Dynamic Remote Customer Service Associate – Ticketing & Event Support – Work From Home – Competitive Compensation & Full Benefits at brighthush

About brighthush and the Event Ticketing Revolution

At brighthush, we’re redefining how people experience live events. From sold‑out concerts and blockbuster sports games to intimate theater productions and exclusive festivals, we bring fans closer to the moments that matter most. Our mission is simple: deliver seamless, personalized ticketing solutions that create unforgettable memories for event-goers while empowering organizers with powerful, data‑driven tools.

As a global leader in the ticketing industry, brighthush blends cutting‑edge technology with a passion for customer delight. We’re a fast‑growing, customer‑centric organization that values innovation, collaboration, and a culture of continuous learning. Whether you’re a seasoned professional or just starting your career, you’ll find a place at brighthush where your ideas matter, your growth is supported, and your impact is felt across the world.

Why Join brighthush?

• Remote‑First Flexibility: Work from anywhere in the U.S. with a reliable internet connection and a supportive virtual team.
• Competitive Compensation: Earn a market‑competitive hourly rate that reflects your experience and dedication.
• Comprehensive Benefits: Enjoy medical, dental, and vision coverage, a 401(k) plan with company match, and paid time off (PTO) to recharge.
• Career Growth: Access internal mobility programs, mentorship, and continuous learning resources to advance your career.
• Impactful Work: Every ticket you manage, every question you answer, and every issue you resolve directly enhances the fan experience.
• Inclusive Culture: Thrive in a diverse, inclusive environment that celebrates individuality and encourages collaboration across all levels.

Key Responsibilities

As a Remote Customer Service Associate at brighthush, you will be the frontline ambassador for our ticketing platform. Your day‑to‑day tasks will include:

• Responding to inbound phone calls, emails, and live chat inquiries with professionalism and empathy.
• Providing accurate, timely information on ticket inventory, event schedules, pricing, and payment options.
• Processing ticket consignment and purchase requests while ensuring data integrity and compliance with company policies.
• Collaborating with cross‑functional teams—Sales, Operations, and Technical Support—to resolve complex customer issues and improve service workflows.
• Maintaining a high level of productivity and service standards, meeting or exceeding key performance indicators (KPIs) such as average handle time, first‑contact resolution, and customer satisfaction scores.
• Documenting all customer interactions in our CRM system, ensuring accurate records for future reference and analytics.
• Participating in ongoing training sessions to stay current with product updates, industry trends, and best practices in customer service.
• Contributing to continuous improvement initiatives by sharing insights, suggesting process enhancements, and testing new features.

Essential Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Minimum of 1–2 years of customer service experience, preferably in a call center or ticketing environment.
• Proficiency with CRM software (e.g., Zendesk, Salesforce) and Microsoft Office Suite.
• Strong verbal and written communication skills in English; additional languages are a plus.
• Excellent problem‑solving abilities and a proactive, solution‑oriented mindset.
• Ability to work independently in a remote setting while maintaining high levels of accountability and collaboration.
• Reliable home office setup with a quiet workspace, high‑speed internet, and a dedicated headset.
• Flexibility to work varying shifts, including evenings, weekends, and holidays, to accommodate event schedules.

Preferred Qualifications

• Experience in the entertainment, sports, or event ticketing industry.
• Knowledge of ticketing platforms, point‑of‑sale (POS) systems, and payment processing.
• Familiarity with data analytics tools and reporting dashboards.
• Experience with remote collaboration tools such as Slack, Teams, or Zoom.
• Previous exposure to quality assurance processes and metrics tracking.

Core Skills & Competencies

• Customer‑Centric Mindset: Always put the customer first, anticipating needs and exceeding expectations.
• Communication Excellence: Articulate complex information clearly and concisely, both verbally and in writing.
• Technical Aptitude: Quickly learn new software, troubleshoot issues, and adapt to evolving technology.
• Time Management: Prioritize tasks effectively, manage multiple inquiries simultaneously, and meet strict deadlines.
• Team Collaboration: Work seamlessly with colleagues across departments to resolve issues and improve processes.
• Analytical Thinking: Use data to identify trends, diagnose problems, and recommend actionable solutions.
• Resilience & Adaptability: Stay calm under pressure, handle high‑volume periods, and adjust to changing priorities.

Career Growth & Learning Opportunities

At brighthush, we believe that investing in our people fuels our success. As a Remote Customer Service Associate, you’ll have access to:

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Internal certification pathways in ticketing technology, customer experience, and data analytics.
• Cross‑departmental shadowing and project participation to broaden your skill set.
• Annual tuition reimbursement for courses related to customer service, technology, or business management.
• Regular performance reviews with clear, actionable feedback and personalized development plans.
• Opportunities to transition into roles such as Ticketing Operations Specialist, Customer Success Manager, or Product Support Analyst.

Work Environment & Culture at brighthush

Our remote-first culture is built on trust, transparency, and a shared commitment to excellence. You’ll experience:

• Weekly virtual team huddles to align on goals, celebrate wins, and share best practices.
• Monthly town‑hall meetings with leadership to discuss company vision, product updates, and industry insights.
• A vibrant internal community forum where you can connect with peers, share knowledge, and participate in social events.
• Access to a digital wellness program, including mindfulness sessions, virtual fitness classes, and mental health resources.
• Recognition programs that reward outstanding customer service, innovation, and teamwork.

Compensation & Benefits Overview

While specific figures may vary based on experience and location, brighthush offers a comprehensive package designed to support your well‑being and professional growth:

• Competitive Hourly Rate: Market‑aligned pay that reflects your expertise and dedication.
• Health & Wellness: Full medical, dental, and vision coverage for you and your dependents.
• Retirement Planning: 401(k) plan with company match to help you build long‑term financial security.
• Paid Time Off (PTO): Generous vacation, sick leave, and personal days to maintain a healthy work‑life balance.
• Remote Work Stipend: Monthly allowance to cover home office equipment, internet, and utilities.
• Professional Development: Access to online learning platforms, conference sponsorships, and internal training resources.
• Employee Assistance Program (EAP): Confidential counseling and support services for personal and professional challenges.

How to Apply

If you’re ready to join a forward‑thinking team that values your voice, creativity, and commitment to customer excellence, we’d love to hear from you. Click the link below to submit your application and start your journey with brighthush today.

Apply to this role at brighthush

Closing Statement

At brighthush, every ticket sold, every call answered, and every email responded to contributes to a larger story—one where fans experience the thrill of live events without friction. As a Remote Customer Service Associate, you’ll be at the heart of that story, ensuring that every interaction is smooth, helpful, and memorable. If you’re passionate about customer service, eager to grow in a dynamic industry, and ready to make a tangible impact from the comfort of your home, we invite you to apply. Together, we’ll shape the future of live entertainment.