[Remote] Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. HCLTech is hiring a Customer Service Representative to support customers and respond to their inquiries. The role is remote after two to three weeks of training at the El Paso office, with occasional onsite travel as needed.

Skills

• HS Diploma or GED
• MUST BE FLUENT IN BOTH SPAN/ENG
• Ability to read and interpret documents such as safety rules, standard operating procedures (SOPs) or other job aids, to write routine correspondence, and to effectively present information in a one-on-one, small or large group situations, to customers, clients and associates
• Ability to apply common sense understanding to carry out instructions provided in written, oral or diagram form and to deal with problems involving several concrete variables in standardized situations
• Ability to type a minimum of 35 words per minute (wpm) with a high degree of accuracy while talking; proficiency with in Microsoft applications and web based programs
• Ability to navigate through multiple systems and job aids while responding to the customer's inquiry
• Ability to navigate through and understand social media channels (Facebook, Twitter, blogs, etc.)
• Ability to manage difficult, irate or emotional situations while maintaining composure; ability to multi-task; excellent time and process management skills; ability to handle conflict and balance the needs of the program and the team; demonstrates strong leadership skills
• This position requires completion and certification of all program-related training
• Customer service experience in a healthcare environment

Benefits

• Performance-based bonuses, subject to company policies.
• Medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance, subject to company policies.
• Employee assistance program, subject to company policies.
• 401(k) retirement plan, subject to company policies.
• 10 days of paid time off per year; some positions are eligible for need-based leave with no designated number of leave days per year.
• 10 paid holidays per year, subject to company policies.
• Remote work following 2–3 weeks of training in the El Paso office, with occasional onsite travel as needed for team/client meetings, training, or technical support.
• Transparent communication with senior-level employees.
• Learning and career development programs at every level.
• Opportunities to experiment in different roles or pivot industries.

Company Overview

Company H1B Sponsorship