Remote Customer Service Agent – Inbound & Outbound Support for Transportation Solutions at brighthush

About brighthush

At brighthush, we’re redefining the way people move. Our mission is to connect travelers with reliable, affordable, and sustainable transportation options across the United States. With a culture rooted in innovation, empathy, and continuous improvement, we empower our team members to deliver exceptional service that keeps our customers moving forward. Whether you’re a seasoned customer support professional or just starting your career, brighthush offers a dynamic, inclusive environment where your voice matters and your growth is a priority.

Why Join brighthush?

• Fully Remote Flexibility: Work from anywhere in the U.S. and choose between part‑time or full‑time schedules that fit your lifestyle.
• Competitive Compensation: Earn a base salary that reflects your experience, with performance bonuses and incentive programs.
• Comprehensive Benefits: Medical, dental, and vision coverage, a 401(k) plan with company match, paid time off, and a generous holiday schedule.
• Career Growth: Structured career paths, mentorship programs, and access to industry‑leading training resources.
• Inclusive Culture: A supportive community that celebrates diversity, promotes work‑life balance, and encourages innovation.

Key Responsibilities

As a Remote Customer Service Agent at brighthush, you’ll be the frontline advocate for our customers, ensuring every interaction is positive, efficient, and solution‑oriented. Your day‑to‑day tasks will include:

• Handling inbound calls and emails from customers seeking transportation assistance, providing clear and accurate information.
• Initiating outbound service calls to confirm reservations, resolve issues, or upsell additional services.
• Assessing each customer’s transportation needs—whether they’re booking a ride, arranging a shuttle, or requiring special accommodations.
• Using our proprietary software suite to log customer interactions, update booking details, and track service requests.
• Troubleshooting and problem‑solving situations that fall outside standard procedures, escalating when necessary.
• Collaborating with transportation providers, internal teams, and other stakeholders to ensure seamless service delivery.
• Staying current on product knowledge, industry trends, and regulatory changes to become a trusted subject‑matter expert.
• Maintaining high quality metrics—average handle time, first‑contact resolution, customer satisfaction scores—while meeting or exceeding daily targets.

Essential Qualifications

• High school diploma or equivalent; associate’s or bachelor’s degree preferred.
• Minimum of 1 year of customer service experience, preferably in a call center or transportation industry.
• Strong verbal and written communication skills in English; additional languages are a plus.
• Proficiency with CRM systems, data entry, and Microsoft Office Suite.
• Self‑motivated, detail‑oriented, and able to work independently in a remote setting.
• Reliable high‑speed internet connection and a quiet workspace that meets our technical requirements.
• Availability to work flexible hours, including evenings, weekends, and holidays as needed.

Preferred Qualifications

• Experience with transportation booking platforms or logistics software.
• Knowledge of U.S. transportation regulations and compliance standards.
• Previous remote work experience with a proven track record of meeting performance metrics.
• Strong problem‑solving skills and the ability to think on your feet.
• Passion for sustainability and a desire to promote eco‑friendly travel options.

Core Skills & Competencies

• Customer‑Centric Mindset: Empathy, patience, and a genuine desire to help.
• Technical Proficiency: Comfortable navigating multiple software applications simultaneously.
• Time Management: Ability to juggle multiple tasks while maintaining accuracy.
• Adaptability: Thrive in a fast‑changing environment and embrace continuous learning.
• Team Collaboration: Communicate effectively with remote teammates and cross‑functional partners.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Customer Service Agent, you’ll have access to:

• Onboarding programs that cover product knowledge, customer service best practices, and company culture.
• Monthly skill‑building workshops—ranging from advanced communication techniques to data analytics.
• Mentorship pairings with senior agents and managers to guide your professional development.
• Clear promotion pathways to roles such as Senior Agent, Team Lead, or Customer Experience Manager.
• Cross‑departmental projects that allow you to broaden your skill set and contribute to strategic initiatives.

Work Environment & Culture

Working remotely from brighthush means you’ll enjoy:

• Flexible scheduling that respects your personal commitments.
• Regular virtual team huddles, social events, and wellness challenges.
• A culture that values transparency, open communication, and mutual respect.
• Access to a digital resource hub with training videos, FAQs, and peer‑support forums.
• Recognition programs that celebrate achievements, milestones, and innovative ideas.

Compensation & Benefits

While specific figures vary by role and experience, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with industry standards.
• Performance‑based bonuses tied to customer satisfaction and productivity metrics.
• Health, dental, and vision insurance plans with a generous employer contribution.
• 401(k) retirement plan with company match up to 4% of your salary.
• Paid time off (PTO) and paid holidays.
• Professional development stipend and access to online learning platforms.
• Employee assistance program and mental health resources.

How to Apply

If you’re ready to join a forward‑thinking, customer‑focused team and help people get where they need to go, we’d love to hear from you. Submit your application through our careers portal or click the link below to start your journey with brighthush.

Apply to brighthush Today

Join brighthush – Where Your Voice Drives Movement

At brighthush, every call, every interaction, and every solution contributes to a larger mission: making transportation accessible, reliable, and sustainable for everyone. If you’re passionate about customer service, thrive in a remote environment, and want to grow your career while making a real impact, this is the place for you. Apply now and become part of a team that’s moving the world forward—one customer at a time.