Seasoned Bilingual Customer Support Specialist – English & Spanish – Remote – Full Time – brighthush

About brighthush

brighthush is the fastest‑growing “All Inclusive Business Platform” vendor in North America, redefining how automotive professionals buy, sell, and service vehicles. With nearly four decades of industry experience, brighthush has become the third largest Dealership Management System (DMS) provider in the continent. Every month, hundreds of new dealerships join our platform, leveraging our integrated suite of sales, service, inventory, and accounting tools to streamline operations and accelerate growth.

What truly sets brighthush apart is our unwavering commitment to treating every customer as a partner, innovator, and friend. Our culture is built on collaboration, continuous learning, and a relentless focus on delivering measurable value. Whether you’re a seasoned professional or just starting your career, brighthush offers a dynamic environment where your ideas are heard, your growth is supported, and your contributions make a tangible impact.

Role Overview

As a Bilingual Customer Support Specialist within brighthush’s dedicated support team, you will be the primary point of contact for our diverse client base. Your mission is to provide timely, accurate, and empathetic technical assistance in both English and Spanish across multiple channels—email, SMS, and phone. You will collaborate closely with cross‑functional teams to resolve issues, share insights, and continuously improve the support experience.

This is a fully remote, full‑time position open to candidates located anywhere in the United States. If you thrive in a fast‑paced, customer‑centric environment and are passionate about solving problems in a bilingual context, we want to hear from you.

Key Responsibilities

• Customer Satisfaction Excellence: Maintain a high level of customer satisfaction by delivering thoughtful, timely, and solution‑oriented communication.
• Multichannel Support: Respond promptly to inquiries via email, SMS, and phone, ensuring a consistent and supportive experience across all channels in both English and Spanish.
• Issue Resolution: Utilize internal help documentation and tools to troubleshoot and resolve technical problems quickly and accurately.
• Collaboration: Work closely with the support team and other internal stakeholders to resolve customer issues efficiently and share best practices.
• Escalation Management: Escalate complex or unresolved issues to the appropriate internal teams with clear context and urgency.
• Documentation: Accurately document customer interactions and issue resolutions within Salesforce to maintain transparency and support knowledge sharing.
• Continuous Improvement: Provide feedback on support processes, tools, and documentation to help enhance overall service delivery.

Essential Qualifications

• Proficiency in both English and Spanish—excellent written and verbal communication skills in both languages.
• Previous experience using Salesforce or a comparable CRM platform.
• Familiarity with dealership operations and common automotive industry tools.
• Strong problem‑solving skills and the ability to think critically under pressure.
• Customer‑focused mindset with a passion for delivering exceptional service.

Preferred Qualifications

• Experience in a technical support or customer success role within the automotive or technology sectors.
• Knowledge of AI‑driven imaging or merchandising tools.
• Background in training or onboarding new users.
• Experience with remote support tools and virtual collaboration platforms.

Skills & Competencies

• Communication: Clear, concise, and professional communication in both English and Spanish.
• Technical Aptitude: Ability to quickly learn new software, troubleshoot issues, and adapt to evolving tools.
• Time Management: Efficiently prioritize and manage multiple support tickets while maintaining high quality.
• Team Collaboration: Strong interpersonal skills and a collaborative spirit to work effectively with cross‑functional teams.
• Customer Empathy: Genuine care for customer needs and a proactive approach to problem resolution.

Career Growth & Learning Opportunities

At brighthush, your career path is shaped by your strengths, interests, and aspirations. We offer:

• Continuous training programs and industry certifications to keep your skills sharp.
• Clear pathways for advancement—from support specialist to team lead, product specialist, or customer success manager.
• Mentorship from seasoned professionals who are invested in your growth.
• Opportunities to work on cross‑functional projects that influence product development and customer experience.

Work Environment & Company Culture

brighthush fosters an inclusive, collaborative, and supportive culture where every voice matters. Our remote-first approach means you can work from anywhere in the U.S., while still enjoying:

• Regular virtual team huddles and social events.
• Open communication channels with leadership and peers.
• A culture that celebrates diversity, equity, and inclusion.
• Recognition programs that reward performance and innovation.

Compensation & Benefits

We offer a competitive compensation package that includes:

• Base salary range: $21,000 – $23,000 annually, commensurate with experience.
• Performance‑based incentives and annual bonuses.
• Comprehensive health benefits—medical, dental, and vision coverage.
• Paid Time Off (PTO) and flexible vacation policies.
• Employee recognition programs and performance incentives.
• Referral bonuses for bringing talented peers into the brighthush family.
• Exclusive staff discounts with partners across the industry.

How to Apply

Ready to join a team that values your bilingual expertise and customer‑centric mindset? Submit your application through our careers portal:

Apply to this job

After we review your application, our recruiting team will reach out via email. Please keep an eye on your inbox—and your spam folder—to ensure you don’t miss any updates.

Closing Statement

At brighthush, we believe that exceptional customer support is the cornerstone of lasting partnerships. If you are a bilingual professional who thrives on solving complex problems, delivering outstanding service, and growing within a forward‑thinking organization, we encourage you to apply today. Join us in shaping the future of automotive technology and making a real difference for our clients worldwide.

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you require reasonable accommodations during the recruitment process, please contact our recruiting team at [email protected].