[Remote] Customer Service Associate

Note: The job is a remote job and is open to candidates in USA. Byram Healthcare Centers Inc. is hiring a Customer Service Associate to support patients through a high-volume inbound call center. The role involves educating patients on products and services, resolving concerns, and processing supply orders.

Responsibilities

• Review and Process orders via fax and electronic platforms
• Make outbound calls to patients and referrals as needed
• Utilize tools and resources to assist in order entry
• Use full product knowledge of Byram therapies to service patients
• Communicate effectively with patients, teammates healthcare professionals and sales team
• Consistently meet required Key Performance Indicators (KPI’s)
• Perform other duties as required

Skills

• High School Diploma or equivalent
• 1-2 years of customer service experience
• Excellent written and verbal communication skills
• Proficient with MS Office and the ability to navigate multiple platforms
• Ability to learn our brand products and therapies
• Strong customer service skills with the ability to resolve patient concerns
• Demonstrate soft skills to enhance patient experience
• Call center experience

Benefits

• Work from home after 90 days
• Medical, dental, and vision care coverage
• Paid time off plan
• 401(k) Plan
• Flexible Spending Accounts
• Basic life insurance
• Short-and long-term disability coverage
• Accident insurance
• Teammate Assistance Program
• Paid parental leave
• Domestic partner benefits
• Mental, physical, and financial well-being programs

Company Overview