Remote Customer Service Agent – Inbound & Outbound Support, Transportation Solutions, Full‑Time & Part‑Time Opportunities

About brighthush and the Transportation Industry

brighthush is a trailblazer in the logistics and transportation sector, connecting businesses and consumers with reliable, efficient, and innovative freight solutions. Our mission is to streamline the movement of goods across the United States, ensuring that every shipment arrives on time, in perfect condition, and with a customer experience that sets new industry standards. We operate in a fast‑paced environment where technology, data, and human expertise converge to solve complex supply‑chain challenges.

As the world becomes increasingly interconnected, the demand for seamless transportation services continues to grow. At brighthush, we are at the forefront of this evolution, leveraging cutting‑edge software platforms, real‑time analytics, and a dedicated workforce to deliver unmatched service. Our culture is built on collaboration, continuous improvement, and a relentless focus on customer satisfaction.

Position Overview

We are seeking a highly motivated, customer‑centric Remote Customer Service Agent to join our dynamic team. In this role, you will be the first point of contact for our clients, transportation providers, and internal stakeholders. Whether you are answering inbound inquiries or making outbound calls, you will play a pivotal role in ensuring that every interaction reflects brighthush’s commitment to excellence.

Key highlights of the role:

• Fully remote work – work from anywhere in the United States.
• Flexible scheduling – part‑time and full‑time opportunities available.
• Competitive compensation, comprehensive benefits, and generous paid time off.
• Opportunity to become a subject‑matter expert in transportation logistics.

Key Responsibilities

• Inbound Call Management: Receive and handle a high volume of inbound calls from customers, freight shippers, and carrier partners. Provide accurate information, resolve issues, and guide callers through our service processes.
• Outbound Service Calls: Proactively reach out to clients and carriers to confirm shipment details, resolve pending issues, and gather feedback to improve service quality.
• Transportation Needs Assessment: Evaluate each customer’s unique shipping requirements, recommend appropriate transportation solutions, and ensure optimal routing and cost efficiency.
• Data Entry & System Updates: Accurately input customer information, shipment details, and call notes into our proprietary software platforms. Maintain data integrity and adhere to data privacy standards.
• Problem Solving & Escalation: Diagnose and troubleshoot issues that fall outside standard procedures. Escalate complex problems to the appropriate internal teams while keeping the customer informed.
• Knowledge Development: Continuously learn about new products, services, and industry regulations. Share insights with teammates to elevate overall team performance.
• Performance Metrics: Meet or exceed key performance indicators (KPIs) such as average handle time, first‑contact resolution, and customer satisfaction scores.
• Collaboration: Work closely with sales, operations, and technical support teams to ensure a seamless customer journey from inquiry to delivery.

Essential Qualifications

• High school diploma or equivalent; associate’s or bachelor’s degree preferred.
• Minimum of 1 year of experience in a customer service or call center environment.
• Strong verbal and written communication skills in English.
• Proficiency with computer systems, CRM software, and Microsoft Office Suite.
• Excellent problem‑solving skills and the ability to think on your feet.
• Self‑motivated, organized, and able to manage multiple tasks simultaneously.
• Reliable high‑speed internet connection and a quiet workspace suitable for remote work.
• Availability to work flexible hours, including evenings and weekends as needed.

Preferred Qualifications

• Experience in the logistics, freight, or transportation industry.
• Knowledge of transportation management systems (TMS) or freight brokerage platforms.
• Previous experience handling outbound sales or service calls.
• Multilingual abilities – Spanish, French, or other languages are a plus.
• Certification in customer service or related fields.

Key Skills & Competencies

• Customer‑First Mindset: Passion for delivering exceptional service and turning challenges into opportunities.
• Technical Proficiency: Comfortable navigating multiple software applications and troubleshooting basic technical issues.
• Analytical Thinking: Ability to interpret data, identify trends, and recommend actionable improvements.
• Time Management: Efficiently prioritize tasks to meet deadlines and maintain high productivity.
• Team Collaboration: Strong interpersonal skills to work effectively with cross‑functional teams.
• Adaptability: Thrive in a fast‑changing environment and quickly learn new processes.
• Attention to Detail: Ensure accuracy in data entry and documentation.

Career Growth & Learning Opportunities

• Structured onboarding program with comprehensive training modules.
• Regular coaching sessions and performance reviews to guide professional development.
• Clear career ladder – opportunities to advance to Senior Customer Service Agent, Team Lead, or Operations Specialist roles.
• Access to internal learning platforms, webinars, and industry conferences.
• Mentorship from experienced leaders in logistics and customer experience.
• Cross‑departmental projects that broaden skill sets and expose you to new facets of the business.

Work Environment & Company Culture

• Fully remote work model – no commute, flexible work hours.
• Inclusive, diverse, and collaborative culture that values every voice.
• Regular virtual team building events, wellness challenges, and community outreach initiatives.
• Transparent communication from leadership – monthly town halls and open Q&A sessions.
• Commitment to work‑life balance – generous paid time off and mental health resources.
• Recognition programs that celebrate achievements and milestones.

Compensation, Perks, and Benefits

• Competitive base salary with performance‑based bonuses.
• Full medical, dental, and vision coverage for employees and eligible dependents.
• 401(k) retirement plan with company match.
• Generous paid time off (PTO) policy, including vacation, sick leave, and personal days.
• Employee assistance program (EAP) for mental health and wellness support.
• Flexible work schedule to accommodate personal commitments.
• Technology stipend to equip your home office with the necessary tools.
• Opportunity to participate in profit‑sharing or equity programs.

How to Apply

Ready to join a forward‑thinking team that values innovation, customer service, and personal growth? Click the link below to submit your application and take the first step toward an exciting career with brighthush.

Apply to this job at brighthush

Why brighthush?

At brighthush, we believe that great customer service is the cornerstone of a thriving business. We invest in our people, provide them with the tools and training they need to succeed, and celebrate their achievements. If you are passionate about helping others, thrive in a fast‑moving environment, and want to be part of a company that is reshaping the logistics landscape, we want to hear from you.

Join us and become a vital part of a team that delivers more than just freight – we deliver trust, reliability, and an exceptional experience to every customer we serve.