Senior Customer Success & Account Manager – Driving Growth, Onboarding, and Data Integrity for Brighthush’s Innovative FoodTech Platform

Introduction

At brighthush, we’re redefining the way restaurants connect with their guests through data‑driven, allergen‑compliant digital menus. Our mission is simple yet powerful: empower every dining experience with accurate, engaging, and compliant menu information that delights guests and supports operators’ bottom lines. As a Customer Success & Account Manager, you’ll be the linchpin between our cutting‑edge platform and the restaurants that rely on it. You’ll own the entire customer journey—from the moment a contract is signed to the ongoing evolution of a menu—and ensure that every ingredient, recipe, and allergen label is flawless, every training session is impactful, and every account grows in value.

Why Brighthush?

Brighthush is more than a SaaS company; it’s a movement toward safer, more transparent dining. We partner with restaurants of all sizes—from boutique cafés to multi‑location chains—to deliver:

• Real‑time allergen and nutrition data that meets the highest compliance standards.
• Seamless integration with POS, website, and third‑party ordering platforms.
• Data‑driven insights that help operators optimize menu performance and guest satisfaction.

Our culture is built on curiosity, collaboration, and a relentless focus on customer impact. We celebrate small wins, learn from challenges, and continuously iterate on our processes to deliver the best possible experience for both our clients and our team.

Key Responsibilities

As the primary point of contact for our clients, you will:

• Own the Onboarding Journey – From sales handoff to go‑live, manage every step of the launch, ensuring data accuracy, timely delivery, and client clarity.
• Collaborate with Dietitians – Work closely with our registered dietitians to verify menu, recipe, and ingredient data, resolving discrepancies and ensuring allergen compliance.
• Deploy Live Menus – Coordinate the rollout of menus across in‑venue displays, client websites, and ordering channels, guaranteeing a smooth transition for staff and guests.
• Conduct Remote Training – Lead live training sessions for managers and staff, develop reusable training materials, and implement a train‑the‑trainer model to enable self‑service onboarding.
• Serve as the Single Point of Contact for Menu Changes – Manage all updates—LTOs, ingredient swaps, seasonal menus, new locations—ensuring they are verified and reflected accurately on the platform.
• Generate Insightful Reports – Build and deliver regular usage, engagement, and coverage reports that help operators understand and optimize their digital menu performance.
• Maintain Consistent Check‑Ins – Schedule and conduct regular cadence calls, track progress in HubSpot, and proactively identify and mitigate risks such as data staleness or low adoption.
• Drive Growth Opportunities – Identify and discuss opportunities for expansion into our nutrition and ordering integration offerings, contributing to renewals and upsells.
• Build Playbooks and Best Practices – Document onboarding, training, and account review processes, setting standards that scale across the organization.
• Champion Client Success Stories – Turn satisfied accounts into references, case studies, and referrals that showcase the value of brighthush’s platform.

Essential Qualifications

• Experience – 2–5+ years in customer success, account management, implementation, or B2B SaaS roles, preferably within the restaurant or hospitality industry.
• Detail Orientation – A meticulous eye for data accuracy, especially around ingredient lists, allergen tags, and menu variations. You should be able to spot subtle inconsistencies that could have serious implications.
• Communication Skills – Fluent, confident English (written and spoken). You’ll be delivering training to managers and communicating with senior executives.
• Availability – Full overlap with U.S. Central and Eastern business hours (CST/EST) to support real‑time collaboration.
• Organizational Acumen – Ability to manage multiple multi‑location onboardings simultaneously without losing focus.
• Technical Proficiency – Advanced skills in spreadsheets, CRM systems (HubSpot preferred), and rapid adoption of new software tools.
• Home Office Setup – Dedicated, quiet workspace with high‑speed internet and a clear headset for video calls.

Preferred Qualifications

• Direct experience in restaurant operations, hospitality, or food‑service support.
• Familiarity with back‑of‑house systems such as CrunchTime, Restaurant365, MarginEdge, Craftable, or Meez.
• Experience supporting U.S. accounts remotely from international locations (e.g., Latin America, South Africa).
• Knowledge of allergen compliance, food safety, or nutrition data standards.
• Background in an early‑stage company where you helped build processes from scratch.

Core Skills & Competencies

• Customer‑centric mindset with a passion for solving complex problems.
• Strong analytical skills to interpret data, identify trends, and recommend actionable insights.
• Project management expertise – planning, executing, and delivering on multiple initiatives.
• Adaptability – thriving in a fast‑paced, evolving environment.
• Collaboration – working cross‑functionally with product, engineering, dietitians, and sales.
• Proactive communication – keeping stakeholders informed and expectations aligned.

Career Growth & Learning Opportunities

At brighthush, your career path is designed to evolve with your ambitions:

• Leadership Development – As you demonstrate ownership and impact, you’ll be considered for senior account management or team lead roles.
• Product Expertise – Deepen your knowledge of our platform’s technical and nutritional features, positioning you as a subject‑matter expert.
• Cross‑Functional Projects – Participate in product roadmap discussions, data‑science initiatives, and industry partnership programs.
• Continuous Learning – Access to industry conferences, certification programs, and internal knowledge‑sharing sessions.

Work Environment & Culture

Brighthush is a fully remote, high‑trust organization that values:

• Flexibility – Work from anywhere while aligning with U.S. business hours.
• Collaboration – Regular virtual team huddles, cross‑departmental projects, and an open‑door communication style.
• Innovation – A culture that encourages experimentation, rapid iteration, and data‑driven decision making.
• Impact – Every task directly influences the safety, satisfaction, and profitability of our restaurant partners.

Compensation, Perks & Benefits

While specific figures vary by role and experience, brighthush offers a competitive total‑reward package that includes:

• Base salary commensurate with market rates for senior customer success roles.
• Performance‑based bonuses tied to client satisfaction, renewal rates, and expansion metrics.
• Health, dental, and vision insurance (for eligible employees).
• Flexible paid time off and a generous holiday schedule.
• Professional development budget for courses, certifications, and conferences.
• Equity or stock‑option opportunities for long‑term employees.
• Wellness stipend and access to virtual fitness classes.

Ready to Join Brighthush?

If you’re a detail‑oriented, customer‑obsessed professional who thrives on solving complex data challenges and driving measurable growth, we want to hear from you. Bring your passion for food, technology, and service excellence to a team that’s shaping the future of dining. Apply today and become the trusted partner that restaurants rely on to deliver safe, accurate, and engaging menu experiences.