Experienced Customer Experience Social Media Representative – Remote, Full‑Time, Customer Success & Engagement Specialist

About brighthush

At brighthush, we’re redefining the way people connect with brands in the digital age. Our mission is simple: empower businesses to create authentic, memorable experiences that resonate across every social channel. With a culture rooted in purpose, creativity, and collaboration, we bring together a diverse team of thinkers, doers, and innovators who thrive on solving real‑world problems for our clients and their audiences.

Whether you’re a seasoned social media strategist or a customer‑centric professional looking to make a tangible impact, brighthush offers a dynamic, flexible environment where your voice matters and your growth is a priority. Join us and help shape the future of customer experience—one conversation at a time.

Why This Role Matters

As a Customer Experience Social Media Representative, you’ll be the frontline ambassador for our clients’ brands. Your insights will drive strategy, your empathy will guide interactions, and your data‑driven mindset will help us continuously elevate the customer journey. Working remotely from anywhere in the U.S., you’ll enjoy the freedom of a flexible schedule while being part of a high‑impact, collaborative team.

Key Responsibilities

• Engage & Resolve: Respond to customer inquiries, comments, and messages across platforms such as Facebook, Instagram, Twitter, LinkedIn, and emerging social media channels. Provide timely, accurate, and professional responses that reflect the brand’s voice.
• Monitor & Analyze: Track sentiment, trending topics, and feedback loops. Use analytics tools to surface patterns, identify pain points, and recommend actionable improvements.
• Collaborate Cross‑Functionally: Work closely with Marketing, Product, Sales, and Support teams to ensure a unified, positive customer experience across all touchpoints.
• Survey Design & Insight: Create, distribute, and analyze customer satisfaction surveys. Translate data into clear, prioritized recommendations for product and service enhancements.
• CRM Stewardship: Maintain accurate, up‑to‑date records in our CRM system. Log interactions, follow‑ups, and outcomes to support a seamless customer journey.
• Process Improvement: Identify gaps in current workflows and propose process enhancements that increase efficiency, reduce response times, and elevate customer satisfaction.
• Thought Leadership: Stay current on industry trends, emerging social platforms, and best practices in customer experience. Share insights with the team to keep our strategies fresh and innovative.

Essential Qualifications

• Minimum of 2 years of experience in customer service, social media management, or a related field.
• Strong written and verbal communication skills, with the ability to adapt tone to different audiences.
• Proficiency with social media management tools (e.g., Hootsuite, Sprout Social, Buffer) and CRM platforms (e.g., Salesforce, HubSpot).
• Data‑driven mindset: comfortable interpreting metrics, generating reports, and making evidence‑based recommendations.
• Self‑motivated, organized, and able to manage multiple priorities in a fast‑paced, remote environment.
• Basic understanding of customer journey mapping and experience design principles.
• U.S. residency and a reliable high‑speed internet connection.

Preferred Qualifications

• Experience working in a B2B SaaS or digital marketing agency setting.
• Knowledge of advanced analytics tools (Google Analytics, Tableau, Power BI).
• Familiarity with social listening platforms (Brandwatch, Talkwalker).
• Experience creating and managing customer satisfaction surveys (SurveyMonkey, Typeform).
• Background in content creation, copywriting, or social media strategy.

Core Skills & Competencies

• Customer‑First Mindset: Passion for understanding and solving customer pain points.
• Analytical Thinking: Ability to translate data into actionable insights.
• Communication Excellence: Clear, concise, and engaging written communication.
• Collaboration & Teamwork: Comfortable working across departments and remote teams.
• Adaptability: Thrives in a dynamic environment with evolving priorities.
• Technical Proficiency: Comfortable learning new tools and platforms quickly.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Customer Experience Social Media Representative, you’ll have access to:

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Regular skill‑building workshops covering advanced analytics, social media strategy, and customer journey design.
• Clear career pathways: from Social Media Specialist to Customer Experience Lead, and beyond.
• Cross‑departmental projects that broaden your exposure to product, marketing, and sales functions.
• Annual performance reviews with actionable feedback and growth plans.

Work Environment & Company Culture

Our remote-first culture is built on trust, transparency, and a shared commitment to excellence. You’ll enjoy:

• Flexible work hours that respect your personal rhythm while meeting client needs.
• Weekly virtual coffee chats and team huddles to stay connected.
• A vibrant digital community hub where ideas flow freely.
• Access to a curated library of industry resources, podcasts, and e‑learning courses.
• Annual virtual retreats and quarterly hackathons to spark creativity.

Compensation, Perks, & Benefits

While we tailor compensation to each candidate’s experience, you can expect:

• Competitive base salary aligned with industry standards for remote customer experience roles.
• Health, dental, and vision insurance fully covered by brighthush.
• 5% 401(k) match to help you build a secure future.
• Generous paid time off (PTO) policy, including vacation, sick leave, and personal days.
• Unlimited mental health and wellness resources, including counseling and mindfulness apps.
• Monthly stipend for home office equipment and high‑speed internet.
• Annual performance bonuses and equity opportunities for high performers.

How to Apply

Ready to bring your passion for customer experience to a purpose‑driven, creative environment? Click the link below to submit your application and join the brighthush family.

Apply to this role now

Why brighthush?

We’re more than a company—we’re a movement. By joining us, you’ll:

• Be part of a mission that empowers brands to connect authentically with audiences.
• Work with a team that values curiosity, collaboration, and continuous improvement.
• Enjoy the flexibility of remote work without sacrificing the camaraderie of a close‑knit community.
• Grow your career through hands‑on experience, mentorship, and a clear advancement path.
• Benefit from a comprehensive benefits package that supports your health, wealth, and well‑being.

We can’t wait to see how you’ll help shape the future of customer experience at brighthush. Apply today and let’s create something extraordinary together.