Remote Customer Service Agent – Insurance & Asset Management Specialist – Drive AI‑Powered Customer Experience at brighthush

Welcome to brighthush – Where Innovation Meets Customer Care

At brighthush, we’re not just building an insurance platform; we’re crafting a future where protecting, maintaining, and growing your most valuable assets is as effortless as a conversation with a friend. Since our launch in 2019, we’ve empowered over 5 million customers across cars, homes, motorcycles, RVs, and more. With a blend of cutting‑edge artificial intelligence and a relentless focus on the customer, we’re redefining the entire ownership journey—from discovery and purchase to maintenance and resale.

Why Your Next Career Move Should Be Here

Joining brighthush means stepping into a role that directly shapes the next generation of customer experience. You’ll be at the frontline of trust, leveraging AI to anticipate needs, close gaps, and deliver personalized service at scale. Our remote‑first culture gives you the freedom to work from anywhere while staying connected to a high‑energy, collaborative team that values ownership, curiosity, and continuous learning.

Key Responsibilities – Your Impact in Action

As a Remote Customer Service Agent, you’ll be the voice of brighthush, ensuring every interaction feels seamless and human. Your day will include:

• Customer Advocacy & Insight: Beyond answering questions, you’ll proactively identify coverage gaps, recommend discounts, and anticipate renewal needs to enhance customer satisfaction.
• Inbound Support Excellence: Handle calls, chats, and emails from policyholders needing changes, clarifications, or assistance with policy documents.
• Product & Partner Mastery: Gain deep knowledge of our insurance partners, policy structures, and the evolving brighthush app to guide customers confidently.
• Efficient Problem Solving: Resolve inquiries swiftly, escalating only when necessary, and ensuring a smooth journey from start to finish.
• Service Processing & Documentation: Manage requests related to vehicles, drivers, lienholders, and policy documentation with meticulous attention to detail.
• Feedback Loop Champion: Capture customer insights and relay them to product teams, seeing your suggestions implemented in real time.

Essential Qualifications – What We’re Looking For

• Minimum 2 years of experience in customer service, sales, or hospitality (preferred).
• Exceptional verbal and written communication skills.
• Strong analytical and problem‑solving abilities.
• Friendly, positive attitude with a genuine desire to help others.
• Team‑oriented mindset and willingness to collaborate across departments.
• Comfortable with technology and quick to learn new tools.
• Availability for flexible hours, including evenings and weekends as needed.

Preferred Qualifications – Bonus Points

• Experience in insurance or financial services.
• Knowledge of policy structures, coverage options, and claims processes.
• Exposure to AI or data‑driven customer platforms.
• Multilingual capabilities to serve a diverse customer base.
• Prior remote work experience with strong self‑management skills.

Skills & Competencies – The Brighthush Edge

• Customer‑Centric Mindset: Passion for delivering exceptional service.
• Analytical Thinking: Ability to interpret data and identify trends.
• Adaptability: Thrives in a fast‑paced, evolving environment.
• Attention to Detail: Ensures accuracy in policy changes and documentation.
• Collaboration: Works effectively with product, engineering, and sales teams.
• Time Management: Balances multiple priorities while meeting deadlines.

Career Growth & Learning Opportunities – Your Path Forward

At brighthush, your professional development is a priority. You’ll have access to:

• Mentorship from senior leaders with experience at top fintech and insurtech firms.
• Structured learning paths in insurance, AI, and product management.
• Opportunities to transition into product, engineering, or business development roles.
• Regular hackathons, workshops, and knowledge‑sharing sessions.
• Support for obtaining your P&C license—no prior license required.

Work Environment & Culture – Where You Belong

Our culture is built on ownership, kindness, and relentless learning. We celebrate successes together, embrace challenges, and always put the customer first. Whether you’re a seasoned professional or a recent graduate, you’ll find:

• Transparent communication—no hidden agendas.
• Inclusive decision‑making—every team member’s voice is heard.
• Continuous feedback—regular check‑ins and performance reviews.
• Community engagement—volunteer events, wellness challenges, and social gatherings.

Compensation & Benefits – Rewarding Your Talent

• Hourly Wage: $19.00–$21.00, commensurate with experience.
• Equity: Stock options that grow with the company.
• Health Coverage: Medical, dental, and vision plans.
• Retirement: 401(k) plan with employer matching.
• Paid Time Off: Vacation, sick leave, and parental leave.
• Wellness: Gym memberships, mental health resources, and wellness stipends.
• Professional Development: Tuition reimbursement and conference sponsorships.
• Remote Work Package: Laptop, monitor, headset, and ergonomic accessories.

Eligibility & Application Process – Where to Apply

brighthush is currently hiring full‑time salaried employees in the following states: AZ, CA, CO, FL, GA, IL, MA, NC, NJ, NV, NY, OR, TN, TX, UT, VA, and Ontario, Canada. Full‑time hourly employees are eligible in AZ, FL, GA, NV, NY, NC, TN, TX, UT, and VA. Unfortunately, we cannot accept applications from candidates residing outside these regions at this time.

We are an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. We provide reasonable accommodations for individuals with disabilities throughout the application process. If you need assistance, please contact us at [email protected].

How to Apply – Take the First Step

Ready to join a team that’s changing the insurance landscape? Click the link below to submit your application and start your journey with brighthush.

Apply to This Job

We Can’t Wait to Meet You

At brighthush, we’re building more than a product—we’re building a community of innovators who care deeply about the people we serve. If you’re passionate about delivering world‑class customer experiences, eager to learn, and ready to grow alongside a forward‑thinking team, we want to hear from you. Apply today and help us create the future of asset management.