[Remote] Customer Partner, Leader (Operations)

Note: The job is a remote job and is open to candidates in USA. Symbotic is seeking a Customer Partner, Leader to serve as the operational owner of customer account partnerships. The role drives site-level issue resolution, fleet and system performance, and cross-functional execution across customer programs and the network.

Responsibilities

• Serve as a primary point of contact for customer escalations, developing a clear understanding of operational needs, performance gaps, and priorities
• Drive resolution of site-level challenges involving spare-parts availability, installations, maintenance, downtime events, and process breakdowns
• Partner with leadership and internal stakeholders to optimize bot allocation, fleet visibility, and system throughput across the network
• Execute spares and warranty programs, maintenance strategies, and bot hardware retrofits while tracking progress and removing roadblocks
• Analyze individual and collective site performance data to identify trends, outliers, and opportunities for improvement
• Translate performance findings into actionable recommendations and drive cross-functional teams toward corrective measures
• Drive internal teams to improve overall system performance based on data-driven recommendations

Skills

• Bachelor's degree in business, operations, or related field, or equivalent experience
• Minimum of 10 years of related experience or equivalent work experience
• Experience in customer success, account management, operations, or related customer-facing functions
• Strong analytical skills with experience interpreting operational data, identifying performance trends, and presenting actionable insights
• Excellent communication and relationship-management skills, with the ability to engage credibly with customers and internal leaders
• Demonstrated ability to influence stakeholders without direct authority, remove roadblocks, and manage multiple priorities in a fast-paced environment
• Experience in supply chain, robotics, logistics, fulfillment, warehouse automation, or large enterprise customer environments

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Disability coverage
• 401K
• PTO
• Business travel expenses reimbursed based on the program guidelines
• Eligible employees may receive a corporate credit card based on role and travel requirements; a personal credit card may be needed during onboarding until the corporate card is issued
• Remote work

Company Overview

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