Remote Customer Service Advisor – Health Insurance Support – Indiana Residents – Full-Time Early Career Opportunity at brighthush
About brighthush and the Opportunity
Welcome to brighthush, a forward‑thinking health‑insurance partner that is redefining how people access and understand their benefits. We are on a mission to make health coverage simple, transparent, and empowering for every individual. Our team is built on curiosity, empathy, and a relentless drive to solve complex problems with elegant solutions.
As a Remote Customer Service Advisor, you will be the first point of contact for customers, healthcare providers, and beneficiaries across Indiana. You’ll help them navigate benefits, eligibility, payments, and quality‑of‑care questions—all while working from the comfort of your own home. This full‑time, early‑career role is designed for people who thrive in a structured contact‑center environment and are eager to grow their skills in a supportive, collaborative setting.
Key Responsibilities
In this role, you will:
- Handle inbound and outbound communications via phone, email, and chat, providing accurate, timely information about health‑insurance benefits.
- Listen actively, empathize, and assess each customer’s situation to determine the best next steps.
- Navigate multiple computer systems and resources to resolve inquiries, ensuring compliance with company policies and regulatory requirements.
- Document every interaction in our tracking system, maintaining high data integrity and audit readiness.
- Escalate complex or sensitive issues to the appropriate team members, ensuring a seamless hand‑off and resolution.
- Create status updates and service‑recovery communications that keep customers informed and satisfied.
- Maintain a calm, professional demeanor during emotionally demanding conversations, demonstrating patience and resilience.
- Adhere to scheduled shifts and call‑volume expectations, contributing to a consistent and reliable service experience.
Essential Qualifications
We’re looking for candidates who bring:
- High school diploma or equivalent.
- Minimum of 2 years of customer‑service experience in a call‑center, retail, hospitality, or similar role.
- Strong verbal and written communication skills, with the ability to articulate complex information clearly.
- Basic math proficiency for handling payment‑related inquiries.
- Excellent listening, organization, multitasking, and time‑management skills.
- Proficiency with Microsoft Office and basic computer literacy.
- Typing speed of at least 30 words per minute (you can test yourself here).
- Ability to pass a pre‑employment background check and drug screen.
- Reliable attendance and adherence to a set schedule (shifts are assigned based on performance metrics).
- Availability during operating hours: Monday‑Friday, 8 a.m.‑9 p.m. Eastern / 7 a.m.‑8 p.m. Central / 6 a.m.‑7 p.m. Mountain / 5 a.m.‑6 p.m. Pacific. Possible weekend shifts from October through March.
Preferred Qualifications
While not required, the following experience will set you apart:
- Knowledge of medical claims reimbursements or billing processes.
- Familiarity with health‑insurance terminology and policy structures.
- Understanding of healthcare regulations, certificates, riders, and benefit details.
- Experience with customer‑service best practices and quality‑assurance metrics.
Skills & Competencies for Success
To thrive at brighthush, you’ll need:
- Empathy and emotional intelligence to connect with customers from diverse backgrounds.
- Problem‑solving mindset, able to evaluate situations and recommend appropriate solutions.
- Adaptability to handle changing priorities and evolving processes.
- Strong attention to detail, ensuring accurate documentation and compliance.
- Team collaboration, sharing insights and best practices with peers.
- Self‑motivation and resilience, maintaining a positive attitude even during repetitive tasks.
Career Growth & Learning Opportunities
At brighthush, we believe in investing in our people. As a Customer Service Advisor, you will:
- Participate in a structured Leadership Development Program that can lead to supervisory or managerial roles.
- Access ongoing training modules covering product knowledge, compliance, and soft‑skill development.
- Earn certifications in health‑insurance processes and customer‑experience excellence.
- Benefit from mentorship programs that pair you with seasoned advisors.
- Enjoy clear career pathways, with opportunities to transition into roles such as Claims Specialist, Quality Analyst, or Customer Experience Manager.
Work Environment & Culture at brighthush
Our remote work culture is built on trust, flexibility, and community. You’ll enjoy:
- A supportive team environment with experienced coworkers ready to share knowledge.
- Regular virtual team huddles and social events to foster connection.
- Access to a dedicated remote‑work support team that helps you set up your home office.
- A culture that values work‑life balance, encouraging you to maintain healthy boundaries.
- A commitment to diversity, equity, and inclusion—brighthush is an equal‑opportunity employer.
Compensation, Perks, and Benefits
We offer a competitive compensation package that goes beyond base pay:
- Base Pay: Starting at $14 per hour, with opportunities for performance‑based increases.
- Paid Time Off: Generous PTO, holidays, and sick leave.
- Health & Wellness: Medical, dental, and vision coverage; 24/7 telehealth access via Teladoc; nurse help desk; wellness programs with rewards for annual check‑ups.
- Financial Benefits: 401(k) with company match, Flexible Spending Account (FSA), life insurance, and disability coverage.
- Additional Support: Programs to quit tobacco use, manage chronic conditions, and guidance for family, financial, and estate planning.
- Access to a comprehensive benefits portal for easy enrollment and management.
Remote Work Requirements
To succeed in a remote role, you’ll need:
- Residency in Indiana.
- A quiet, distraction‑free workspace.
- High‑speed, wired internet connection (cable or fiber). Wireless, 5G, and satellite internet are not supported.
- Physical connection of your computer to the modem/router via an Ethernet cable (brighthush will provide a six‑foot cable; if you need a longer one, you’ll supply it).
- Reliable power supply and backup options for uninterrupted service.