Remote Customer Experience & Support Coordinator – Client Relations, Service Excellence, and Process Optimization Specialist

About brighthush

brighthush is a global leader in customer experience solutions, dedicated to transforming the way businesses connect with their clients. With a portfolio that spans hospitality, travel, event management, and digital services, we empower organizations to deliver seamless, personalized interactions that drive loyalty and growth. Our culture is built on innovation, collaboration, and a relentless focus on the customer journey. As we expand our footprint, we’re looking for passionate, detail‑oriented professionals who thrive in a fast‑moving, remote-first environment.

Position Overview

As a Remote Customer Experience & Support Coordinator at brighthush, you will be the frontline champion of our client relationships. Your primary mission is to ensure every inquiry, request, or feedback is handled with speed, clarity, and a touch of empathy. You’ll coordinate cross‑functional teams, manage schedules, and maintain meticulous records—all while fostering a positive, consistent experience for our diverse client base.

Key Responsibilities

• Client Liaison: Serve as the first point of contact for all client inquiries, providing timely, accurate, and professional responses via email, chat, and phone.
• Service Coordination: Collaborate with internal departments—operations, logistics, and product—to schedule services, confirm appointments, and ensure deliverables meet client expectations.
• Communication Management: Draft clear, concise updates and next‑step communications, tailoring tone and content to each client’s preferences and industry context.
• Record Keeping: Maintain up‑to‑date, organized client interaction logs in our CRM, ensuring data integrity and accessibility for the broader team.
• Issue Escalation: Identify potential bottlenecks or service gaps, proactively escalating issues to the appropriate stakeholders and following up until resolution.
• Process Improvement: Gather client feedback and internal insights to recommend enhancements to our support workflows, aiming to increase efficiency and satisfaction.
• Team Collaboration: Participate in weekly cross‑functional huddles, sharing insights, challenges, and best practices to elevate the overall client experience.
• Quality Assurance: Review completed client interactions to ensure compliance with brighthush’s service standards and brand guidelines.

Essential Qualifications

• Communication Excellence: Exceptional written and verbal communication skills, with the ability to convey complex information in a clear, friendly manner.
• Organizational Mastery: Proven ability to juggle multiple tasks, prioritize effectively, and meet tight deadlines in a remote setting.
• Proficiency with email clients, instant messaging platforms, and cloud‑based CRM systems (e.g., Salesforce, HubSpot).
• Strong problem‑solving skills, with a proactive mindset for anticipating client needs and resolving issues before they arise.
• Self‑motivation and independence—capable of working autonomously while staying aligned with team goals.
• Detail‑oriented mindset, ensuring accuracy in data entry, scheduling, and documentation.
• Reliable high‑speed internet connection and a dedicated, distraction‑free workspace.

Preferred (Not Required)

• Prior experience in customer service, client support, or coordination roles within hospitality, travel, or event‑management sectors.
• Familiarity with project‑management tools such as Asana, Trello, or Monday.com.
• Interest in travel, hospitality, or event‑related services—an understanding of the unique challenges and expectations in these industries.
• Experience with AI‑powered support tools (e.g., chatbots, automated ticketing systems) and a willingness to learn new technologies.

Skills & Competencies

• Customer‑centric mindset: always putting the client’s needs first.
• Adaptability: thriving in a dynamic, evolving environment.
• Collaboration: working seamlessly with remote teams across time zones.
• Analytical thinking: interpreting data to drive continuous improvement.
• Time‑management: balancing multiple priorities without compromising quality.
• Tech‑savvy: comfortable learning new software and tools quickly.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Experience Coordinator, you’ll have the chance to:

• Progress into senior client‑success roles, such as Client Success Manager or Customer Experience Lead.
• Take on project‑management responsibilities, overseeing large‑scale client engagements.
• Participate in our internal “Innovation Lab,” where you can propose and pilot new service initiatives.
• Access a robust learning portal featuring courses on customer psychology, data analytics, and emerging tech trends.
• Receive mentorship from seasoned leaders who are committed to your professional development.

Work Environment & Culture at brighthush

Our remote‑first culture is built on trust, transparency, and a shared commitment to excellence. You’ll enjoy:

• Flexible working hours that accommodate different time zones and personal commitments.
• A structured onboarding program that equips you with the tools, knowledge, and support you need to succeed.
• Regular virtual team‑building events, from happy hours to skill‑sharing workshops.
• A culture that celebrates diversity, encourages open dialogue, and values every voice.
• Access to cutting‑edge collaboration tools—Zoom, Slack, Notion—ensuring you stay connected and productive.

Compensation, Perks, and Benefits

We offer a competitive salary range of $40,000 to $70,000 per year, commensurate with experience and performance. In addition to base pay, you’ll receive:

• Health, dental, and vision insurance (with options for family coverage).
• Paid time off (PTO) and a flexible holiday policy.
• Professional development stipend for courses, certifications, or conferences.
• Equity or profit‑sharing opportunities as part of our long‑term incentive program.
• Monthly wellness stipend to support your physical and mental well‑being.
• Access to a company‑wide learning platform and internal knowledge base.

How to Apply

If you’re passionate about delivering exceptional client experiences, thrive in a remote setting, and are ready to grow with a forward‑thinking organization, we’d love to hear from you. Click the link below to submit your application and join the brighthush family.

Apply to this role at brighthush

Final Thoughts

At brighthush, we’re not just building a team—we’re crafting a community of dedicated professionals who believe that every client interaction is an opportunity to create lasting value. If you’re ready to bring your expertise, enthusiasm, and commitment to excellence to a role that matters, apply today and help shape the future of customer experience.