[Remote] Customer Service Engineer III

Note: The job is a remote job and is open to candidates in USA. Siemens Medical Solutions USA, Inc. is hiring a Customer Service Engineer III to install, troubleshoot, service, maintain, and repair Siemens Healthcare imaging equipment at customer sites. The role supports CT, MRI, and X-Ray systems, provides operator training, manages territory financial performance and equipment documentation, and mentors other customer service engineers.

Responsibilities

• Work in a field-based customer-facing role that installs, troubleshoots, services, maintains, and repairs Siemens Healthcare imaging equipment at customer sites
• Support the Computed Tomography (CT), Magnetic Resonance Imaging (MRI), and X-Ray modalities
• Deliver both timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction
• Manage financial performance within territory, meeting or exceeding budget for revenue generation, expense control, and inventory management
• Ensure that all tool and test equipment expiration dates are managed and that no overdue calibration test equipment is used or maintained in the field and usage of tool and test is documented on eFSR
• Establish and maintain proper business relationships with customers and peers and perform necessary administrative duties accurately
• Mentor other CSEs on all competencies and responsibilities

Skills

• A Bachelor's degree in Biomedical Engineering, Computer Technology, Engineering Technology, Electrical Engineering, or a related field and five (5) years of experience in the job offered, or as a Field Service Technician, Electronics Technician, Medical Technologist, Biomedical Engineer, or a related occupation
• Five (5) years of experience with the following skills: Performing service, preventative maintenance, and modifications on Medical Imaging equipment at customer sites with minimal supervision
• Experience establishing and maintaining proper business relationships with customers and peers
• Experience using electronic and mechanical test equipment
• Experience in testing, repairing, and maintaining capital medical equipment
• Experience with network applications and tools, such as eVO, mButler, MS Office applications, Concur, or NAM Customer Service website-Engineer tools
• Experience locating, reading, and understanding documents for install, set-up, repair, troubleshooting, schematics, block diagrams, and functional descriptions
• Experience with electronics, hydraulic, and pneumatic systems
• Must possess a valid driver's license and good driving record

Benefits

• Remote work permitted from Southern Nevada

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