Remote Customer Product Support Specialist – Flexible Hours, $25–$45/hr, No Experience Required – Join brighthush

About brighthush

brighthush is a forward‑thinking product testing and market research partner that connects innovative brands with real consumers across the United States. Our mission is to provide authentic, data‑driven insights that help companies refine their products, accelerate time‑to‑market, and achieve greater customer satisfaction. By leveraging cutting‑edge technology and a nationwide network of dedicated testers, we deliver high‑quality feedback that drives product success.

Why This Opportunity Is Perfect for You

Whether you’re a student, a stay‑at‑home parent, a freelancer, or simply looking for a flexible side gig, this role offers:

• Work‑from‑home: Conduct tests from the comfort of your own home.
• No prior experience: We provide all the training and support you need.
• Competitive pay: Earn between $25 and $45 per hour, depending on the project.
• Flexible schedule: Choose 15–25 hours per week that fit your lifestyle.
• Weekly payouts: Receive direct deposit every Wednesday.
• Keep the product: In many cases, you’ll be able to keep the items you test.

Key Responsibilities

As an In‑Home Usage Tester for brighthush, you’ll play a pivotal role in shaping the next generation of consumer products. Your day‑to‑day tasks will include:

• Documenting experiences: Capture screenshots, audio recordings, videos, and written journal entries as instructed in the daily test schedule.
• Product stewardship: Handle each item with care, ensuring it remains in pristine condition throughout the testing period.
• Following detailed instructions: Adhere strictly to the test protocol, which may involve unpacking, reading manuals, using the product for a specified duration, and completing online feedback forms.
• Utilizing brighthush’s Mobile In‑Home Use Test Technology: When required, use our proprietary smartphone app to record real‑time, point‑of‑emotion insights.
• Engaging in private chat rooms: Participate in moderated discussions hosted by partner market research firms to share your thoughts and answer follow‑up questions.
• Submitting reviews: Provide written or video reviews as requested, ensuring clarity, honesty, and constructive feedback.

Essential Qualifications

We’re looking for individuals who can thrive in a self‑directed, detail‑oriented environment. The following qualities are essential:

• Strong attention to detail: Ability to follow complex instructions and record observations accurately.
• Curiosity and honesty: A genuine interest in product design and a commitment to providing truthful feedback.
• Reliable communication: Clear written and verbal communication skills to interact with our research partners.
• Technical proficiency: Comfortable using a computer, reliable internet connection, and a digital camera or smartphone capable of taking high‑quality photos.
• Age requirement: Must be 18 years or older.
• Availability: Capable of committing to 15–25 hours per Apply for this job