Remote Customer Operations Representative – Expert in Deferred Annuity Processing, Tax‑Sensitive Transactions, and Client‑Focused Financial Services

About brighthush

At brighthush, we are redefining the way people protect and grow their financial futures. Founded in 1957, brighthush has grown into a trusted partner for retirement planning, employee benefits, group life, and disability insurance solutions across the United States. Our mission is simple: empower individuals and organizations to achieve lasting financial security through innovative products, exceptional service, and a culture that values integrity, collaboration, and continuous learning.

As a leading provider in the financial services industry, brighthush is committed to delivering solutions that are both sophisticated and accessible. We invest heavily in technology, data analytics, and talent development to stay ahead of market trends and regulatory changes. Our people are our greatest asset, and we foster an environment where curiosity, initiative, and empathy are celebrated.

We are excited to invite a Remote Customer Operations Representative to join our dynamic team. This role is pivotal in ensuring that our clients receive accurate, timely, and compliant support for their deferred annuity products. If you thrive in a fast‑paced, customer‑centric environment and are passionate about financial stewardship, we want to hear from you.

Key Responsibilities

• Process and Review Transactions: Manage a high volume of financial and non‑financial activities for active Deferred Annuity products, including withdrawals, transfers, and the setup of recurring payments. Ensure each transaction is accurately recorded in our administrative systems.
• Customer & Agent Engagement: Serve as the primary point of contact for external customers and agents. Gather necessary information, clarify requests, and provide guidance on product features and regulatory implications.
• Tax‑Sensitive Knowledge Application: Apply comprehensive understanding of federal and municipal tax regulations, distinguishing between IRA and NQ accounts. Evaluate how each transaction may trigger taxable events and advise clients accordingly.
• Administrative Accuracy: Prepare or key checks and wire instructions, ensuring all documentation complies with internal controls and external compliance requirements.
• Cross‑Functional Collaboration: Work closely with underwriting, compliance, and technology teams to resolve complex issues and improve process efficiencies.
• Customer‑Centric Impact: Deliver exceptional service that directly influences clients’ financial well‑being, reinforcing brighthush’s reputation for reliability and trust.
• Specialized Expertise Development: Continuously deepen knowledge of tax‑sensitive financial transactions and emerging regulatory changes to provide proactive, informed support.

Essential Qualifications

• Minimum of 2 years experience in a call center, customer service, or operations role within the financial services sector.
• Strong understanding of Deferred Annuity products, including product features, fee structures, and regulatory frameworks.
• Demonstrated ability to interpret and apply federal and municipal tax regulations related to retirement accounts.
• Excellent written and verbal communication skills, with the ability to convey complex information clearly and professionally.
• Proficiency in using CRM and back‑office systems; experience with financial transaction processing platforms is a plus.
• Organized, detail‑oriented, and capable of managing multiple priorities simultaneously.
• Self‑motivated, proactive, and eager to learn new processes and industry developments.
• Current authorization to work in the United States, with the ability to maintain this status throughout employment.

Preferred Qualifications

• Experience with tax‑sensitive financial products such as IRAs, 401(k)s, or other retirement vehicles.
• Knowledge of compliance standards (e.g., SEC, FINRA, IRS) and experience working within regulated environments.
• Previous exposure to customer‑centric roles in a remote or hybrid setting.
• Advanced proficiency in Microsoft Office Suite, especially Excel (pivot tables, VLOOKUP, macros).
• Certifications in financial planning, compliance, or related fields.

Core Skills & Competencies

• Customer Service Excellence: Ability to build rapport, manage expectations, and resolve issues with empathy and professionalism.
• Analytical Thinking: Strong problem‑solving skills, with the capacity to analyze data, identify trends, and recommend improvements.
• Attention to Detail: Meticulous approach to data entry, documentation, and compliance checks.
• Time Management: Efficiently prioritize tasks, meet deadlines, and handle high‑volume workloads.
• Adaptability: Comfortable navigating change, learning new tools, and adjusting to evolving regulatory landscapes.
• Team Collaboration: Willingness to collaborate across departments, share insights, and contribute to a positive team culture.

Career Growth & Learning Opportunities

At brighthush, we believe that professional growth is a shared journey. As a Customer Operations Representative, you will:

• Gain in‑depth knowledge of deferred annuity products and tax‑sensitive financial transactions.
• Participate in ongoing training programs, including webinars, workshops, and certification courses.
• Access mentorship from senior product specialists and compliance leaders.
• Explore career pathways into product management, compliance, underwriting, or client advisory roles.
• Benefit from a structured performance review process that identifies development goals and advancement opportunities.

Work Environment & Company Culture

brighthush values a culture of transparency, respect, and innovation. Our remote‑first approach empowers employees to work from anywhere in the United States while staying connected through:

• Weekly virtual team huddles and cross‑functional town halls.
• Collaborative tools such as Slack, Microsoft Teams, and Asana.
• Regular virtual social events, including game nights, wellness challenges, and holiday celebrations.
• A commitment to work‑life balance, with flexible scheduling and generous paid time off.

We celebrate diversity and inclusion, fostering an environment where every voice is heard and every contribution is valued. Our leadership team is approachable, and we encourage open dialogue and feedback at all levels.

Compensation & Benefits

While specific salary ranges are tailored to experience and qualifications, brighthush offers a competitive compensation package that includes:

• Competitive base salary with performance‑based incentives.
• 401(k) retirement plan with immediate vesting and company matching up to 6%.
• Paid time off: vacation, sick days, flexible days, and ten paid holidays per year.
• Company matching to double your impact when giving back to your community.
• Eligibility for an annual bonus program based on company and individual performance.
• Health, dental, and vision insurance options for employees and their families.
• Wellness stipend, mental health resources, and access to employee assistance programs.
• Professional development budget for courses, certifications, and conferences.

Why Join brighthush?

When you join brighthush, you become part of a mission‑driven organization that places people at the heart of everything we do. You will:

• Work with a team that values curiosity, accountability, and continuous improvement.
• Contribute to products that help millions of Americans secure their financial futures.
• Enjoy the flexibility of a remote role that supports a healthy work‑life balance.
• Benefit from a culture that rewards initiative, celebrates achievements, and supports your personal and professional growth.

Ready to Make an Impact?

If you are passionate about delivering exceptional customer service, eager to deepen your expertise in tax‑sensitive financial transactions, and ready to thrive in a remote, collaborative environment, we encourage you to apply today. Join brighthush and help shape the future of financial well‑being for our clients.