Senior Customer Success Manager – Enterprise Learning & Development, AI‑Enabled Platform, Strategic Account Leadership (Remote)

About brighthush

brighthush is a forward‑thinking, technology‑driven learning and development partner that empowers organizations to unlock the full potential of their people. With a focus on AI‑enhanced learning platforms, data‑driven insights, and immersive content experiences, we help enterprises design, deliver, and measure learning programs that drive real business outcomes. Our mission is to transform how companies invest in their workforce, turning learning into a strategic advantage that fuels growth, innovation, and employee engagement.

Why Join brighthush?

At brighthush, we believe that the best work happens when people feel challenged, supported, and recognized. We are a remote‑first organization that values flexibility, continuous learning, and a culture of collaboration. Our team is diverse, highly skilled, and passionate about creating learning experiences that matter. If you are a seasoned customer success professional who thrives on building lasting relationships, driving adoption, and translating data into actionable insights, you will find a home here.

Role Overview

As a Senior Customer Success Manager at brighthush, you will be the trusted advisor for our most strategic enterprise accounts. You will own the end‑to‑end customer journey, ensuring that each client realizes maximum value from our AI‑powered learning platform and related services. Your influence will shape product roadmap discussions, inform marketing initiatives, and drive cross‑functional collaboration across product, support, sales, and marketing teams.

Key Responsibilities

• Strategic Advisory: Guide enterprise clients on program health, learning strategy, and ROI measurement, positioning brighthush as a critical partner in their talent development roadmap.
• Executive Business Reviews: Own and lead structured health checks, quarterly business reviews, and executive stakeholder meetings, translating data into clear, actionable recommendations.
• Health Metrics Management: Maintain and update customer health dashboards in CRM tools, tracking utilization, sentiment, and portfolio performance to proactively identify risks.
• Stakeholder Relationship Building: Develop deep, trust‑based relationships with C‑suite executives, learning leaders, and technical stakeholders across client organizations.
• Cross‑Functional Collaboration: Partner with Product, Marketing, Support, and Sales to ensure a seamless, integrated customer experience from onboarding through renewal.
• Account Action Planning: Create and maintain detailed action plans that outline initiatives, owners, timelines, and success metrics for each account.
• Data‑Driven Insights: Monitor client dashboards, uncover adoption gaps, and surface opportunities for improvement, leveraging analytics to drive adoption and engagement.
• Expansion & Upsell Enablement: Identify and surface potential for account expansion, working closely with Sales to align new capabilities, products, or services with client needs.
• Product Roadmap Advocacy: Position brighthush’s roadmap and new releases as solutions that enable clients to achieve their business outcomes, ensuring they are fully informed of platform updates.
• Voice of the Customer: Serve as the internal advocate for client needs, providing product feedback, championing customer success initiatives, and driving continuous improvement.
• Industry Presence: Represent brighthush at industry webinars, conferences, and events, sharing insights and building brand credibility.
• Communication & Alignment: Relay organizational news, product updates, and strategic initiatives to clients in a timely and clear manner.

Essential Qualifications

• 5–10+ years of experience in Customer Success, Account Management, Enablement, or Management Consulting within the Learning & Development (L&D) space.
• Deep understanding of enterprise learning programs, including curriculum design, LMS administration, and learning analytics.
• Proven track record of building and maintaining high‑impact stakeholder relationships at the executive level.
• Experience with SaaS, LMS, CMS, or related software platforms, with a strong grasp of subscription‑based business models.
• Strong analytical mindset: ability to navigate complex data sets, extract insights, and translate them into strategic actions.
• Excellent communication skills, capable of simplifying complex concepts for diverse audiences.
• High level of self‑organization, ownership, and the ability to manage a high volume of concurrent initiatives.
• Bachelor’s degree in Business, Education, Technology, or a related field (or equivalent professional experience).

Preferred Qualifications

• Experience with AI‑driven learning solutions or data‑science‑enabled platforms.
• Familiarity with CRM and project management tools such as Salesforce, HubSpot, Asana, Jira, or Zendesk.
• Knowledge of learning analytics frameworks and metrics (e.g., Kirkpatrick, Kirkpatrick & Kirkpatrick).
• Experience in a high‑growth SaaS company or startup environment.
• Previous exposure to enterprise sales cycles and upsell/renewal processes.

Skills & Competencies

• Strategic Thinking: Ability to see the big picture and align learning initiatives with business objectives.
• Relationship Management: Skilled at building rapport, influencing stakeholders, and fostering long‑term partnerships.
• Data Literacy: Comfortable working with dashboards, KPIs, and data storytelling.
• Problem Solving: Adept at diagnosing issues, proposing solutions, and driving implementation.
• Collaboration: Works seamlessly across cross‑functional teams, ensuring alignment and shared ownership.
• Adaptability: Thrives in a fast‑paced, evolving environment, quickly adjusting priorities as needed.
• Customer‑Centric Mindset: Passionate about delivering exceptional customer experiences and outcomes.

Career Growth & Learning Opportunities

At brighthush, we invest heavily in the professional development of our people. As a Senior Customer Success Manager, you will have access to:

• Personal development budgets for courses, certifications, and conferences.
• Mentorship programs pairing you with senior leaders across the organization.
• Regular learning sessions on emerging L&D trends, AI technologies, and product innovations.
• Clear career pathways into leadership roles such as Director of Customer Success, Head of Enterprise Partnerships, or Product Management.
• Opportunities to lead cross‑functional initiatives, influencing product strategy and market positioning.

Work Environment & Culture

brighthush is a remote‑first company that values flexibility, autonomy, and work‑life balance. Our culture is built on:

• Collaboration: Daily stand‑ups, virtual town halls, and cross‑team projects keep everyone connected.
• Transparency: Open communication channels, shared OKRs, and real‑time dashboards ensure everyone is aligned.
• Innovation: A culture that encourages experimentation, learning from failure, and continuous improvement.
• Inclusivity: Diverse teams, inclusive hiring practices, and a commitment to equity and belonging.
• Well‑being: Access to mental health resources, Calm subscriptions, and flexible PTO to support personal needs.

Compensation & Benefits

While specific figures may vary based on experience, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with experience and market benchmarks.
• Performance‑based bonuses tied to customer satisfaction, renewal rates, and expansion metrics.
• 401(k) plan with company match for U.S. employees.
• Comprehensive health, dental, and vision coverage (100% of premiums for selected plans).
• Unlimited paid time off (PTO) and flexible work arrangements.
• Annual all‑company retreat focused on team bonding and personal growth.
• LinkedIn Learning subscription for continuous skill development.
• Personal development budget for courses, certifications, or conferences.
• Access to wellness tools such as Calm, fitness memberships, and mental health support.

How to Apply

Ready to take the next step in your career and help enterprise leaders unlock the power of learning? Click the link below to submit your application and join the brighthush team.

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Closing

As a Senior Customer Success Manager at brighthush, you will be at the forefront of transforming how organizations invest in their people. You will partner with C‑suite leaders, drive adoption of cutting‑edge AI learning solutions, and shape the future of our platform. If you are a strategic thinker, data‑driven problem solver, and relationship builder who thrives in a fast‑paced, remote environment, we want to hear from you. Join us and help create learning experiences that not only educate but also inspire and drive measurable business impact.