Remote GoHighLevel (GHL) Automation & Customer Support Specialist – Gym Business Growth & Member Engagement Champion

About brighthush

brighthush is a forward‑thinking, technology‑driven agency that empowers fitness and wellness brands to scale with precision and purpose. Founded in 2025 and headquartered in Bellevue, WA, we have grown to a dedicated team of 11‑50 professionals who thrive on solving complex automation challenges, driving member engagement, and unlocking revenue potential for gyms, studios, and membership‑based businesses worldwide.

Our mission is simple: Transform the way fitness brands connect with their audiences, streamline operations, and grow sustainably. We partner with gyms of all sizes, from boutique studios to multi‑location chains, helping them harness the full power of GoHighLevel (GHL) and complementary tools to automate lead conversion, member communication, and retention.

Role Overview

As a Remote GoHighLevel (GHL) Automation & Customer Support Specialist at brighthush, you will be the linchpin of our client’s digital ecosystem. You will own the automation stack that turns prospects into paying members, keeps members engaged, and drives repeat revenue. Your day‑to‑day work will involve building sophisticated workflows, troubleshooting complex integrations, and providing first‑line support to gym owners and front‑desk teams.

In this role, you will:

• Design and maintain high‑velocity lead nurturing sequences that capture interest and convert inquiries into trial bookings.
• Automate the entire member journey—from onboarding to milestone celebrations—ensuring every touchpoint is timely, personalized, and data‑driven.
• Execute retention and reactivation campaigns that re‑engage lapsed members, reduce churn, and maximize lifetime value.
• Serve as the primary GHL support champion, resolving technical issues, training staff, and documenting best practices.

Because this is a fully remote position, you will collaborate with a global team of marketers, developers, and client success managers—all while enjoying the flexibility to work from anywhere in the United States.

Key Responsibilities

• Lead Nurture & Conversion: Build and refine SMS/email workflows that capture leads instantly, schedule trial classes, and follow up with prospects who haven’t booked.
• Member Journey Automation: Create class and appointment reminders, no‑show follow‑ups, onboarding sequences, and milestone check‑ins that keep members engaged and satisfied.
• Retention & Reactivation: Design campaigns targeting lapsed, frozen, or expiring memberships, failed payments, and win‑back offers that bring members back into the fold.
• Pipeline & Calendar Management: Set up and maintain pipelines, calendars, forms, surveys, landing pages, funnels, custom fields, and tags to capture and segment data accurately.
• Email & SMS Campaigns: Craft and send promotions, challenges, events, and monthly newsletters that resonate with members and drive action.
• Review & Referral Automation: Automate review requests and referral programs to boost the gym’s online reputation and attract new prospects.
• Integration & Workflow Orchestration: Connect GHL with gym management software, payment processors, and ad lead sources (Facebook/Instagram) using native integrations, Zapier, Make, n8n, or webhooks.
• First‑Line Support: Respond to member and lead inquiries in the GHL Conversations inbox—SMS, email, social DMs—within agreed response times.
• Troubleshooting: Diagnose and resolve broken workflows, failed sends, calendar sync errors, A2P/10DLC and email deliverability issues, and integration failures.
• Staff Training & Enablement: Deliver live walkthroughs and short recorded videos to train gym staff on pipelines, conversations, booking, and reporting.
• Escalation Management: Summarize billing, platform bugs, or out‑of‑scope requests and forward them to the gym owner with clear action items.
• Analytics & Dashboards: Build dashboards that track leads, trial bookings, show rates, conversions to membership, and retention metrics.
• Documentation & SOPs: Write standard operating procedures and how‑to guides for recurring builds and support issues.
• Account Audits: Review the account for broken, duplicate, or unused workflows and recommend clean‑up strategies.
• Continuous Improvement: Track recurring issues and propose automations or fixes that eliminate them at the source.
• AI Utilization: Leverage AI tools (Claude, ChatGPT, Gemini) to accelerate campaign copy, troubleshooting, and documentation.

