[Remote] Customer Service Rep

Note: The job is a remote job and is open to candidates in USA. Axelon Services Corporation is recruiting for a confidential client. The Customer Service Rep responds to dental insurance customers’ questions, researches policy and claim information, processes transactions, and provides empathetic customer support.

Responsibilities

• Respond to dental customer requests via telephone or email, providing excellent service to company’s customers who have insurance products or benefit plans
• Research requests regarding various product aspects, policy provisions, claim status, basic procedures, etc
• Efficiently process transactions and refer requests for other policy modifications to appropriate areas. Track responses to ensure completion
• Enhance and strengthen the relationship between the customer and company using effective communication skills, keen listening skills, and empathy
• Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer’s inquiry
• Perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal, and high-quality service skills

Skills

• High School Diploma or GED equivalent
• 1 year of experience in a Remote Call Center Customer Service role
• Ability to navigate across multiple computer monitors and programs (including Salesforce, Word, Excel, and Outlook) at one time while conversing with a customer
• 2 years of Call Center or Customer Service Representative experience is preferred
• Strong computer/keyboard skills (ability to type efficiently)
• Experience in handling dental or other types of insurance products
• Prior experience in a dental office
• Superb listening skills and professional oral communication skills to inspire trust and accountability in an empathetic style that promotes a quality image of the company
• Previous experience with Salesforce is a plus

Benefits

• Virtual work, full-time in a non-company location; must live within 50 miles of the Cary, North Carolina office and attend monthly in-office engagement days.

Company Overview

Company H1B Sponsorship