insights.
• Excellent negotiation, influencing, and leadership capabilities, capable of driving consensus across diverse stakeholders.
• Proficiency in standard business and analytical tools (Excel, PowerPoint, Tableau, etc.).
• Deep understanding of how Sales integrates with Marketing, Supply Chain, and Finance functions.
• Experience with consumption data tools such as Circana, Nielsen, and Vendor Central.

Preferred Qualifications

• 1+ year of eCommerce/Omni‑channel sales experience, preferably within the consumer packaged goods sector.
• Proactive, self‑starter mindset with a passion for business management and continuous improvement.
• Strong functional, industry, and commercial knowledge, coupled with solid business acumen.
• Demonstrated success in managing complex, multi‑channel relationships and executing large‑scale initiatives.

Skills & Competencies

• Strategic Thinking – Ability to see the big picture while managing day‑to‑day details.
• Data Literacy – Comfortable interpreting large datasets and translating findings into strategy.
• Communication – Clear, concise, and persuasive communication across all levels.
• Collaboration – Proven ability to work effectively with cross‑functional teams.
• Adaptability – Thrive in a fast‑moving, evolving eCommerce landscape.
• Customer‑Centric Mindset – Deep commitment to delivering exceptional value to partners.

Career Growth & Learning Opportunities

At brighthush, we believe that your career is a journey, not a destination. As a Customer Business Manager I, you will:

• Gain exposure to high‑impact projects that shape the future of our eCommerce strategy.
• Work closely with senior leaders, gaining mentorship and insights into executive decision‑making.
• Participate in continuous learning programs, including industry certifications, leadership workshops, and cross‑functional training.
• Progress to senior roles such as Customer Business Manager II/III, Category Manager, or Director of eCommerce.
• Leverage brighthush’s global network to explore international assignments and cross‑regional collaborations.

Work Environment & Culture at brighthush

Our remote-first culture empowers you to work from wherever you thrive, while staying connected through collaborative tools, virtual town halls, and regular team check‑ins. We value:

• Flexibility: Work schedule that aligns with your personal life and peak productivity times.
• Inclusivity: A diverse workforce where every perspective is respected and celebrated.
• Innovation: A culture that encourages experimentation, embraces failure as a learning opportunity, and rewards creative solutions.
• Well‑being: Comprehensive wellness programs, mental health resources, and a supportive environment that prioritizes your health.

Compensation & Benefits

We offer a competitive base salary ranging from $87,000 to $148,000, commensurate with experience, location, and internal equity. In addition, you will be eligible for:

• brighthush’s Incentive Bonus Plan – Performance‑based rewards tied to individual and company goals.
• brighthush’s Sales Incentive Bonus Plan – Additional upside for exceeding sales targets.
• brighthush’s Dividend Program – Share in the company’s success through dividend payouts.
• Comprehensive health plans covering medical, vision, dental, life, and disability benefits.
• Family‑friendly perks such as paid parental leave, fertility benefits, and caregiver support.
• Retirement and investment options, including a 401(k) plan with company match and profit‑sharing opportunities.
• Employee Assistance Program and mental health resources.
• Access to continuous learning platforms and professional development budgets.

Why Join brighthush?

At brighthush, you’ll be part of a brand that is redefining the way people experience flavor. You’ll work alongside passionate professionals who are committed to innovation, sustainability, and customer satisfaction. Our remote model gives you the freedom to balance work and life, while our global footprint offers the chance to collaborate with teams from around the world.

We are an equal‑opportunity employer, dedicated to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, veteran status, age, or any other characteristic protected by law.

How to Apply

Ready to bring your expertise to a brand that’s shaping the future of food? Click the link below to submit your application and join the brighthush family.