Essential Qualifications

• Minimum 2 years of hands‑on GoHighLevel experience building workflows, pipelines, funnels, and campaigns for live businesses.
• At least 1 year of experience providing customer or technical support via tickets, live chat, calls, or client success channels.
• Proficiency with Zapier, Make, n8n, or webhooks to connect GHL with external tools.
• Active use of AI tools (Claude, ChatGPT, Gemini) to enhance productivity and creativity.
• Exceptional written and spoken English—clear, friendly, and concise communication with owners, staff, and members.
• Strong understanding of email and SMS deliverability, including A2P 10DLC registration.
• Reliable high‑speed internet and a dedicated, distraction‑free workspace.
• Experience in gyms, fitness studios, or other membership‑based businesses.
• Familiarity with gym management software such as Mindbody, Glofox, PushPress, Zen Planner, or similar.
• GoHighLevel Admin certification.
• Knowledge of GHL Conversation AI / AI Employee features.
• Experience running Facebook/Instagram lead‑gen campaigns into GHL.

Preferred Qualifications

• Background in marketing automation or CRM strategy for the fitness industry.
• Experience with A/B testing and data‑driven optimization of SMS/email campaigns.
• Knowledge of GDPR, CAN-SPAM, and other compliance regulations related to digital communication.
• Prior experience with multi‑location gym operations and scaling automation across sites.
• Fluency in additional languages (Spanish, French, etc.) to support diverse member bases.

Skills & Competencies

• Technical Proficiency: Advanced GHL workflow design, API integration, and data mapping.
• Analytical Thinking: Ability to interpret metrics, identify bottlenecks, and recommend actionable improvements.
• Problem‑Solving: Quick diagnosis of complex technical issues and creative resolution strategies.
• Communication: Clear, empathetic, and professional communication across all stakeholder levels.
• Project Management: Prioritization of tasks, adherence to deadlines, and coordination with cross‑functional teams.
• Adaptability: Comfortable with rapid changes in technology, client needs, and industry trends.
• Customer‑Centric Mindset: Passion for delivering exceptional support and enhancing the member experience.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. You will:

• Work alongside seasoned automation strategists and digital marketers to broaden your skill set.
• Participate in quarterly training sessions covering the latest GHL features, AI tools, and industry best practices.
• Earn advanced certifications in GoHighLevel, Zapier, and marketing automation platforms.
• Take on progressively larger projects, from single‑gym implementations to multi‑location rollouts.
• Contribute to internal knowledge bases, SOPs, and case studies that shape brighthush’s service offerings.
• Explore leadership pathways in client success, automation strategy, or product development.

Work Environment & Company Culture

brighthush thrives on a culture of innovation, collaboration, and transparency. Even though we operate remotely, we maintain strong team bonds through:

• Weekly virtual stand‑ups and monthly all‑hands meetings.
• Open communication channels via Slack, Teams, and email.
• Annual virtual retreats that combine learning, networking, and fun.
• Inclusive policies that celebrate diversity, equity, and belonging.
• Flexible work hours that respect work‑life balance.

Compensation & Perks

While specific salary details are tailored to experience and location, brighthush offers a competitive compensation package that includes:

• Competitive base salary commensurate with industry standards.
• Performance‑based bonuses tied to client success metrics.
• Health, dental, and vision insurance options for eligible employees.
• Generous paid time off and a flexible vacation policy.
• Professional development budget for courses, conferences, and certifications.
• Access to cutting‑edge tools, AI platforms, and marketing automation software.
• Remote‑friendly workspace stipend to support a productive home office.

How to Apply

Ready to take your automation expertise to the next level and help a thriving gym business grow? Click the link below to submit your application and join the brighthush team.

Apply To This Job

Closing

At brighthush, we believe that technology should amplify human connection, not replace it. If you’re passionate about leveraging GoHighLevel to create seamless, data‑driven experiences for gym members and you thrive in a fast‑paced, collaborative environment, we want to hear from you. Join us and help shape the future of fitness automation—one workflow at a time.