Remote Customer Retention Specialist – Brighthush Agent Team Member – Insurance & Client Loyalty Expert

Job Overview

Are you passionate about building lasting relationships with customers and thrive in a fast‑moving, client‑centric environment? brighthush, a leading independent insurance agency, is seeking a dedicated Remote Customer Retention Specialist to join our dynamic Agent Team. This full‑time role offers the flexibility of working from anywhere in the United States while staying connected to a supportive, growth‑oriented culture that values every team member’s contribution.

About brighthush

brighthush is more than an insurance provider; we are a community of professionals committed to safeguarding the futures of families and businesses across the nation. With a focus on personalized service, innovative technology, and a culture that celebrates collaboration, we empower our agents and support staff to deliver exceptional value to our clients. Our independent contractor model gives employees the freedom to shape their careers while enjoying the stability and resources of a well‑established organization.

Key Responsibilities

• Serve as the primary point of contact for policyholders, delivering accurate, timely information about coverage, billing, and policy changes.
• Conduct proactive policy reviews to identify coverage gaps, recommend enhancements, and ensure clients’ needs are fully met.
• Resolve service inquiries with patience, professionalism, and a customer‑first mindset, turning potential issues into opportunities for loyalty.
• Maintain meticulous, up‑to‑date records in the agency’s CRM system, ensuring data integrity and compliance with regulatory standards.
• Follow up consistently on open items, ensuring that every client interaction ends with a clear next step and a positive experience.
• Collaborate with agents, underwriting, and billing teams to streamline processes and enhance the overall customer journey.
• Participate in ongoing training and coaching sessions to refine product knowledge, communication skills, and sales techniques.
• Adhere to Minnesota (Central Time) business hours, ensuring coverage during peak client interaction periods.

Essential Qualifications

• Minimum of two years’ experience working within a brighthush independent contractor agent environment.
• Active Property & Casualty and Life/Health licenses; unlicensed candidates will not be considered.
• Exceptional verbal communication skills, with an engaging phone manner that conveys confidence and empathy.
• Self‑motivated drive to maintain consistent outreach, even without direct supervision.
• Reliable, high‑speed internet connection and a dedicated, distraction‑free home office setup.
• Strong organizational skills and the ability to manage multiple client interactions simultaneously.
• Positive, collaborative attitude with a willingness to accept coaching and feedback.

Preferred Qualifications

• Experience in a customer retention or client success role within the insurance industry.
• Proficiency with CRM platforms (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
• Knowledge of Minnesota insurance regulations and compliance requirements.
• Prior exposure to remote work environments and familiarity with virtual collaboration tools.
• Demonstrated ability to exceed performance metrics and achieve commission targets.

Skills & Competencies

• Customer‑Centric Mindset: A genuine desire to help clients protect what matters most.
• Problem‑Solving: Ability to diagnose issues quickly and propose effective solutions.
• Communication: Clear, concise, and persuasive verbal and written communication.
• Time Management: Prioritizing tasks to meet deadlines while maintaining high service quality.
• Adaptability: Thriving in a dynamic environment with evolving products and client needs.
• Team Collaboration: Working seamlessly with agents, underwriters, and support staff.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. We offer:

• Structured onboarding and continuous coaching to accelerate your expertise.
• Access to a comprehensive library of industry resources, webinars, and certification programs.
• Clear advancement pathways—from Customer Retention Specialist to Senior Retention Lead, and beyond into leadership roles.
• Cross‑functional exposure, allowing you to gain insights into underwriting, sales, and product development.
• Mentorship from seasoned agents who have successfully navigated the brighthush career ladder.

Work Environment & Culture

Our remote‑first approach means you can work from anywhere in the U.S., provided you maintain Minnesota (Central Time) business hours. Despite the distance, we foster a vibrant, inclusive culture through:

• Weekly virtual team huddles and quarterly all‑hands meetings.
• Regular recognition programs celebrating individual and team achievements.
• Open communication channels, including Slack, Teams, and dedicated support lines.
• A commitment to work‑life balance, with flexible scheduling and generous paid time off.
• Community outreach initiatives that allow employees to give back and strengthen local ties.

Compensation & Benefits

We offer a competitive total compensation package that rewards performance and dedication:

• Base Salary: $40,000 – $60,000 per year, commensurate with experience and licensing.
• Performance‑Based Commission: Uncapped earnings potential for high performers.
• Retirement Plan: SIMPLE IRA with employer match to secure your future.
• Health Coverage: Comprehensive medical, dental, and vision plans.
• Life & Disability Insurance: Protecting you and your loved ones.
• Paid Time Off: Vacation, sick, and personal days, plus paid company holidays.
• Additional perks such as technology stipends, wellness programs, and professional development allowances.

How to Apply

Ready to elevate your career and make a real difference for clients across the country? Click the link below to submit your application and join the brighthush family.

Apply to this Job

We look forward to discovering how your passion for customer service and expertise in insurance can help us continue to build lasting relationships with our clients. Join brighthush today and become a key driver of client loyalty and business growth.