Remote Customer Service & Booking Specialist – Elevate Customer Experience & Drive Appointment Success for brighthush

About brighthush and the Opportunity

brighthush is a leading provider of integrated home services, delivering top‑tier plumbing, heating, air‑conditioning, and electrical solutions across the United States. With a legacy spanning over 17 years, we have built a reputation on quality, reliability, and an unwavering commitment to both our team and the communities we serve. Our mission is simple yet powerful: to transform every customer interaction into a memorable experience that reflects the highest standards of service excellence.

As we continue to expand our footprint, we are looking for a dynamic Remote Customer Service & Booking Specialist to become the first point of contact for our valued customers. In this role, you will be the voice that turns inquiries into appointments, ensuring that our technicians are deployed where they are needed most and that every customer feels heard, respected, and supported.

Why This Role Matters

In the home‑services industry, the customer’s first impression often determines the entire journey. Your ability to listen, empathize, and act with urgency will directly influence customer satisfaction scores, repeat business, and referral rates. By mastering the art of booking and scheduling, you help keep our technicians on track, reduce no‑show rates, and maintain the operational rhythm that keeps brighthush running smoothly.

Key Responsibilities

• Inbound Call Management: Answer incoming calls promptly, greet callers with a warm, professional tone, and assess their needs with active listening.
• Outbound Appointment Scheduling: Make proactive outbound calls to schedule service appointments, follow up on pending requests, and convert inquiries into confirmed bookings.
• Customer Empathy & Problem Solving: Demonstrate genuine empathy, clarify customer concerns, and offer clear, concise solutions that align with our service offerings.
• CRM Data Integrity: Accurately update customer profiles, appointment details, and service notes in Service Titan (or equivalent) to ensure data consistency and enable seamless handoffs.
• Coordination with Dispatch & Management: Collaborate with dispatch teams to confirm technician availability, communicate any scheduling conflicts, and provide real‑time updates to customers.
• Performance Metrics: Meet or exceed daily booking targets while maintaining high customer satisfaction scores and adhering to quality standards.
• Continuous Learning: Participate in ongoing training sessions, stay current on product knowledge, and apply new insights to improve call handling and booking efficiency.
• Feedback Loop: Capture customer feedback, identify trends, and relay actionable insights to the product and service teams to drive continuous improvement.

Essential Qualifications

• 3–5 years of customer service or appointment‑setting experience in the home‑services sector (HVAC, plumbing, electrical, or related fields).
• Fluent English communication skills—both spoken and written—with a polished, professional phone presence.
• Proven ability to build rapport quickly, manage high‑volume call environments, and handle challenging conversations with confidence.
• Strong organizational skills, meticulous attention to detail, and a solution‑focused mindset.
• Tech‑savvy with a comfort level in using CRM systems, spreadsheets, and other productivity tools.
• Self‑motivated, goal‑oriented, and a collaborative team player who thrives in a performance‑driven culture.
• Reliable high‑speed internet connection and a dedicated, quiet workspace suitable for remote work.

Preferred (Nice to Have) Skills

• Prior experience with Service Titan or similar scheduling and dispatch platforms.
• Knowledge of home‑service industry best practices and common customer pain points.
• Experience with data analytics or reporting tools to track performance metrics.

What brighthush Offers You

Competitive Compensation & Incentives

Earn a base rate of $20–$24 per hour, commensurate with experience, plus performance‑based bonuses that reward your impact on customer satisfaction and booking volume.

Comprehensive Benefits Package

• Health, dental, and vision insurance plans to keep you and your family protected.
• Life insurance and short‑term disability coverage for added peace of mind.
• 401(k) retirement savings plan with company match to help secure your future.
• Paid time off (PTO) for vacation, personal days, and sick leave.
• Paid training and professional development programs to accelerate your career growth.

Work‑Life Balance & Remote Flexibility

Enjoy a fully remote role based in the U.S., with a stable Monday–Friday schedule and occasional overtime or weekend coverage as needed. We value your time and provide the tools and support to help you perform at your best from anywhere.

Culture & Growth Opportunities

At brighthush, we celebrate success through regular team events, virtual happy hours, and recognition programs. Our leadership team is approachable, supportive, and committed to your professional development. Whether you aspire to move into a senior customer experience role, a team lead position, or a specialized technical track, we provide the mentorship, training, and career pathways to help you achieve your goals.

Learning & Development

We invest in your growth with structured onboarding, ongoing skill‑building workshops, and access to industry certifications. You’ll gain deep knowledge of our service portfolio, customer engagement strategies, and the latest technology tools that power our operations.

How to Apply

If you are passionate about delivering exceptional customer experiences, thrive in a fast‑paced environment, and want to be part of a company that values innovation and teamwork, we encourage you to apply today. Join brighthush and help us continue to set the standard for home‑service excellence.

Equal Opportunity Employer

brighthush is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected classification. A pre‑employment background check and drug screening are required.

Ready to make a difference? Click the link below to submit your application and start your journey with brighthush today!