Remote Customer Service & Billing Specialist – Genetics Diagnostics & Patient Care Champion – Drive Billing Excellence in Innovative Healthcare Solutions at brighthush

Welcome to brighthush – Where Innovation Meets Compassion

At brighthush, we are redefining the future of healthcare by marrying cutting‑edge science, data analytics, and digital solutions to deliver faster, more accurate diagnostics for patients worldwide. Our Genetics division, a core pillar of brighthush, empowers clinicians, researchers, and patients with critical insights that enable informed decision‑making. As a global leader in laboratory services, brighthush is committed to improving health outcomes and transforming lives through relentless innovation and a culture of excellence.

Why brighthush is the Place to Grow Your Career

Joining brighthush means becoming part of a mission‑driven team that tackles some of the most pressing health challenges of our time. You’ll enjoy a blend of purpose, professional growth, and a supportive work environment that values every voice. Below are the key reasons why top talent chooses brighthush as their career home.

• Impactful Work: Every interaction you have helps patients understand their health and access the care they need.
• Career Growth: Structured learning paths, mentorship programs, and cross‑functional projects open doors to advancement.
• Inclusive Culture: A diverse, collaborative environment that values every voice and encourages continuous learning.
• Flexibility: Fully remote work with a supportive schedule that respects work‑life balance.
• Competitive Compensation: Hourly pay ranging from $17.75 to $21.00, with performance bonuses and incentive programs.
• Comprehensive Benefits: Medical, dental, vision, life, short‑term and long‑term disability, 401(k) with company match, paid time off, tuition reimbursement, and an employee stock purchase plan.

Role Overview

As a Remote Customer Service & Billing Specialist – Genetics Diagnostics at brighthush, you will serve as the frontline liaison for patients, healthcare providers, and insurance carriers. Your primary focus will be resolving patient accounts receivable, addressing billing inquiries, and guiding patients through payment options, including the initiation of payment plans. You will operate in a fast‑paced, high‑volume environment, leveraging multiple systems and resources to deliver exceptional service while maintaining strict quality and compliance standards.

Key Responsibilities

• Handle a high volume of inbound calls from patients, physician offices, and private insurance carriers, providing clear, empathetic, and accurate information.
• Conduct outbound calls to resolve open patient accounts receivable and address customer inquiries.
• Initiate and manage payment plans for patients with outstanding balances, ensuring financial solutions align with company policies and regulatory requirements.
• Utilize multiple databases, billing systems, and reference materials to research and resolve patient inquiries in real time.
• Maintain and exceed performance metrics, including call handling time, resolution rate, and customer satisfaction scores.
• Complete a structured training program to achieve proficiency in all processes, systems, and compliance protocols.
• Collaborate with cross‑functional teams (Billing, Compliance, IT, and Clinical Services) to streamline workflows and resolve complex issues.
• Document all interactions accurately in the CRM, ensuring data integrity and audit readiness.
• Adhere to confidentiality, privacy, and regulatory compliance requirements (HIPAA, GDPR, etc.).
• Participate in continuous improvement initiatives, providing feedback on process enhancements and technology upgrades.

Essential Qualifications

• High School Diploma or GED equivalent.
• Minimum 1 year of customer service experience, preferably in a call center environment.
• Strong verbal and written communication skills with the ability to explain complex billing concepts clearly.
• Proficiency in navigating multiple computer screens and applications simultaneously.
• Attention to detail, organizational skills, and the ability to work independently while contributing to a team.
• Energetic, customer‑focused attitude with a passion for problem solving.
• Basic knowledge of medical billing, insurance claims, and explanation of benefits (EOB) is desirable.

Preferred Qualifications

• 1+ year of call center experience in a healthcare or billing context.
• Experience with medical billing, insurance claims, and EOB processing.
• Background in patient billing, women’s health, genetics, or oncology specialty testing billing.
• Experience with molecular testing reimbursement and Medicare/Medicaid billing.
• Bilingual proficiency in English and Spanish (or another language) is a strong advantage.
• Knowledge of brighthush’s billing systems and compliance standards.

Skills & Competencies

• Customer Empathy: Ability to listen actively and respond with compassion.
• Analytical Thinking: Skill in troubleshooting billing discrepancies and identifying root causes.
• Technical Proficiency: Comfortable with CRM platforms, billing software, and data entry tools.
• Time Management: Efficiently manage high call volumes while maintaining accuracy.
• Adaptability: Thrive in a fast‑changing environment with evolving processes.
• Team Collaboration: Work effectively with cross‑functional partners to resolve complex issues.
• Compliance Awareness: Understand and uphold privacy and regulatory standards.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Customer Service & Billing Specialist, you will have access to a wealth of learning resources and career development pathways designed to help you grow both personally and professionally.

• Structured onboarding and ongoing training modules covering genetics, billing, and customer service best practices.
• Mentorship programs pairing you with senior team members for career guidance.
• Cross‑departmental projects that expose you to new areas such as data analytics, quality improvement, and product development.
• Leadership development workshops and certifications in healthcare compliance and customer experience.
• Clear promotion pathways to roles such as Billing Analyst, Customer Experience Lead, or Operations Manager.

Work Environment & Culture

brighthush fosters a culture of innovation, respect, and continuous improvement. Our remote work model is supported by robust virtual collaboration tools and a commitment to employee well‑being.

• Robust virtual collaboration tools (Slack, Teams, Zoom).
• Regular virtual town halls and team‑building events.
• Flexible scheduling options to accommodate diverse time zones and personal commitments.
• A commitment to mental health and well‑being through employee assistance programs and wellness resources.

Compensation & Benefits

Hourly Pay: $17.75 – $21.00 (based on experience and qualifications). Benefits (Full‑time): Medical, Dental, Vision, Life, Short‑Term & Long‑Term Disability, 401(k) with company match, Paid Time Off (PTO), Flexible Time Off (FTO), Tuition Reimbursement, Employee Stock Purchase Plan. Benefits (Part‑time): 401(k) eligibility only. Additional Perks: Remote work stipend, technology allowance, and access to a digital learning library.

Application Process

Ready to make a difference? Submit your application by October 14, 2026. We review applications on a rolling basis and encourage early submission. All candidates will be considered regardless of race, religion, gender, sexual orientation, disability, or any other protected characteristic.

Join brighthush – Empowering Lives Through Genetics

If you are passionate about delivering exceptional customer service, thrive in a dynamic environment, and want to contribute to groundbreaking genetic diagnostics, brighthush invites you to apply. Together, we can accelerate life‑changing healthcare breakthroughs and improve the delivery of care for all.

Apply Now and become part of a team that values innovation, compassion, and excellence.