Remote Position
[Remote] Customer Service Agent, CSR, SR
🌍 Remote · United States
💼 Full-time
Note: The job is a remote job and is open to candidates in USA. DSV hires a senior customer service agent in its Solutions division to maintain customer service and satisfaction. The role resolves shipment-related issues and coordinates with customers, management, and warehouse personnel to support freight movement.
Responsibilities
- Assist customers with requests and requirements pertaining to pick-up and deliveries, tracing shipments, POD information
- Interact with management and warehouse personnel to establish service criteria and meet customer requirements
- Follow up with customers and other departments to resolve invoice problems and discrepancies
- Communicate with customers, coworkers, and other departments to facilitate the movement of freight and associated paperwork that require special handling
- Accurately input into and retrieve information from the system
- Audit air bills for completeness and accuracy
- Reconcile driver pickup and delivery manifests
- Read, decode, and decipher freight coding in order to expedite freight movement and tracking process
- Record damaged shipments and misrouted freight on applicable reports
Skills
- Proficient with Windows OS, Word, and Excel
- Must be able to type 45 WPM
- Good interpersonal skills required
- High school diploma or equivalent required
- Generally, prefer 3-6 years of experience
Company Overview