[Remote] Customer Insights Analyst

Note: The job is a remote job and is open to candidates in USA. Jersey Mike’s Subs is hiring a Customer Insights Analyst to build customer intelligence capabilities by turning first-party customer data into actionable insights that support business growth. The role owns customer reporting and dashboards, performs advanced analyses, and partners with cross-functional teams to inform decisions across the customer lifecycle.

Responsibilities

• Build, own, and continuously enhance recurring customer reporting that provides visibility into key customer health metrics and business performance
• Develop scalable dashboards that monitor customer acquisition, retention, frequency, spend, loyalty engagement, customer lifetime value, and other key customer KPIs
• Leverage first-party customer data to identify emerging trends, opportunities, and risks across the customer lifecycle
• Translate complex analyses into concise, actionable recommendations for business leaders
• Analyze large-scale customer transaction, loyalty, and behavioral datasets to uncover insights into customer acquisition, retention, purchasing behavior, and lifetime value
• Perform exploratory analyses to identify customer behaviors, segments, migration patterns, purchasing trends, and opportunities for growth
• Apply statistical techniques—including regression analysis, driver analysis, correlation analysis, significance testing, trend analysis, and other foundational analytical methods—to uncover meaningful insights and quantify relationships within customer data
• Partner closely with the Business Intelligence team to understand the customer data ecosystem, data models, and evolving data platform capabilities
• Collaborate with Marketing, including CRM and Media teams, to measure campaign performance, customer engagement, loyalty effectiveness, and audience behavior, helping optimize customer acquisition, retention, and lifetime value
• Support Strategy and Finance with customer trend analyses, growth opportunities, performance measurement and strategic business initiatives
• Identify the key drivers of customer behavior and business performance using rigorous quantitative analysis
• Explore complex datasets to uncover meaningful patterns, relationships, and opportunities that may not be immediately apparent
• Synthesize multiple data sources into clear, actionable insights that answer both the "what" and the "why" behind customer trends
• Help establish best practices for customer analytics and reporting as the Customer Insights function continues to grow

Skills

• 3–6 years of experience in Customer Insights, Consumer Insights, Business Intelligence, Marketing Analytics, or a related analytical role
• Advanced SQL skills with demonstrated experience querying large relational databases
• Experience analyzing customer-level transaction, loyalty, CRM, or behavioral data to generate actionable business insights
• Working knowledge of statistical methods commonly used in customer analytics, including regression analysis, driver analysis, correlation analysis, hypothesis testing, significance testing, and trend analysis
• Experience building, owning, and maintaining dashboards and recurring reporting using Power BI, Tableau, or similar visualization platforms
• Strong analytical and problem-solving skills with exceptional attention to detail
• Excellent written and verbal communication skills with the ability to translate complex analyses into clear, compelling business insights for technical and non-technical audiences

Company Overview

Company H1B Sponsorship