Remote Customer Experience Specialist – Utility Services & Support Excellence

About brighthush

At brighthush, we’re redefining the way people connect with their essential services. Our mission is to deliver reliable, transparent, and customer‑centric solutions that empower households and businesses across the United States. With a culture rooted in innovation, collaboration, and continuous improvement, brighthush is a fast‑growing, technology‑driven organization that values every team member’s contribution. Whether you’re a seasoned professional or just starting your career, you’ll find a place where your ideas matter, your growth is supported, and your impact is felt across millions of customers.

Why Join brighthush?

• Competitive Compensation: Earn a market‑competitive salary that reflects your experience and expertise.
• Comprehensive Benefits: Enjoy medical, dental, and vision coverage, a 401(k) plan with company match, and paid time off to recharge.
• Remote Flexibility: Work from anywhere in the U.S. with a fully equipped home office setup.
• Paid Training & Development: Receive structured onboarding and ongoing learning opportunities to sharpen your skills.
• Employee Discounts: Access exclusive discounts on brighthush products and partner services.
• Career Advancement: Move up the ladder with clear pathways to leadership roles and cross‑functional projects.

Key Responsibilities

As a Remote Customer Experience Specialist, you will be the frontline advocate for our customers, ensuring every interaction is handled with professionalism, empathy, and efficiency. Your day‑to‑day tasks will include:

• Serving as the primary point of contact for customers seeking assistance with their utility services.
• Providing exceptional service by promptly addressing inquiries, resolving complaints, and guiding customers toward effective solutions.
• Maintaining an in‑depth understanding of brighthush products, services, and policies to deliver accurate and helpful information.
• Accurately documenting all customer interactions, transactions, and follow‑ups across our CRM and support platforms.
• Collaborating with cross‑functional teams—such as Billing, Technical Support, and Sales—to resolve complex issues and ensure a seamless customer journey.
• Escalating unresolved or high‑priority cases to the appropriate specialists while keeping the customer informed of progress.
• Participating in continuous improvement initiatives by providing feedback on processes, tools, and customer pain points.
• Adhering to company policies, compliance standards, and quality metrics to maintain the highest level of service excellence.

Essential Qualifications

We’re looking for candidates who bring a blend of experience, passion, and a customer‑first mindset. The following qualifications are essential:

• Minimum of 2 years of experience in a customer service or support role, preferably in utilities, telecommunications, or a related field.
• Proven ability to handle high‑volume inquiries while maintaining a calm, professional demeanor.
• Strong written and verbal communication skills in English; additional languages are a plus.
• Proficiency with CRM systems (e.g., Salesforce, Zendesk) and Microsoft Office Suite.
• Self‑motivated, detail‑oriented, and capable of working independently in a remote environment.
• Excellent problem‑solving skills and the ability to think critically under pressure.
• Commitment to continuous learning and a willingness to adapt to new technologies and processes.

Preferred Qualifications

While not mandatory, the following experience and attributes will give you a competitive edge:

• Experience in a remote or virtual support setting, using collaboration tools such as Slack, Teams, or Zoom.
• Background in technical troubleshooting or a related technical field.
• Knowledge of utility billing, service provisioning, or energy management.
• Experience with data analysis or reporting to track key performance indicators.
• Previous exposure to a fast‑paced, high‑growth company culture.

Skills & Competencies

Success at brighthush requires a blend of soft and hard skills. Key competencies include:

• Customer‑Centric Mindset: A genuine desire to help customers and a focus on delivering value.
• Communication: Clear, concise, and empathetic communication across multiple channels.
• Technical Aptitude: Ability to quickly learn new software, troubleshoot issues, and adapt to evolving tools.
• Time Management: Efficiently prioritize tasks and manage multiple concurrent cases.
• Collaboration: Work effectively with teammates and stakeholders across departments.
• Analytical Thinking: Identify root causes, propose solutions, and contribute to process improvements.
• Resilience: Maintain composure and professionalism during challenging or stressful situations.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and unlocking potential. As a Remote Customer Experience Specialist, you’ll have access to:

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Regular skill‑building workshops covering advanced customer support techniques, product knowledge, and industry trends.
• Cross‑functional projects that expose you to different areas of the business, such as product development, marketing, and operations.
• Clear career pathways to roles such as Senior Support Specialist, Team Lead, Customer Success Manager, or even Product Manager.
• Annual performance reviews with actionable feedback and personalized development plans.

Work Environment & Culture at brighthush

Our remote culture is built on trust, transparency, and collaboration. You’ll experience:

• Flexible work hours that accommodate your personal commitments while ensuring coverage for our customers.
• Regular virtual team huddles, town‑hall meetings, and informal coffee chats to foster connection.
• A culture that celebrates wins—both big and small—through shout‑outs, recognition programs, and team celebrations.
• Access to a digital resource hub featuring best practices, training modules, and knowledge bases.
• Commitment to diversity, equity, and inclusion, ensuring every voice is heard and valued.

Compensation & Benefits

While specific figures may vary based on experience and location, brighthush offers a competitive package that includes:

• Base salary commensurate with market rates for remote customer support roles.
• Health, dental, and vision insurance plans with generous coverage options.
• 401(k) retirement plan with company match to help you build long‑term wealth.
• Paid time off (PTO) and holidays to recharge and spend quality time with loved ones.
• Paid training and professional development stipend to support your growth.
• Employee discount program on brighthush products and partner services.
• Wellness resources, including virtual fitness classes, mental health support, and wellness stipends.

How to Apply

If you’re ready to join a forward‑thinking organization that values your expertise and offers a platform for growth, we’d love to hear from you. Click the link below to submit your application and start your journey with brighthush.

Apply to this role at brighthush

Closing Statement

At brighthush, every customer interaction is an opportunity to make a difference. As a Remote Customer Experience Specialist, you’ll be at the heart of our mission—ensuring that every customer feels heard, supported, and valued. If you thrive in a dynamic, remote environment and are passionate about delivering world‑class service, we invite you to bring your talents to brighthush. Together, we’ll shape the future of utility services and create lasting value for our customers and our community.