Remote Customer Service Associate – Claims Support Specialist – Multi‑Location (Kansas City, Caledonia, Oklahoma City, St. Louis) – brighthush

About brighthush

brighthush is a leading provider of innovative insurance solutions that empower individuals and businesses to protect what matters most. With a legacy that dates back to 1928, brighthush has grown into a trusted partner for millions of customers across the United States, offering a full spectrum of insurance products from auto and homeowner to commercial and specialty coverage. Our mission is to deliver exceptional service, backed by cutting‑edge technology and a culture of continuous improvement.

As a global organization with over 10,000 employees, brighthush is committed to fostering an inclusive, collaborative, and growth‑oriented workplace. Whether you’re working from home or in one of our vibrant regional hubs, you’ll find a supportive environment that values innovation, integrity, and a customer‑first mindset.

Why Join brighthush?

• Fully Remote Flexibility: Work from anywhere in the United States and enjoy the freedom of a flexible schedule that supports work‑life balance.
• Competitive Compensation: Earn a base salary that reflects your experience, with performance‑based bonuses that reward your impact.
• Comprehensive Benefits: 401(k) with company match, medical, dental, vision, HSA/FSA, life insurance, paid time off, paid parental leave, and tuition assistance.
• Career Growth: Access to a robust learning ecosystem, mentorship programs, and clear career pathways that help you advance from associate to senior specialist and beyond.
• Impactful Work: Play a pivotal role in helping customers navigate the claims process, ensuring they receive timely, accurate, and compassionate support.

Key Responsibilities

As a Customer Service Associate in our Claims Contact Center, you will be the frontline advocate for our customers. Your day‑to‑day tasks will include:

• Responding to inbound telephone inquiries from policyholders, agents, and third parties regarding auto and homeowner claims.
• Initiating new claims by collecting preliminary loss information, verifying policy coverage, and documenting essential details in our claims management system.
• Providing clear, step‑by‑step explanations of the claims process, ensuring customers understand what to expect and how to proceed.
• Authorizing ancillary services such as roadside assistance, rental cars, or temporary housing when appropriate.
• Tracking and updating the status of existing claims, delivering timely information to customers and internal stakeholders.
• Maintaining meticulous, accurate records of all customer interactions, ensuring compliance with regulatory and internal standards.
• Continuously updating your knowledge through scheduled training sessions, webinars, and self‑study modules, and applying new insights to your daily workflow.

Essential Qualifications

• High School Diploma or equivalent (college coursework or a bachelor’s degree is a plus).
• Minimum of 1 year of customer service experience, preferably in a contact‑center or insurance environment.
• Strong verbal communication and active listening skills, with the ability to convey complex information in a clear, empathetic manner.
• Proficiency in written and spoken English; additional language skills are a bonus.
• Typing speed of at least 30 words per minute with 90% accuracy.
• Demonstrated accountability and ownership of tasks, with a track record of meeting or exceeding performance metrics.
• Adaptability to a fast‑paced, dynamic work environment, with the ability to juggle multiple priorities simultaneously.
• Technical aptitude: comfortable navigating multiple computer screens, systems, and communication platforms in real time.
• Basic troubleshooting skills for connectivity or software issues, ensuring minimal downtime for customers.

Preferred Qualifications

• Experience in a remote contact‑center setting, with a proven ability to maintain high productivity and engagement from a home office.
• Prior exposure to claims processing or insurance terminology.
• Familiarity with CRM or claims management software (e.g., Salesforce, Guidewire).
• Knowledge of regulatory compliance standards related to insurance claims.
• Strong analytical mindset, with the ability to interpret data and identify trends that improve customer experience.

Skills & Competencies

• Customer‑centric mindset: always putting the customer’s needs first.
• Problem‑solving: quickly diagnosing issues and proposing effective solutions.
• Time management: prioritizing tasks to meet strict turnaround times.
• Collaboration: working seamlessly with agents, underwriters, and support teams.
• Resilience: maintaining composure under pressure and handling challenging interactions with professionalism.
• Continuous learning: staying curious and proactively seeking opportunities to improve skills.

Career Growth & Learning Opportunities

At brighthush, we believe that your professional development is as important as your day‑to‑day responsibilities. As a Customer Service Associate, you will have access to:

• Structured onboarding and mentorship programs that pair you with experienced colleagues.
• Regular training sessions covering product knowledge, compliance updates, and soft‑skill development.
• Cross‑functional projects that expose you to different areas of the business, from underwriting to product development.
• Clear promotion pathways: from Associate to Senior Associate, to Team Lead, and beyond.
• Leadership development programs for high‑potential employees.

Work Environment & Culture

brighthush thrives on a culture of collaboration, transparency, and innovation. Even though this role is fully remote, you’ll feel part of a close‑knit team through:

• Weekly virtual huddles and monthly town‑hall meetings.
• Digital collaboration tools (Slack, Teams, Zoom) that keep communication fluid.
• Regular virtual coffee breaks and team‑building activities.
• A commitment to diversity, equity, and inclusion, ensuring every voice is heard.

Compensation & Benefits

While specific salary ranges vary by experience and location, we offer a competitive base salary complemented by:

• Performance‑based bonuses tied to individual and team metrics.
• 401(k) plan with company match.
• Health, dental, and vision insurance plans.
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
• Life insurance coverage.
• Paid time off (PTO) and paid parental leave.
• Tuition assistance for approved courses and certifications.
• Employee assistance program (EAP) for mental health support.

How to Apply

If you’re passionate about delivering exceptional customer experiences, thrive in a fast‑paced environment, and want to grow your career with a forward‑thinking insurance leader, we encourage you to apply today. Join brighthush and help us protect what matters most for our customers.