Senior Customer Success & Account Manager – Championing Growth, Seamless Onboarding, Data Integrity, and Strategic Partnerships for brighthush’s Cutting‑Edge FoodTech Platform

About brighthush

brighthush is redefining the dining experience by turning every menu into a living, breathing data asset. Our cloud‑native platform empowers restaurants—from cozy neighborhood cafés to sprawling multi‑location chains—to publish accurate, real‑time menu information that delights guests, satisfies regulatory mandates, and unlocks new revenue streams. By marrying nutrition science with state‑of‑the‑art technology, we help operators reduce food waste, increase upsell opportunities, and build trust with health‑conscious diners. In a world where consumers demand transparency and safety, brighthush is the bridge that connects culinary creativity with data‑driven confidence.

Why Join brighthush?

When you become part of brighthush, you’re not just filling a role—you’re shaping the future of dining. We offer:

• Impactful Work: Every interaction you have directly influences the safety and satisfaction of thousands of guests.
• Innovation Culture: We thrive on experimentation, rapid iteration, and data‑driven decision making.
• Growth Opportunities: Clear career paths, mentorship, and the chance to influence product direction.
• Remote Flexibility: Work from anywhere while aligning with U.S. business hours.
• Competitive Rewards: Market‑aligned salary, performance bonuses, equity, and comprehensive benefits.

Key Responsibilities

As the primary advocate for our restaurant partners, you will own the entire customer lifecycle—from acquisition to expansion—ensuring flawless data, seamless onboarding, and continuous value delivery.

Onboarding & Implementation

• Lead the Launch Process: Manage the transition from sales handoff to go‑live, coordinating data imports, menu verification, and system configuration.
• Data Accuracy Champion: Work with registered dietitians to audit ingredient lists, allergen tags, and nutrition facts, resolving discrepancies before launch.
• Live Menu Deployment: Oversee rollout across in‑venue displays, restaurant websites, and third‑party ordering channels, ensuring consistency and uptime.

Training & Enablement

• Remote Training Delivery: Conduct live sessions for managers and staff, creating reusable materials and a train‑the‑trainer framework.
• Self‑Service Resources: Build knowledge bases, video tutorials, and FAQ documents to empower clients to manage their menus independently.

Account Management & Growth

• Single Point of Contact: Handle all menu updates—LTOs, ingredient swaps, seasonal changes, new locations—ensuring they are verified and reflected accurately.
• Insightful Reporting: Generate usage, engagement, and coverage reports that help operators optimize menu performance.
• Regular Check‑Ins: Schedule cadence calls, track progress in brighthush CRM, and proactively mitigate risks such as data staleness or low adoption.
• Expansion & Upsell: Identify opportunities for nutrition modules, ordering integrations, and other value‑add services, contributing to renewals and upsells.

Process & Knowledge Management

• Playbook Development: Document onboarding, training, and account review processes, establishing standards that scale across the organization.
• Success Story Champion: Turn satisfied accounts into case studies, references, and referrals that showcase the value of brighthush’s platform.

Essential Qualifications

• Experience: 2–5+ years in customer success, account management, or implementation roles within B2B SaaS environments.
• Detail Orientation: Exceptional eye for data accuracy—especially around ingredient lists, allergen tags, and menu variations.
• Communication: Fluent, confident English (written and spoken); comfortable delivering training and presenting to senior executives.
• Availability: Full overlap with U.S. Central and Eastern business hours (CST/EST) to support real‑time collaboration.
• Organizational Acumen: Ability to manage multiple multi‑location onboardings simultaneously without losing focus.
• Technical Proficiency: Advanced skills in spreadsheets, CRM systems (brighthush preferred), and rapid adoption of new software tools.
• Home Office Setup: Dedicated, quiet workspace with high‑speed internet and a clear headset for video calls.

Preferred Qualifications

• Direct experience in restaurant operations, hospitality, or food‑service support.
• Familiarity with back‑of‑house systems such as brighthush, brighthush, brighthush, brighthush, or brighthush.
• Experience supporting U.S. accounts remotely from international locations (e.g., Latin America, South Africa).
• Knowledge of allergen compliance, food safety, or nutrition data standards.
• Background in an early‑stage company where you helped build processes from scratch.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for solving complex problems and delivering measurable value.
• Analytical Thinking: Ability to interpret data, identify trends, and recommend actionable insights.
• Project Management: Planning, executing, and delivering on multiple initiatives with tight deadlines.
• Adaptability: Thriving in a fast‑paced, evolving environment.
• Collaboration: Working cross‑functionally with product, engineering, dietitians, and sales.
• Proactive Communication: Keeping stakeholders informed and expectations aligned.

Career Growth & Learning Opportunities

At brighthush, your career path is designed to evolve with your ambitions:

• Leadership Development: Demonstrate ownership and impact to move into senior account management or team lead roles.
• Product Expertise: Deepen your knowledge of our platform’s technical and nutritional features, positioning you as a subject‑matter expert.
• Cross‑Functional Projects: Participate in product roadmap discussions, data‑science initiatives, and industry partnership programs.
• Continuous Learning: Access to industry conferences, certification programs, and internal knowledge‑sharing sessions.

Work Environment & Culture

brighthush is a fully remote, high‑trust organization that values:

• Flexibility: Work from anywhere while aligning with U.S. business hours.
• Collaboration: Regular virtual team huddles, cross‑departmental projects, and an open‑door communication style.
• Innovation: A culture that encourages experimentation, rapid iteration, and data‑driven decision making.
• Impact: Every task directly influences the safety, satisfaction, and profitability of our restaurant partners.

Compensation, Perks & Benefits

While specific figures vary by role and experience, brighthush offers a competitive total‑reward package that includes:

• Base salary commensurate with market rates for senior customer success roles.
• Performance‑based bonuses tied to client satisfaction, renewal rates, and expansion metrics.
• Health, dental, and vision insurance (for eligible employees).
• Flexible paid time off and a generous holiday schedule.
• Professional development budget for courses, certifications, and conferences.
• Equity or stock‑option opportunities for long‑term employees.
• Wellness stipend and access to virtual fitness classes.

Ready to Make a Difference?

If you’re a detail‑oriented, customer‑obsessed professional who thrives on solving complex data challenges and driving measurable growth, we want to hear from you. Bring your passion for food, technology, and service excellence to a team that’s shaping the future of dining. Apply today and become the trusted partner that restaurants rely on to deliver safe, accurate, and engaging menu experiences.