Remote Customer Service Associate – Ticketing & Event Experience Specialist at brighthush

About brighthush and the Thriving Ticketing Industry

At brighthush, we’re redefining how people discover, purchase, and enjoy live events. From sold‑out concerts and Broadway shows to niche festivals and sporting spectacles, our platform connects fans with the moments that matter most. Behind every ticket sold is a team of dedicated professionals who ensure a seamless, customer‑centric experience. As a Remote Customer Service Associate, you’ll be the frontline ambassador of brighthush, turning inquiries into memorable interactions and turning customers into lifelong advocates.

Why Join brighthush?

• Impactful Work – Every call, email, or chat you handle directly influences a fan’s event journey.
• Flexible Remote Environment – Work from anywhere in the U.S. with a reliable internet connection.
• Competitive Compensation – Earn a base salary that reflects your experience, with performance bonuses and incentive programs.
• Comprehensive Benefits – Medical, dental, and vision coverage, a 401(k) plan with company match, and paid time off.
• Growth & Development – Access to internal training, mentorship, and career advancement pathways.
• Inclusive Culture – A collaborative, diverse, and supportive team that celebrates every voice.

Key Responsibilities

As a Remote Customer Service Associate, you will be the first point of contact for our customers. Your day‑to‑day tasks will include:

• Responding to inbound phone calls, emails, and live chat inquiries with professionalism and empathy.
• Providing accurate, up‑to‑date information on ticket availability, order status, billing, and payment options.
• Processing ticket consignment and purchase requests while maintaining data integrity and adhering to company policies.
• Collaborating with cross‑functional teams (Sales, Fulfillment, Technical Support) to resolve complex issues and ensure smooth ticket delivery.
• Maintaining a high level of productivity and service standards, meeting or exceeding key performance indicators such as average handle time, first‑contact resolution, and customer satisfaction scores.
• Documenting all interactions in the CRM system, ensuring accurate records for future reference.
• Participating in continuous improvement initiatives, sharing insights and suggestions to enhance the customer experience.

Essential Qualifications

• High school diploma or equivalent; associate’s degree preferred.
• Minimum of 1–2 years of customer service experience, preferably in a ticketing, retail, or e‑commerce environment.
• Proficient in using CRM platforms (e.g., Salesforce, Zendesk) and Microsoft Office Suite.
• Excellent verbal and written communication skills in English; additional languages are a plus.
• Strong problem‑solving abilities and the capacity to handle high‑volume, fast‑paced interactions.
• Self‑motivated, detail‑oriented, and able to work independently while staying connected with a virtual team.
• Reliable internet connection, a quiet workspace, and a compatible headset or phone.

Preferred Qualifications

• Experience with ticketing or event‑management software.
• Knowledge of payment processing and billing systems.
• Previous remote work experience with a proven track record of meeting performance metrics.
• Familiarity with social media platforms and community engagement best practices.
• Certification in customer service or related fields.

Core Skills & Competencies

• Customer‑Centric Mindset – Always putting the customer first and striving for delight.
• Communication Excellence – Clear, concise, and courteous communication across multiple channels.
• Technical Aptitude – Quick learner who can navigate new software and troubleshoot basic technical issues.
• Time Management – Ability to juggle multiple tasks, prioritize effectively, and meet deadlines.
• Team Collaboration – Strong interpersonal skills to work seamlessly with remote teammates.
• Adaptability – Comfortable with change and able to adjust to evolving processes and priorities.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Service Associate, you’ll have the chance to:

• Progress to a Senior Support Specialist or Team Lead role, overseeing a small group of associates.
• Transition into Product Support, Sales, or Operations, leveraging your deep understanding of the ticketing ecosystem.
• Participate in leadership development programs, workshops, and mentorship initiatives.
• Attend industry conferences and webinars to stay ahead of trends in live events and customer experience.
• Earn certifications in customer service, CRM administration, or event management.

Work Environment & Culture at brighthush

Our remote-first culture is built on trust, transparency, and collaboration. You’ll enjoy:

• Weekly virtual team huddles to share updates, celebrate wins, and align on goals.
• Monthly “Ask Me Anything” sessions with senior leaders to foster open communication.
• A digital “water cooler” channel for casual chats, recipe swaps, and book recommendations.
• Access to an online learning portal with courses on customer service excellence, product knowledge, and soft skills.
• A culture that values work‑life balance, encouraging you to set boundaries and recharge.

Compensation, Perks, and Benefits

While the exact salary will depend on experience, we offer a competitive base pay that aligns with industry standards for remote customer service roles. In addition:

• Medical, dental, and vision insurance plans with generous coverage options.
• 401(k) retirement plan with company match to help you build long‑term financial security.
• Paid time off (PTO) and holiday schedule that respects your personal commitments.
• Flexible work hours within core availability windows to accommodate different time zones.
• Employee referral bonuses for bringing talented peers into the brighthush family.
• Annual wellness stipend to support your health and well‑being.

How to Apply

Ready to become a vital part of brighthush’s mission to bring unforgettable event experiences to fans worldwide? Click the link below to submit your application and join a team that values innovation, empathy, and excellence.

Apply to this Remote Customer Service Associate position at brighthush

We’re Excited to Meet You!

At brighthush, every ticket sold is a story, and every customer interaction is an opportunity to create lasting memories. If you’re passionate about delivering top‑notch service, thrive in a dynamic remote environment, and want to help fans experience the magic of live events, we want to hear from you. Join us and turn your everyday work into extraordinary moments for people around the world.