Remote Customer Service Advisor – Health Insurance Support Specialist (Indiana Residents) – Full‑Time Early Career Opportunity with brighthush, Empowering Health Coverage Solutions

Welcome to brighthush – Where Health Coverage Meets Compassion

At brighthush, we’re not just a health‑insurance partner; we’re a movement dedicated to transforming the way people experience healthcare. By blending cutting‑edge technology with a human‑centered approach, we simplify benefits, demystify coverage, and empower every individual to make informed health decisions. Whether you’re a seasoned professional or just starting your career, brighthush offers a dynamic environment where curiosity, empathy, and innovation thrive.

Why This Role Matters

As a Remote Customer Service Advisor, you will be the frontline voice that connects customers, providers, and beneficiaries across Indiana. Your expertise will guide them through complex benefit questions, eligibility checks, payment inquiries, and quality‑of‑care concerns—all from the comfort of your own home. This full‑time, early‑career position is designed for people who excel in structured contact‑center settings and are eager to grow their skills in a supportive, collaborative environment.

Key Responsibilities

In this role, you will:

• Serve as the first point of contact for inbound and outbound communications via phone, email, and chat, delivering accurate, timely information about health‑insurance benefits.
• Practice active listening, empathy, and thorough assessment to determine the best next steps for each customer’s unique situation.
• Navigate multiple computer systems and resources—such as our CRM, policy databases, and compliance portals—to resolve inquiries efficiently.
• Document every interaction in our tracking system, maintaining high data integrity and audit readiness.
• Escalate complex or sensitive issues to the appropriate team members, ensuring a seamless hand‑off and resolution.
• Create status updates and service‑recovery communications that keep customers informed and satisfied.
• Maintain a calm, professional demeanor during emotionally demanding conversations, demonstrating patience and resilience.
• Adhere to scheduled shifts and call‑volume expectations, contributing to a consistent and reliable service experience.
• Participate in continuous improvement initiatives, sharing insights and best practices to elevate overall team performance.

Essential Qualifications

We’re looking for candidates who bring:

• High school diploma or equivalent.
• Minimum of 2 years of customer‑service experience in a call‑center, retail, hospitality, or similar role.
• Strong verbal and written communication skills, with the ability to articulate complex information clearly.
• Basic math proficiency for handling payment‑related inquiries.
• Excellent listening, organization, multitasking, and time‑management skills.
• Proficiency with Microsoft Office and basic computer literacy.
• Typing speed of at least 30 words per minute (you can test yourself here).
• Ability to pass a pre‑employment background check and drug screen.
• Reliable attendance and adherence to a set schedule (shifts are assigned based on performance metrics).
• Availability during operating hours: Monday‑Friday, 8 a.m.‑9 p.m. Eastern / 7 a.m.‑8 p.m. Central / 6 a.m.‑7 p.m. Mountain / 5 a.m.‑6 p.m. Pacific. Possible weekend shifts from October through March.

Preferred Qualifications

While not required, the following experience will set you apart:

• Knowledge of medical claims reimbursements or billing processes.
• Familiarity with health‑insurance terminology and policy structures.
• Understanding of healthcare regulations, certificates, riders, and benefit details.
• Experience with customer‑service best practices and quality‑assurance metrics.

Skills & Competencies for Success

To thrive at brighthush, you’ll need:

• Empathy and emotional intelligence to connect with customers from diverse backgrounds.
• Problem‑solving mindset, able to evaluate situations and recommend appropriate solutions.
• Adaptability to handle changing priorities and evolving processes.
• Strong attention to detail, ensuring accurate documentation and compliance.
• Team collaboration, sharing insights and best practices with peers.
• Self‑motivation and resilience, maintaining a positive attitude even during repetitive tasks.
• Tech‑savvy mindset, comfortable learning new software and tools quickly.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Customer Service Advisor, you will:

• Participate in a structured Leadership Development Program that can lead to supervisory or managerial roles.
• Access ongoing training modules covering product knowledge, compliance, and soft‑skill development.
• Earn certifications in health‑insurance processes and customer‑experience excellence.
• Benefit from mentorship programs that pair you with seasoned advisors.
• Enjoy clear career pathways, with opportunities to transition into roles such as Claims Specialist, Quality Analyst, or Customer Experience Manager.
• Attend quarterly workshops and webinars featuring industry experts, keeping you at the forefront of health‑insurance trends.

Work Environment & Culture at brighthush

Our remote work culture is built on trust, flexibility, and community. You’ll enjoy:

• A supportive team environment with experienced coworkers ready to share knowledge.
• Regular virtual team huddles and social events to foster connection.
• Access to a dedicated remote‑work support team that helps you set up your home office.
• A culture that values work‑life balance, encouraging you to maintain healthy boundaries.
• A commitment to diversity, equity, and inclusion—brighthush is an equal‑opportunity employer.
• Recognition programs that celebrate individual and team achievements.

Compensation, Perks, and Benefits

We offer a competitive compensation package that goes beyond base pay:

• Base Pay: Starting at $14 per hour, with opportunities for performance‑based increases.
• Paid Time Off: Generous PTO, holidays, and sick leave.
• Health & Wellness: Medical, dental, and vision coverage; 24/7 telehealth access via Teladoc; nurse help desk; wellness programs with rewards for annual check‑ups.
• Financial Benefits: 401(k) with company match, Flexible Spending Account (FSA), life insurance, and disability coverage.
• Additional Support: Programs to quit tobacco use, manage chronic conditions, and guidance for family, financial, and estate planning.
• Access to a comprehensive benefits portal for easy enrollment and management.
• Employee assistance program (EAP) for confidential counseling and support.
• Discounts on health‑related products and services through our partner network.

Remote Work Requirements

To succeed in a remote role, you’ll need:

• Residency in Indiana.
• A quiet, distraction‑free workspace.
• High‑speed, wired internet connection (cable or fiber). Wireless, 5G, and satellite internet are not supported.
• Physical connection of your computer to the modem/router via an Ethernet cable (brighthush will provide a six‑foot cable; if you need a longer one, you’ll supply it).
• Reliable power supply and backup options for uninterrupted service.
• Compatible hardware: a computer with dual monitors, a headset with noise‑cancellation, and a webcam.
• Compliance with brighthush’s data security policies, including secure VPN access.

How to Apply

Ready to join a team that values your voice and invests in your growth? Click the link below to submit your application and take the first step toward a rewarding career with brighthush.