Dynamic Customer Service Representative – Propane & Energy Solutions – Brighthush

About Brighthush

For more than six decades, brighthush has been a pillar of the Midwest’s energy landscape. As a family‑owned propane provider, we blend the reliability of a seasoned industry leader with the warmth of a small‑town community. With over 60 strategically located offices across Minnesota, Wisconsin, Illinois, Michigan, North Dakota, and South Dakota, we deliver clean, efficient energy solutions that keep homes, businesses, and farms running smoothly. Our employees are not just staff; they are neighbors, friends, and trusted partners in the communities we serve.

At brighthush, we believe that exceptional customer service is the cornerstone of our success. We’re looking for an energetic, people‑centric professional who can embody our brand’s commitment to quality, safety, and community engagement. If you thrive in a collaborative environment, enjoy solving problems on the fly, and are passionate about making a tangible difference in people’s daily lives, we want to hear from you.

Key Responsibilities

• Customer Interaction: Serve customers through walk‑in visits, phone calls, and email inquiries with professionalism and empathy.
• Order Management: Collaborate closely with the Branch Manager to schedule service work, ensuring timely delivery of propane cylinders and related products.
• Sales & Billing: Close inbound and outbound sales, process payments, and manage account reconciliations for cash and credit card transactions.
• Data Integrity: Maintain accurate customer data records, product inventories, and vendor invoices using Microsoft Word, Excel, and web‑based propane industry applications.
• Compliance & Reporting: Adhere to company policies, state, federal, and local regulations; prepare weekly and monthly reports with strict attention to deadlines.
• Logistics & Operations: Handle branch mail, coordinate trips to the post office, and perform daily bank deposits.
• Supply Management: Monitor office supplies, place orders, and ensure that all materials are available for smooth branch operations.
• Customer Retention: Implement strategies to reinforce customer loyalty and drive growth within the regional market.
• Physical Requirements: Lift up to 30 pounds to assist customers with cylinder fills; occasional travel within the regional area may be required.

Essential Qualifications

• Proven experience in customer service, preferably in a retail or energy‑related environment.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Word and Excel; ability to learn web‑based applications quickly.
• Strong data entry and record‑keeping abilities.
• Basic understanding of propane industry terminology (work orders, shipping papers, product labels, invoices).
• Ability to work independently while maintaining a collaborative team spirit.
• Valid driver’s license and reliable transportation for branch mail and occasional travel.

Preferred Qualifications

• Prior experience in sales or billing within the propane or energy sector.
• Knowledge of safety protocols and regulatory compliance for propane handling.
• Experience with customer relationship management (CRM) systems.
• Fluency in a second language spoken by the local community.
• Demonstrated ability to propose process improvements and implement them in partnership with management.

Key Skills & Competencies

• Customer‑Centric Mindset: Ability to anticipate needs, resolve issues, and build lasting relationships.
• Attention to Detail: Accuracy in data entry, billing, and compliance documentation.
• Multitasking: Seamlessly manage walk‑in, phone, and email interactions while handling administrative duties.
• Problem‑Solving: Quick thinking to address customer concerns and operational challenges.
• Team Collaboration: Work effectively with branch managers, colleagues, and home office staff.
• Adaptability: Thrive in a dynamic environment with evolving processes and technologies.
• Integrity & Professionalism: Uphold company values and regulatory standards in every interaction.

Career Growth & Learning Opportunities

At brighthush, we invest in our people. As a Customer Service Representative, you’ll gain exposure to:

• Branch operations and logistics, providing a foundation for future roles in operations management.
• Sales and account management, opening pathways to sales leadership positions.
• Safety and regulatory training, essential for careers in compliance or safety oversight.
• Cross‑functional projects that enhance your project management and analytical skills.

We offer structured mentorship programs, on‑the‑job training, and access to industry conferences and certifications. Whether you aspire to become a Branch Manager, a Safety Officer, or a regional Sales Director, brighthush provides the roadmap and support to get you there.

Work Environment & Company Culture

Our branches are more than workplaces; they are community hubs. Employees live in the neighborhoods they serve, fostering genuine connections with customers. The culture at brighthush is defined by:

• Team Spirit: A collaborative atmosphere where every voice is heard.
• Respect & Inclusion: A commitment to diversity, equity, and belonging.
• Work‑Life Balance: Flexible scheduling options and supportive policies.
• Community Engagement: Volunteer opportunities and sponsorship of local events.
• Recognition & Rewards: Performance bonuses, employee of the month, and annual appreciation events.

Compensation & Benefits

While the base hourly wage is competitive, brighthush offers a comprehensive benefits package designed to support you and your family:

• Health, dental, and vision insurance plans.
• Paid vacation and sick leave.
• Retirement savings plan with company match.
• Employee assistance programs and wellness resources.
• Performance‑based bonuses and incentive programs.
• Employee discounts on propane purchases and related services.

Why Join Brighthush?

When you become part of the brighthush family, you gain more than a job—you join a mission to keep communities powered safely and sustainably. You’ll work in a supportive environment that values your growth, rewards your dedication, and celebrates your successes. If you’re ready to bring your customer‑service expertise to a company that cares about people, places, and the planet, we invite you to apply today.

Ready to ignite your career? Submit your application now and become a vital part of the brighthush team that fuels the Midwest’s homes, businesses, and hearts.