Remote Customer Service Consultant – Expert Automotive Advisor & Digital‑to‑In‑Store Experience Champion at brighthush

About brighthush

brighthush is the vanguard of automotive retail, redefining how people discover, research, and purchase vehicles. With a digital‑first platform that blends online convenience with in‑store expertise, we empower customers to make confident, informed decisions from the comfort of their homes or the excitement of a showroom. Founded in 1993, brighthush has grown into a national leader, serving millions of car shoppers across the United States and employing a diverse, passionate workforce of over 10,000 people. Our mission is simple: to make the car‑buying journey transparent, enjoyable, and accessible for everyone.

Why brighthush is the Future of Automotive Retail

In an era where technology reshapes every industry, brighthush stands at the intersection of innovation and customer obsession. We’re not just selling cars; we’re delivering a seamless, end‑to‑end experience that starts with a click and ends with a key in the driver’s hand. Our platform empowers customers to research, compare, and finance vehicles online, while our network of trusted dealers provides the personal touch that only a human interaction can deliver.

As a Remote Customer Service Consultant, you’ll be the bridge that connects the digital world with the physical showroom. You’ll guide prospects through every step of the journey, ensuring they feel supported, informed, and excited. If you thrive in a fast‑paced, technology‑driven environment and want to grow your career while making a real impact, brighthush is the place for you.

Key Responsibilities

• Customer Engagement: Connect with inbound customers via chat, email, and phone to understand their vehicle needs, preferences, and budget constraints.
• Product Knowledge: Master the breadth of brighthush’s inventory, including makes, models, trim levels, and special features, to recommend vehicles that align with each customer’s goals.
• End‑to‑End Guidance: Walk customers through the entire buying journey—from online research and appraisal to financing, trade‑in, and delivery scheduling—ensuring a smooth, transparent process.
• Seamless Transition: Coordinate handoffs between online interactions and in‑store experiences, maintaining a consistent, high‑quality service standard across all touchpoints.
• Mentorship & Knowledge Sharing: Share best practices and insights with new hires and peers, fostering a culture of continuous improvement and collaboration.
• Sales Achievement: Meet or exceed monthly sales targets while upholding brighthush’s commitment to customer satisfaction and ethical sales practices.
• Compliance & Licensing: Obtain and maintain the Automotive Sales Person’s License in applicable states, including any required testing or travel.
• Data Accuracy: Log all customer interactions accurately in our CRM, ensuring data integrity for future follow‑ups and analytics.
• Process Improvement: Identify bottlenecks in the customer journey and collaborate with cross‑functional teams to implement solutions that enhance efficiency and satisfaction.

Essential Qualifications

• High school diploma or equivalent; bachelor’s degree preferred.
• Minimum of 1 year of customer‑facing sales or service experience, ideally in retail or automotive.
• Strong verbal and written communication skills, with the ability to articulate complex information clearly and concisely.
• Proficiency with CRM systems, Microsoft Office Suite, and other digital tools.
• Self‑motivated, goal‑driven mindset with a proven track record of meeting or exceeding performance metrics.
• Excellent listening skills and a genuine passion for helping customers find the right vehicle.
• Ability to adapt quickly to new technologies and processes.
• Comfortable working in a remote environment, managing time effectively and collaborating virtually.

Preferred Qualifications

• Experience in automotive sales or a related field.
• Knowledge of financing and trade‑in processes.
• Prior experience working remotely or in a virtual team environment.
• Multilingual abilities (Spanish, French, etc.) are a plus.
• Experience with data analytics or reporting tools.

Core Skills & Competencies

• Customer‑centric mindset with a focus on delivering exceptional service.
• Strong analytical and problem‑solving abilities.
• Time management and organizational skills to handle multiple inquiries simultaneously.
• Team collaboration and mentorship capabilities.
• Resilience and adaptability in a dynamic, fast‑paced setting.
• Tech‑savvy attitude, eager to learn new tools and platforms.
• High emotional intelligence, able to manage customer expectations and resolve conflicts diplomatically.

Career Growth & Development

At brighthush, we invest in your professional growth. As a Remote Customer Service Consultant, you’ll have access to:

• Structured onboarding and continuous training programs covering product knowledge, sales techniques, and customer engagement best practices.
• Mentorship from senior consultants and sales leaders.
• Opportunities to advance into senior consulting roles, team leadership, or specialized positions such as Finance Specialist, Digital Marketing Analyst, or Customer Experience Strategist.
• Cross‑functional projects that allow you to collaborate with product, technology, and operations teams, expanding your skill set beyond sales.
• Annual performance reviews with clear pathways for promotion and salary increases.
• Access to industry conferences, webinars, and certifications that keep you at the forefront of automotive retail trends.

Work Environment & Culture

brighthush fosters a culture of innovation, inclusivity, and continuous improvement. As a remote team member, you’ll enjoy:

• Flexible work hours that accommodate your personal schedule while meeting business needs.
• Access to a virtual collaboration hub, including video conferencing, instant messaging, and shared project boards.
• Regular virtual team‑building events, webinars, and knowledge‑sharing sessions.
• A supportive environment that values work‑life balance and encourages professional development.
• Recognition programs that celebrate individual and team achievements.
• Opportunities to contribute to company‑wide initiatives, such as sustainability projects or community outreach.

Compensation & Benefits

While specific figures vary by role and location, brighthush offers a competitive compensation package that includes:

• Base hourly wage or salary, supplemented by performance‑based commissions and incentives.
• Comprehensive health, dental, and vision insurance plans.
• Retirement savings plan with company match.
• Paid time off: up to 48 hours of sick leave per year, 80–200 hours of vacation after a 90‑day waiting period, and paid holidays.
• Holiday premium pay for working on scheduled holidays.
• Flexible spending accounts and wellness programs.
• Employee discount on vehicle purchases and services.
• Access to a digital wellness portal with meditation, fitness, and mental health resources.
• Annual stipend for home office equipment upgrades.

How to Apply

Ready to join a forward‑thinking team that is reshaping the automotive industry? Submit your application through our careers portal or click the link below to explore this opportunity further.

Apply to this Remote Customer Service Consultant position at brighthush

Conclusion

At brighthush, we’re committed to delivering an unrivaled customer experience while empowering our team members to grow and thrive. If you’re passionate about helping people find the perfect vehicle, excel in a fast‑paced environment, and want to be part of a company that values innovation and customer satisfaction, we want to hear from you. Join us and help shape the future of automotive retail—one conversation at a time.