Remote Position
[Remote] Technical Customer Success Manager
🌍 Remote · United States
💼 Full-time
Note: The job is a remote job and is open to candidates in USA. Doppler provides a developer-first secrets management platform. The Technical Customer Success Manager leads customer onboarding and post-sales account management, drives product adoption, retention, and growth, and partners with internal teams to improve the customer experience.
Responsibilities
- Customer Onboarding: Lead the onboarding process for new customers and manage the post-sales experience end-to-end
- Account Management & Growth: Build "trusted advisor" relationships with technical users and decision-makers, from developers to CISOs. Expand Doppler usage within accounts by identifying cross-sell and upsell opportunities. Lead the sales cycle for renewals and upgrades to drive retention and growth
- Product Expertise: Develop a deep understanding of Doppler’s capabilities and customer needs. Manage product requests and provide insights to product and engineering teams to help shape Doppler’s roadmap
- Training & Technical Education: Develop and lead enablement programs. Ensure customers are educated on product features, best practices, and security principles. You should be technical enough to walk people through troubleshooting or integrations
- Customer Advocacy: Gather and analyze customer feedback and develop case studies
Skills
- 3+ years of customer-facing experience in roles such as Technical Account Manager, Customer Success Manager, Customer Success Engineer for Developer, DevOps, DevSecOps, or Security products
- Technical acumen in understanding customer requirements, identifying blockers to adoption, and working cross-functionally to deliver success
- Proven track record in customer retention, and expansion, including leading implementations, QBRs, and contract renewals
- Excellent communication and storytelling skills to educate customers, drive adoption, and articulate value to both technical users and executives
- Self-starter mindset with a passion for startups, comfortable in a fast-paced, evolving environment and excited to make a meaningful impact as Doppler scales
- Humble approach to knowledge gaps, unafraid to say “I don't know,” and embracing opportunities for growth and learning
- Experience working at a startup or being an early hire at a company is a plus
Benefits
- Premium health insurance (medical, dental, vision)
- Guilt-free Unlimited PTO - 3-week minimum strongly encouraged!
- Upward Mobility
- Learning and Development Stipend
- Wealth Advisor
- 401k
- Pregnancy & Family Leave
- Fertility & Adoption Benefits
- You set your hours.
Company Overview