[Remote] Customer Service (remote work )

Note: The job is a remote job and is open to candidates in USA. PATH ARC is hiring a Customer Service Representative to answer client inquiries, provide product information, and resolve customer problems. The role focuses on empathetic customer support and meeting customer needs.

Responsibilities

• The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry
• Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
• Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
• Ability to learn and follow all customer service procedures and policies
• Strive to meet and go above personal and team target goals
• Record, organize and file customer interactions and account changes
• Able to up-sell if needed
• Able to schedule call back and appoints to resolve customer needs

Skills

• Previous experience in customer support, client services, sales, or a related field
• Excellent at communicating over the phone and other communication platforms
• Basic computer skills and experience
• Able to multitask
• Excellent time management and prioritization skills
• Ability to listen actively, relay information, and answer questions and/or concerns
• Customer-focused for positive customer experience and resolution
• MUST RESIDE IN CALIFORNIA

Benefits

• Health insurance (dental and vision included)
• Excellent retirement plan
• Tremendous upward mobility into other positions and management
• Flexible hours
• Remote position(s) available (work from home); must reside in California

Company Overview